Customer Reviews for Fadallas Auto Air
(U-Haul Neighborhood Dealer)

144 évaluations

7310 Airport Blvd   Mobile, AL 36608
(W Of Cody Rd)

(251) 343-8477

Heures d’ouverture

  • Mon-Fri: 10 am–5:30 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(251) 343-8477

7310 Airport Blvd
Mobile, AL 36608
(W Of Cody Rd)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5:30 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very happy with the U-Haul size and affordable price

Cathy Estis 
Évaluation :
4

Return truck on Sunday night.

Makala Payton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tacora pettway 
Évaluation :
4

I was told by my Husband who dropped the vehicle there, that everything went smoothly.

Sheri Hughes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carroll Monroe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES KOCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Lopez 
Évaluation :
5

Everyone was helpful and professional.

Kevin Reese 
Évaluation :
2

I wouldn’t recommend U-Haul to anyone..

Latroy Hulse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel cooper 
Évaluation :
5

Everything was great.

Kevin Reese 
Évaluation :
5

Everything is perfect!

James Stallworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Hardy 
Évaluation :
5

Best drop off location ever. Really great people to work with.

David Smith 
Évaluation :
5

Michael was a great help

Karen Taunton 
Évaluation :
5

This was my second drop off at Fadallas Auto Air and each time they provided exceptional customer service!

Agnes Gibson 
Évaluation :
3

The attendants acted surprised I had a reservation; had to drive off site to get connector cable for lights. No materials or other support equipment including trailer hitch pin available.

John Thoreen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Crenshaw 
Évaluation :
3

Although I did not notice when I picked up the uhaul because I was in the drivers side, when we did look on the passengers side there was peices of cat food all over it and a dog toy. I had to clean the previous users cat food to avoid being charged for it myself.

Christine Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Gundlach 
Évaluation :
2

Ensure that equipment ordered is loaded in the truck.

Shannon Williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT MITCHELL BARLOW JR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh-Taylor Harper 
Évaluation :
1

Worst ever, they had no paperwork to write the miles before giving the truck, or when I returned the truck, they charged me for 70 miles instead of the actual 7 miles I used it, big fraud..

syed raza 
Évaluation :
5

You made this an easy deal. I will be back.

RAY FILLINGIM 
Évaluation :
3

i dropped the truck off. the location was closed. i just got a bill for an appliance dolly which i secured personally in the truck. i am disputing this charge

Dale johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Rodgers 
Évaluation :
5

Robert & Mr. Fadalla were so kind! They spent extra time making sure the Uhaul trailer was secure for me. They went above and beyond and I would highly recommend them to anyone. Merci.

Rebecca Joosten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mckenzie hill 
Évaluation :
3

Long wait to get checked out

Martin Dorsett 
Évaluation :
4

Better check-in procedures would be appreciated

Mariln Whatley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Mabry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Winbush Alexander 
Évaluation :
5

N/a

Nicholas Jackson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn Cochran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Richards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorthy matthews 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry Swartz 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cyrus cox 
Évaluation :
1

We reserved an appliance dolly along with trailer in advance. Went to pick up and did not have appliance dolly. No big deal to her but we had appliances to get up 3 floors on Friday afternoon. She didn't offer to try to locate one either. Went to return appliance trailer we had to pickup from another location and she didn't want to bother giving receipt. Would email us later.... No. Will never rent from them. Awful service!

Sarah Snell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Alawine 
Évaluation :
5

Everyone was super helpful with what I needed.

jammie bonner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Thornton 
Évaluation :
5

I was unable to do the mobile pick up and it was after hours. There weee a few men working and one called the lady responsible for rentals and she talked him through the agreement. Excellent service à la clientèle

Amelia Therrell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chantel brackett 
Évaluation :
5

Great experience. Handy location.

Charles Gibbs 
Évaluation :
4

The sales/receptionist was very knowledgeable/efficient/helpful/mannerly/sweet, it was a pleasure working with her.

nona wenineger 
Évaluation :
5

Nothing everything was easy, fast , and very convenient!!! Excellent customer service representative!!!

CAYLA HOOPER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott Vanderkooi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Alley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald garris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA HAYNES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Barnett 
Évaluation :
5

Everything was as promised. Very good experience.

chris feenker 
Évaluation :
5

I requested a one day rental and the computer charged me for two days. Additionally, I forgot to get handtrucks so I need a refund for that as well. Please call me at 251-404-8559 to confirm.

Kristi McCombs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL RUFFIN 
Évaluation :
3

Friendly staff but it took over 45 minutes to get the truck rented due to waiting on different things happening around the shop and interruptions. The back of the truck was not cleaned out before we used it, which we cleaned once we got it to the location we were moving. I would recommend this location because the people were very nice, you just might have to wait for a bit to get it rented.

channa reed 
Évaluation :
5

Very helpful. Thank you

MARC MCQUITTY 
Évaluation :
1

Very unprofessional. Horrible customer service.

Jeremy Walsh 
Évaluation :
5

it is a 24 hour drop off. the first one i pick was at old shell road, closer to the university, but they were close sunday and the gate is locked. so huntsville folk change it to this place, and we follow instruction of drop off. no problem. everything went smoothly.

Maribel van der Zijp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Paulsen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROLYN WATSON 
Évaluation :
3

There was a lot of hay in the back of the trailer from the previous renter, and they never offered to help us attach the trailer, instead they just said, "Alright it's around the side of the building."

Paul Henley 
Évaluation :
3

Whoever the last customer used it left eggs and rotten ham in the truck and it stunk so bad I was going to talk to someone when I turned it in but the guy in Bay Minette didn't seem to have time to talk about it

rex taylor 
Évaluation :
5

Everything was great

JHEREMY ALEXANDER 
Évaluation :
5

Pretty hard to make any improvements when this was the best service I have had in a long time.

robin garza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEIGH HARRELL 
Évaluation :
4

Aucun

Phyllis Malone 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamela Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john Nara 
Évaluation :
4

Very good service.

RANDY ZECHA 
Évaluation :
2

i was originally scheduled to pick up my trailer at a different location but when they pulled up my order, it had been cancelled, I was then instructed to pick up my trailer at the Fadellas. When I arrived, the person that handled the uhaul rental had left and I had to wait for her to come back. When I hooked the trailer to my truck, I checked to make sure that the lights worked. I was surprised to find that the tail lights did not work but all the other lights worked (brake, turn signals and emergency). By this time, the office had closed so I took the trailer anyway,

Jose I. Ortiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY HOFFMAN 
Évaluation :
1

The woman that helped me was rude. She was not there at the time I showed up to pick up my equipment and I was sent away to wait for 30 minutes. I had to visit 4 locations to get my equipment, expect an email to corporate to explain my issue.

John Burrows 
Évaluation :
1

They were late opening the shop which made me late for the airport and they forgot to log my 5x8 trailer.

Erin Torres 
Évaluation :
5

It could not have been a better experience. Agent was curtious, efficient and entirely professional. The truck ran perfectly, was clean, and got our job done with minimal effort on our part. I shall rent there again!

William Tate 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charles Liles 
Évaluation :
1

I had to wait 3 hours to get someone to assist me in doing my uhaul paperwork. The owner of the shop would not even talk to me. He said he didn't do the uhaul his secretary did it. I attempted to ask questions he would walk away and ignore me. This was unacceptable service and should be refunded for this kind of trouble. I had to pay movers to wait on me 3 hours.

taresa dabbs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Barrow 
Évaluation :
2

They were not there when I showed up to pick up the truck ... Cost me an hour of my time.

Joe Kalifeh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward Suddith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN KRAUSE 
Évaluation :
5

I stopped off afterhours and they were very prompt getting me checked in and notifying me that they had received my drop off

CASEY FOREMAN 
Évaluation :
5

The lady was very nice, and tried her best to answer my questions. very helpful

WANDA DEARMAN 
Évaluation :
4

The insurance coverage could be much better.

kevin smith 
Évaluation :
3

On a Friday, we were promised a vehicle at a certain time. When we got there - no vehicle available. Staff very unprofessional. But, U-Haul did get us another truck within a short period of time, and a discount. However they did not give us a paper receipt-told us it would be emailed to us and we have not received it yet (picked up truck Friday and as of Monday no receipt has been emailed). We also had to call to get a drop off location (since it was out of town) which was then texted to us. Just a little bit too much of a hastle picking the truck up. Also would have preferred a location closer to our house. My husband called U-haul and spoke to a lady who was very helpful and courteous (unlike the pick up location).

PAUL WEAVER 
Évaluation :
4

There was an easy space to park the truck during after hours on Sunday. I appreciate that

ANTHONY KENDALL 
Évaluation :
2

Make sure that the truck is clean when rented out. The back of our truck had something solidified and sticky on the floor of the truck bed and we almost got charged at the other end for bringing back a dirty truck. The stuff was so hard it could not even be scraped out. Cab was dirty also.

Evelyn Warner 
Évaluation :
2

Person checking out the uhaul trailer was admittedly inexperienced with the process. Even though we had completed all aspects of the rental online it was a lengthy effort to get the trailer rented at the point of pickup.

Bryan Green 
Évaluation :
3

Left on a Sunday evening about 7:30, no one around.

TRAVIS MAY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TJ ROHYANS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUA TERKEURST 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTOPHER SCHNEIDER 
Évaluation :
5

Eager to please and helpful - in and out quickly.

Robert Barrow 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDA CORLEY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Collins 
Évaluation :
4

They were having a slight problem booking the equipment via your software. It took three tries which included three credit card swipes. Uhaul should make sure all rental locations have updated and operational software. These guys did a great job with what they could control.

VICTOR COHEN 
Évaluation :
5

THE ONLY THING WE DID NOT HAVE WAS 6 MOVING BLANKETS. WE HAD ADDITIONALLY ORDERED 6 BLANKETS UPON PICKUP. BUT THEY WERE NOT ON THE TRUCK. WE DID NOT REALIZE THIS UNTIL WE REACHED OUR DESTINATION. WE WERE NOT BILLED FOR THESE 6 BLANKETS.

lewis meyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Talbot 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS WILLIAMS 
Non les évaluations ont été soumises pour cet établissement.

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