You can't do anything to make it better. It was easy pick up.
Daniel H
Customer Reviews for FC Simpson Lime Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Help with spotting trailer, dropoff and go. Emailed receipt. No problems.
Mark PProfessional experience from beginning to end. I would use this service again I was able to change my drop off location with one phone call great experience. The drop off went smoothly and I was checked out in less than ten minutes.
Clinton BContinue the awesome work!!
JOEL TNothing, it was fast & easy. The owner was very friendly
Jan HThese guys were outstanding
Patrick CThis is the second time I have had to rent a uhaul. Very friendly and I would recommend anyone that's needs to rent a uhaul to go there.
Laura DAlways friendly and helpful
DAVID SNothing they do really great there. Very nice and pleasant
Charles LLove the smaller locations, certainly beats waiting forever and the rude employees at the corporate store in clinton twp.
Angelo PMaybe have a spare tire?
Randall YQuality equipment. Good customer service.
Carl Dthe salesman Mr. Simpson is always friendly and helpful making the check in and check out process simple for the customer.
gilbert sNo improvement needed, in my eyes. These guys are excellent. I drive 30 minutes out of my way to rent a U-Haul from FC Simpson!! Excellent service and extremely fast hook up. A++++++ service.
Michael FThanks for the quick and easy process
Ursula TThe people there were very helpful and very friendly, very courteous and very respectful all the qualities I like, and for that reason, I would not hesitate to use them again thank you
Ernest CGreat service, easy towling
Bruce BU-Haul's computer system was down, so they could not access my reservation and had to rent me the trailer manually, dealing with various frustrations from the computer system and making phone calls to rectify. Despite the difficulties, the gentlemen at this location were very pleasant, helpful, and knowledgeable throughout the process and got me on my way as quickly as humanly possible. I would definitely return to this location and recommend it to others.
ann fI thought it would of came with some kind of ramp to wheel stuff up into the truck
paula hHad great service on the phone with Uhaul representatives and great service at the place we picked up the truck.
Krystle CCustomer service was excellent
Rita SWe had a very good experience with our rental in regards to the truck and the uhaul staff.
Michael PGreat service, helpful and friendly!!! Will definitely go back!
Krystal CThere was no where to park the truck for after hours drop off.
heather tFriendly, fast and reliable. Always have a trailer available when I need one for shuffling my cars around. Have rented from here many times and will not hesitate to rent from again in the future!
Evan Fgreat people
Bill OIt was close and convenient and the transaction was closed the next morning after afterhour drop off.
Caleb WGreat customer service Jon, kurt and Scott!
Tony UExcellent I would highly recommend uhaul pods to others
Julie BNice old guys
Brian R24/7 online pickup was not working. Also my pick up location was changed the day before pick up 30 miles out of my way so u had to pay for more mileage usage to pick up and drop off truck. Called customer service and told them the problem with online issue and customer service was no help just kept giving me the run around, finally gave up and workers at location helped. I had to redo everything at pick up location in person.
Kevin DFriendly and efficient staff!
Susan Tyour after hour pick up was a real pain super long process I think that needs to be looked at because it took a hour to finally get the key!
dwayne sThe service I received was great. I talked with several agents and they were all helpful and were aware that the container was 400 miles away from me as it contained my granddaughter's possessions when she moved out of her house to another state. I would use U Haul again and it was cheaper than other movers I had contacted for the same service. Thank you for everything.
Suzanne CThe problem was with the delivery of the pod to the new address. Kept getting the excuse there was no driver; so hire drivers to improve customer satisfaction.
Patrice FNothing. All was perfect. Very nice people, took some stress out of moving day.
Lucas WI think your service was wonderful and human friendly ..Very nice people 👍 Thank you
Renee HNot only did they have the unit ready when I arrived, but it was in excellent condition. They helped thru the entire procedure and checked everything prior to letting e leave to make sure my vehicle and the unit we're properly hooked up and working together. I would not only use their service again but I would recommend them to anyone who needs a small trailer.
Jesus CFriendly, fun guys. Love using small mom and pop businesses.
Mary CStaff was friendly, helpful and knowledgeable!
Deborah KRequesting final receipt of expense for rental
maurice tGreat People
frank hThe whole experience was the worst I have ever experienced. I am beyond upset with U-Haul and their lack of customer service. I would be embarrassed and ashamed if I worked or owned a part of this company. I will make sure that I do not suggest U-haul for people in the future. On one bright note Kurt and the staff at FC Simpson are amazing and great people to work with. The rest of your organization could learn a lot on how to treat customers and people in general from them.
Derek SImprove online check out process
Christopher Snothing
Richard HVery friendly, helpful, and professional. Great experience, without any issues, for both of my recent trailer rentals.
Jim EWe were asked to drop the truck off at a different location. When we got to correct location after driving for about 1/2hour. The drop off place was chained off. We called the 800# they informed. Us what to do. What should have taken 15 minutes turned into an hr. The owner came out let us in. He was very friendly.
Michelle P