Great folks, nice interaction, and easy to drop off.
Chris R
Customer Reviews for Express Lube Professionals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I think fixing the alignment and just filling the uhaul all the way so it’s just a return full type thing.
Caleb SNot sure about this rental. Was originally going to pick up at Northwest Towing in House Springs,MO receive a call from U-Haul about 30 mins after reservation was made to tell that truck was already booked and had to go to Fenton location. To get to the Fenton location I pass by House Springs location to see that the truck was there ( not out as was told) travel back home had to back by House Springs to see that the truck was still there !!!!!! I check with House Springs location Monday,11-6-23 and was told that the truck DID NOT GO OUT. The Fenton location is a Oil Change business and oil changes come first, had to wait until they had time to do paper work. Know now that I could of just done everything on-line.
William TThe ratchets on the trailers are never lubricated. There was fresh damage that had not been reported.
Bryan CThe guy at this location is awesome. I had to change my reservation multiple times and he helped me through everything. Merci encore.
karen yThey did great! Got me checked out quickly and detached the trailer for me.
paul bI had to drive in the morning to return the keys to the owner because no drop box is installed. That's pretty unacceptable.
Vincent HMy pick up location was odd, since it was an express oil change place. But it worked fine. My only complaint was with how the online booking worked. I booked a location for Saturday in-person pickup (not the mobile pickup) and then UHaul emailed me on Friday to say they didn't have my truck available, and switched me to a different location, which turned out to be closed on Saturday, my pick up day. How stupid is that? So, I called Saturday morning and they sent me to this oil change place. I also had to go up a size on my truck because they also didn't have one available there. I'm glad I was able to get a truck, but not happy with how I ended up paying a lot more for a larger truck and driving twice as far to pick it up.
Nancy GThe young person working there didn't seem to care that they did Uhaul as a service at all. The older gentleman was very nice
Jim BU-Haul's online website stopped working when I tried to drop-off the vehicle and the employees at this location went above and beyond to make sure the return was filed correctly in spite of the issue.
Zachary Fthought it was very easy to rent and drop back off , Josh was very polite and helpful , thank you
Karen GThe location was fine. My issue is with the absolute horrendous experience for the 2nd time of using Uhauls online pickup via the app. Be yh times I was not given the code to get the key for tje truck. Then i tried to call customer service and it was an HOUR wait to talk to someone! Then after wasting an hour, i had issues with the app accepting the picture i took of the odometer and gas. I have had nothing but a bad experience with the online pickup and wont use it again
Tammy PThe main concern I would have to use this place again is that we had to wait a considerable amount of time for someone to be able to help us. We were told that their oil changes come first and it was first come, first serve. I could see the possibility of having to wait a long time each time depending on the timing of their business customers.
Wendy SHave been using Uhaul for the past few weeks for my company and I have never experienced such rude people than the ones working for Uhaul. They call with attitudes acting like even though I'm paying for these trucks it's a problem I'm renting them. Spent thousands of dollars and I will no longer ever rent with Uhaul again. Horrible.
ALEXANDRIA RI would change nothing. The process was smooth, quick and carefree, which is how everything in life should be.
Marc HThanks!!
Richard HPainless experience.
Gary MGreat people and service I’ll use them again Thank You all
Timothy WVery friendly, helpful staff! Easy to do business with and will absolutely return to this location in the future.
David WThe mobile check in takes too long. Nothing was working, the location was closed, customer service had a 20 minute hold time. It took an hour just to check in. Things could be better streamlined. Since it took so long to get it checked out we were late getting back. Not sure I would recommend the service.
Angela WVery confusing to get truck picked up. Was not told had to do all this and I was charged for over night when I was returning same day. Person who helped me order truck could have explained all this
TAMMY HThe wheel and hub broke off the tow dolly on the road. This is not the dealers fault as it couldn't be visually verified.
Dave SThe inside of truck was dirty someting had been spilled by previous user and not cleaned up. But overall it was easy to rent, the staff very helpful and friendly.
Elaine COffice was gross just walking in the door made me want to go somewhere else it's a disaster and a safety hazard stuff just thrown all over the place I will not be using this location again nor will I ever recomend it to anyone else
greg ehad to wait a long time to pickup and drop off my rental truck as there was only guy who did rentals and their oil change customers had priority over me.
Stephen DThe guy was awesome to work with. I would recommend that store anytime.
denise pWe were on time they were not they refused to give us the equipment on time and then they said that the guarantee didn’t apply to the situation
David MThe dealer where I picked up trailer didn't know I was coming where I dropped it off was supposed to be open and wasn't drove around Lebanon to a couple of them .The trailer should be a one day rental instead of two days so it would be cheaper .
ROY RNo convenient way to put hook straps inside of your box trailers to secure items. Serial number on the trailer did not match paperwork.
WILLIAM HI was charged twice for the truck, still working on removing the duplicate charge. Need to call UHaul to further discuss the issue. NOT HAPPY!!!
Jacob MNice that you offered 24 hour check in. I actually would not have needed the extra 2 day rental I paid for.
christine mQuick, Helpful and friendly
Stefani BLower per mile, cost me a lot ... if I’m in need again, I’m borrowing a friends truck
tim kHelped me reconfigure my towing ball - thanks!
Alexander DGreat service!
DIANE CVery nice people. I worked with Steve and Andrew. Very helpful.
joe sAndrew was very helpful.
Debra lOk
VIKKI DThe only employee familiar with U-Haul rentals was absent from work and the gentlemen who helped us did not know how to add miles to the one-way rental or do anything with the computer. He was candid and apologetic, but that didn't help us. Fortunately, we didn't need any extra miles.
Alexander DPrinter was not working but he emailed the copy to us
karen pVery affordable, easy online pre-registration, and quick processing at the office to pick up the truck. Even identified closest UHaul location to drop off the truck at the other end!! Will definitely use them again!!!
walter tVery fast and well programmed. Drop off was close. Great experience!
Toni AVery helpful, went out of their way to help.
Susan FThe location that I was sent to didn't have my truck. I then had to go to another location to get the vehicle. As a result, I had to pay movers an extra 1,5 hours to stand around and wait for me. Peolpe were stunned that it cost me 180 to rent a truck for the day as well.
John CThis guy (Andy) was very accommodating, but those "Call-In Girls" from the Central Office were NERDS. They yapped off the Phone # sooo... fast, I had to replay my Message about five times. And some Bimbo got mad at me, with her what-uh, when I called in... and got through finally. Amanda finally helped me, and set up my Drop-off location! THANK YOU Amanda...!!! : )
WILLIAM WI drop off after hours.. however the application guided me through the process and it was fantastic. I have used this service 2 times and I had no issues.. Thank you
maribel cThe back left light flickered and was weak. He assumed it would improve after it warmed up.
ROYAL EI thought I read online that s 5x10 trailer would accommodate a queen bed but the box springs wouldn't fit through the door. Had to leave it behind.
Mary ATell them to bring along an electrical adapter for the 4 pin harness that is on the trailer.
terry lMy reservation was confirmed for pick up in Ballwin, but was switched to Sugar Creek without my knowledge. This extremely inconvenient and wasted 2 hours of our limited loading time. While the people in Sugar Creek were helpful and pleasant, it was very far away and hard to find. I was not happy.
DAVID H