Customer Reviews for Evergreen Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Friendly staff and a good experience.

Évaluation :

5

Close to home. Good lot.

Évaluation :

5

Customer service is awesome. The staff was always friendly. I usually paid the rental fee by drop box and my receipts were always emailed to me very promptly. When I moved out of the facility before I could call during business hours to let them know that my unit was empty a receipt had already been emailed to me verifying that I had moved out. I was very impressed with how on top of things the staff was. If I ever need to rent another storage unit again, I will definitely be back.

Évaluation :

5

Would like lighting between buildings in working order. The attendant was very knowledgeable and friendly.

Évaluation :

2

Constant standing water and mud in trailer storage area and entrance: Area needs gravel added and better drainage.

Évaluation :

1

Office is only open half a day, property is poorly maintained except for front lawn, inside driveways have huge ruts and pot holes. Recently front gate was left open and property unsecured for months due to broken front gate. Grass and weeds grow in rutted and pothole un maintained gravel parking area and lawn mowers spray outside storage vehicles with grass, mud and rocks damaging property.

Évaluation :

5

We had a hard time with the app when picking up. It took us over 20 min to pick up.

Évaluation :

3

Needs paved roads. To much mud when it rains.

Évaluation :

5

Fill in the "Grand Canyon" in the parking lot. 😆 🤣. No, but seriously, parking lot needs a little maintenance.

Évaluation :

5

Smooth return process. Representatives very friendly and helpful. Very quick on the inspection and check out process.

Évaluation :

3

Facility has gravel instead of cement or asphalt. Potholes.

Évaluation :

5

Nothing. I was glad that someone was on site and available to assist me.

Évaluation :

5

The lady at Evergreen Storage was amazing! She was a tremendous help! Highly recommend

Évaluation :

5

I absolutely love your staff at the storage unit and to rent your trailers. It was an awesome experience and I would highly recommend it to Anyone. Merci

Évaluation :

5

It took forever with the app and the lock was hard to open. We wasted a lot of time messing around with it!

Évaluation :

5

Thanks for all your guidance through this transition. I appreciate your help.

Évaluation :

1

We reserved the equipment at a local spot, were notified by phone right away that the trailer was at a different location that was about 15 minutes away. It was 50 minutes away. We got there and no one was there, a sign said power was out and to call a number. Called the number and the person had no idea we had reserved the equipment. Eventually we got everything we needed, but it was all virtual with no person present.

Évaluation :

1

I returned my equipment before closing time, and you agent still charged me for an extra day. When I talked to your agent, they stated that I had to contact U haul for a refund! When I called you, there is a 40 minute wait to speak with a customer service rep

Évaluation :

1

Charged for the gas when I returned it with the same amount

Évaluation :

2

The self service check in did not work, so it took forever for a manager to call us to figure it out since it was after hours. After finally getting checked in the lock was frozen and the tab broke off while trying to get into the uhaul so we had to wait another 30 minutes for someone to get the lock off so we can get to the keys. Then when dropping off the uhaul the self service didn't work again, so I just found a key drop off and put it in there in hopes they got it.. luckily they did and the drop off went smooth. A lot of hassle for something that was supposed to be easy self service

Évaluation :

3

It was close for business,

Évaluation :

5

Excellent customer service!

Évaluation :

5

Easy access, friendly service, and great prices.

Évaluation :

5

Our experience from move in to move out was easy and convenient. No one wants to have to pay for storage yet this place was affordable and the customer service was prompt and professional.

Évaluation :

5

I stored my trailer for a year and a half and everything was good when I picked it up

Évaluation :

5

Quiet, really easy to get in and out of, friendly

Évaluation :

1

Worse experience. Will never use U-Haul again.

Évaluation :

5

your clerk jacklyn? was more than helpful, even tho the computers were jammed, she did everything possible to speed along our pick up

Évaluation :

3

Check tires, all tires on the trailer we rented were very low on air which caused us to have a flat tire and a delay of our trip. Equipment made for travel on roadways should be road-ready when it is rented. Next time we will check tires, not that it is our responsibility, but because we don't trust U-Haul.

Évaluation :

3

Next time you have a location go on vacation, change their hours of operations online. It shouldn't have let me reserve the trailer in the first place If they weren't there. Not only did that waste hours of my day, it also cost me extra money to pay my movers who were just sitting there waiting. Then to send me to another location and not offer any type of discount etc... Penske is looking better and better. Highly disappointed.

Évaluation :

5

I wouldn't change a thing. Fast courteous service

Évaluation :

1

Charged 20 dollars and I returned it a day early and couldn't get ahold of drop off place with no details how to return truck

Évaluation :

4

The self check-in was awful. Waited 5 minutes before a chat agent said they were reviewing my documents and then another 10 minutes went by before it declined me due to timing out. Had to go inside to complete the process. Upon returning the truck, the lock for the back of the truck was near impossible to lock. After messing with it for 15 minutes, we gave up.

Évaluation :

5

Did not appreciate having to drive directly from the facility to a gas station. Truck started with only 1/4 tank of fuel. A premium is charged for fuel if not returned full. Fill the truck up!

Évaluation :

5

My original drop off in lapeer michigan called during trip and said do not drop at their location. Screwed me with no help. Found elba road location and they were fantastic.

Évaluation :

4

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Évaluation :

4

Easy transaction

Évaluation :

3

Well taken care

Évaluation :

5

The manager Ryan was very welcoming and helpful in filling out the paperwork for the rental.