Customer Reviews for Fastrac Travel Center
(U-Haul Neighborhood Dealer)

24 évaluations

1331 US Hwy 319 N   Norman Park, GA 31771

(229) 769-3168

Heures d’ouverture

  • Mon-Sat: 11 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(229) 769-3168

1331 US Hwy 319 N
Norman Park, GA 31771

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 11 am–6 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Personal at this location was not helpful at all, and no knowledge of the rental process.

tyrone hunt 
Évaluation :
2

This location was very unhelpful. I made a reservation to pick up the truck for Saturday morning with mobile pickup. When I arrived I got a message showing that there was no equipment assigned to my reservation. I called U-Haul support they were super helpful, and directed me to go inside the store. I went inside and the guy at the counter was extremely rude and stated he could not help me, only his boss man could. I left and called U-Haul support back they told me to try again at 11 and moved my reservation to this time. When I arrive at 11 the same thing happens the same guy is at the counter and refuses to hand me the key to the truck. He unwillingly calls his boss and his boss shows up only for the guy at the counter to hand me the key in the end. U-Haul support and the app were extremely helpful this location however has much to improve. This could've all been avoided had they left the key in the lock box like they were supposed to.

Hannah Saunders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Allen 
Évaluation :
1

When I turned in the truck and trailer, the attendant on duty was as not able to receive and inspect the equipment as a U-Haul dealer should. He stated that only the manager could do that and the manager was not present and would not be for some time. Therefore I had to leave. On Sunday, 9 July 23, I received an email with the turn in documents and I was charged an additional $16 for 4 gals of fuel. Before turning in the equipment, I fueled the truck to the proper level as stated on the contract. I even had photos of the odometer and fuel gauge for verification. The lack of knowledge and poor customer service cost me an additional $32 that I was not expecting to pay. I will think twice before renting another U-Haul truck. And the fact that U-Haul does not prorate the price even when turned in early is a big negative.

David Grantham 
Évaluation :
2

Just got a new charge against my credit card a week later after I turned my uhaul in?¿????¿?

Joan Kirby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHETAN PATEL 
Évaluation :
1

My terrible experience with this rental had nothing to do with the pick up or drop off locations. I reserved a smaller truck a week in advance for pick up at a specific location as I needed to be in that town for a high school graduation and to pick up two pieces of furniture. I was notified 3 hours prior to my pick up time that my truck was not available at the location I reserved and that I would have to drive over an hour out of my way to get a truck. I ended up getting a much larger truck than I needed, which cost considerably more in fuel to operate than the small one I reserved. As well, my family and I also missed the graduation we were to attend due to the extra 2+ hours it took to get the truck. Overall a terrible UHaul experience and all UHaul would do for my troubles was a $50 credit off the rental, which didn't even cover the additional fuel costs I incurred.

Jason Webb 
Évaluation :
2

Does not speak good English. I went on the 17th the rent a truck for the 18th-20th. The guy put me in for the 17th-19th. I picked the truck up on the 18th as I had scheduled.

Michael DuPree 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dunn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Constance Johnson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTJAMES REINHOLD 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yvette Hernandez 
Évaluation :
3

I returned the truck a day early and still got charged for 4 days. Notified the Manager of the store and he claimed he would Credit me back but never did. I wouldn't recommend this location.

Dimitra Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA ESTHER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAVLO ABRAMCHUK 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Hamrick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Daughtry 
Évaluation :
5

The ladies that helped me and my husband were very friendly . and fast and did it all with a smile

Tonya Horn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosalyn Hendrix 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ailin gomez-jacobo 
Évaluation :
5

Excellent service!

Chauncey Herrington 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Dewberry 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl Gregory 
Évaluation :
1

The pickup was ok but when you request to have a furniture dolly and a appliance dolly you should have those things. Instead I had to go to Home Depot and get them.

Brian Braswell 
Non les évaluations ont été soumises pour cet établissement.

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