Great process. Cheryl is on top of her game.
AVRUM MCCLURE
Customer Reviews for Evanston Self Storage & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was just fine
Ted OlsenCheryl in Evanston WY is amazing! She helped us so much. Worked with us for the weather delays, made sure our rentals were at the same place for pick up, helped us when we needed a bigger truck and got us the best price. Thank you U-Haul and thank you Cheryl.
Sue DeckerAbsolutely easy and as friendly as could be. They had all the supplies I needed to start packing and everything else to make the move comfortable. I HIGHLY recommend Self Storage!!! Thank you for all the help
Mistee JulianNa
Laura BlackburnEverything was good no problems and never had a problem with U-Haul any time I've needed a trailer or truck
Linda SmithThe return app was a bit hard to use it was slow and didn't quite upload things adequately I had to restart it multiple times to get the location to work.
Heather SterlingI just won't ever use uhaul again. This location did not give me a contact and was trying to make me enter with a police escort. Now I'm going to have to use my next month's social security to move again, all by myself again, and I've been in two major auto accidents. I'll likely end up on the hospital and I'm in constant fear that my personal items and documents will be stolen or something. Worst experience ever
Diseree ZacherWe had a very limited time to drop off our U-Haul and it just happened to be on the employees lunch hour. or the doorbell. I had to wait an hour. The return U-Haul website wouldn't load, I was very stressed that I would not be able to pick up my son from preschool in mountain view (40 min away) in time
Madison LarsenExcelent, very knowleand and helpfull
Scott GreerThe person-less pickup was an absolute nightmare. I have done the person-less pickup several times now and it is a complete waist of time. Each time I have gone to get my vehicle (often at the early hours of the morning, 6AM), the app and website check in is very time consuming, and I always have to do it multiple times. After I finally get all my information in, I have to wait for a VERY long time to be accepted as a driver, even though I go through the process the day before with a U-haul representative to make sure it is a quick a seamless pickup. It sems as though that no matter what I do, it is always a very bad experience picking up a truck through the U-haul person-less pickup process.
John RICHARDSAbsolutely great experience, would recommend to all family and friends. Knowledgeable, professional and so very kind.
SANDRA BOZEMANShould be welcomed with cookies and milk.
John WilbanksMy storage door was hard to get open and to shut it down and lock thing was hard to function
CHRIS VAN SYOC | Expérience généraleIt was easy and great for what we needed for my husband to use the motorcycle trailer and use it to pull to our son's house and then unloaded and we drove to strugis and keep the trailer at our son's house and then came home and returned it at home. It wasn't to expensive for 12 days and so it's cheaper than buying one if you are only going to do this a couple of times a year. Worked great for us.
Harry KeyesVery good service thank you
ALBERTO MARISCALgreat customer service
STEVE REYNOLDSNuthin unless you want to sell burgers too.
FRANK MYSLIWIECExcellent customer service
Tim Slagowskithis place was very helpful. and they knew what customer service was all about all I can say is thank you for the help.
WILLIAM PARKINSONMaybe have some wood blocks (or something) available to block the tires and keep trailer from rolling as we drop it off. Easy place to access.
Richard DespainThe associate was very helpful and friendly.
STEVEN MEEKSVery smooth process using online precheck in and online check out.
Brooke NealSheryl is amazing! We had so much fun chatting. I would highly recommend this location.
RICHARD CHRIS PENDLETONThis location was excellent and Sheryl was extremely helpful with all my needs.
Andrew LangNo need for improvement
Tim OsterbergAbsolutely awesome, she is an absolute winner!!
ROBERT WHITNEYI have rented from this location before and the manager Sheryl is always so nice, very helpful, and knowledgeable about the equipment she is renting to you! 10/10. I would recommend this location to anybody.
MATT COLEYAbsolutely nothing! Cheryl is hands down the absolute best Person to deal with at any U-Haul that I have ever had the pleasure of being in. She’s professional she’s courteous she’s friendly I wish all U-Haul locations would be trained by her on how to treat people
FAITH HIRSCHIVery helpful staff
Alan BellaEverything was perfect for me. Thanks
KARL MILLERWonder staff!
VIVIAN MEAD | Expérience généraleGreat customer service at this location
Alan BellaLower you rates!
DAVID HECHTProfessional, easy to communicate and work with, perfect storage availability and accessibility, understood needs and made every interaction a pleasure. Sheryl was wonderful to work with and handled every request, question, need with sincerity, helpfulness, thoroughness and ease. She deserves our sincere thanks and appreciation.
CHERYL & LEE ARRINGTON | Expérience généraleFriendly, professional and I'm very happy!
CALVIN CHAPMANCheryl is Excellent in arranging pick-up and the process was smooth through to drop off.
Melissa FosterProvide lock down straps in the trucks.
Jeffery SmithAlways a pleasure doing business with Sheryl.
BRAD BASSETTEverything was great! I didn't know where the stand for the trailer was, but I ended up finding it next to the fence. Would definitely recommend.
John BurtonDony double bill costomers
BAILEY MILESShe was very helpful and friendly.
Devin GroesbeckVery helpful and a pleasure to do business with. Will be using them again in the future.
BILL RAY BRICEThe staff was very pleasant and helpful. The car carrier might need to be upgraded to use LED lights since newer customer trucks are wired for LED and when hooked to older trailers, some of the trailer lights won't work; fortunately, the brake lights do still work. Thanks
SCOTT YOUNGThere was a side light out and a paddle lock was left in the trailer and it blocked the closing of the door as hit had slide in the corner. I felt stupid when it was found that it was blocking. Someone didn't pick up their lock.
Naomi LairdFantastic service just like all the other times
Beale CannThe experience was wonderful. A person couldn't ask for better people and customer service
Beale CannThis location gave me a tow dolly that had a damaged strap.
GUINNIVERE BOHNSACKEasy to work with, very quick and professional.
Jerry BrunowGreat to work with!
Richard CloverI wish you success in your expansion. Evanston is a strategic area for entry into Wyoming. Your pricing is very competitive.
THOMAS W CORNELL | Expérience généraleSheryl is a gem of a human and the m so glad she was there to help me deal with the difficulty of moving.
LITHA LITHA | Expérience généraleYou have been considerate and helpful through my time of need thank you so much
KATRINA MINER | Expérience généraleHighly recommended! Friendly staff, great location, easy access, plenty of units available!
ANDREW BLACKWELL | Expérience généraleGreat storage facility. The staff (esp. Sheryl) were great! Super friendly and helpful - really made us feel welcome as we arrive in Evanston. Merci!
JUSTIN ROBINSON | Expérience généraleStaff was so inviting and helpful. Our move in was very smooth.
ARDELLA KEMMLER | RéservationPlease excuse me for not contacting you regarding the move out. Work schedule was inflexible. Thank you for excellent service
GERMAINE ALDERSON | Expérience généraleWas told by storage company that I could not have made a reservation through U-haul and they would not be able to make a reservation over the phone. They seemed pretty clueless, really.
SAMANTHA BIRCH | RéservationClean and secure with good access.
RICK MAIR | Expérience généraleGreat staff!
KIM BELLA | Expérience généraleEverything was excellent and service was great. Merci
Privacy Request | Premières impressionsThe reservation process was quick and painless (no run around). The unit I am renting is brand new and very good shape.
Privacy Request | Premières impressionsService is great. People are very helpful. I would recommend this place to anyone.
Privacy Request | Premières impressions