Originally booked the trailer rental at Fermco.....in order to guarantee availability....u-haul offered a different location in Kelowna. This was not convenient for me..........so as the pickup time got closer, U-haul was able to make a trailer available at the original Fermco location. Thx for doing that U-haul......will use u-haul again for sure.
Daniel Horochuk
Customer Reviews for Fermco Rental & Sales Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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A great group at the rental location. Pick up took 10 min and the return was equally quick. Thank You !
Cam LorinczCustomer service was good. Looking forward to using this company again.
jacob anchikoskinothing 5 star
larry balonThe location & people that worked at Fermco were lovely, the customer service/customer help line was horrible. a lady had screamed at both myself and my father and hung up on both of us.
Cory MCintyreGreat staff who are always willing to make things work out for us. Merci.
MICHELLE GARDINERI was charged additional fees, for mileage and an extra day for no apparent reason. Even after using the app for drop off an extra day was added by the location and additional miles added. I then had to call and send a time stamped photo of mileage and drop off date.
Brent TimmonsStarting with full fuel tank would simplify refilling when returning.
Allan Dennis McKeeMerci
Doug MurphyStaff very friendly and helpful Do nothing all great
larry balonAwesome service, awesome people to deal with. Great experience!
Rob DunlopStaff were great. Frustrating that we had to drive to Vernon and back (to Kelowna) so we spent additional money on fuel.
Alexander MacdougallVery pleased with the trailer. The staff at the location were excellent very friendly. A really good place for all your rental equipment.
Brian HarrisonFloors were sticky and roof was leaking
Kuldip KangFast friendly service with good explanations of how everything worked. Would definitely use this location again!
Derryanne HubbardGas tank had a leak dripping on road while parked.
B MorePlease update your app, the online checkin and checkout process is absolutely horrible. Everything is very slow, doesn't load, I spent an hour on hold just trying to do the check in so I could get the key out of a lock box.
Amy MacPhersonPeople were knowledgeable and extremely helpful.
Bob peacockI have booked the dolly and it wasn’t available on the truck, and because it was holiday I couldn’t get one, ended up carrying all the weight by myself.
Sandro Marques Oliveira deThe van had apparently just had a maintenance, yet the tire pressure warning light was on. And for a van that hadn't yet driven 20 000kms, it seemed in a sad state of affairs. Besides that the people at the rental company were great and the location in downtown Vernon was super
ZOE DESSARTVery helpful and friendly staff.
darlyl sandersonmy first concern was that the drivers side wheel of trailer was past the fender and passenger side was recessed in fender. The trailer towed straight with no issues.
john driegenAs my move was half in daylight and half evening there was no light in the back of the cube truck which made it very difficult to see as the light was burnt out to unload the truck in the dark!!
Gail WeldonGreat personal easy to rent from.
Cameron LeeFantastic customer service
Jennifer MineaultI tried 4 U-Haul dealers. No one would rent me a truck.that I could leave at another location. So made other arrangements. I still needed mor a trailer. Fermco was the best. They knew the product n had great service there.
DICK TVERDOCHLIBAnother smooth transaction and Kaitlyn was fantastic!
Monika McLachlanNot sure you could improve anything!
robert scottThis location is excellent very friendly
Andrew MaasThe motorcycle trailer I rented was not back yet from another customer even though I booked a week in advance. Fortunately they had another one on site that worked for our SUV.
Linda LegareBest U-Haul location anywhere. Such friendly people
Andrew MaasGreat staff. Friendly and helpful. Getting rare these days to get this customer service wth everything going on in our society.
DEREK MITCHELLBe open longer on a Sunday
Donna MenegonThe Fermco location and staff were great. When U-haul head office called to confirm the contract they had told me the truck could only be rented for the one day when I requested three days. Then on the morning of the 25th Fermco called and asked when I was coming in. I said tomorrow morning at 9:00. She said that the rental was for today??? I told her I rented for the 26th. She said U-haul head office may have messed up the dates and that we could have had the truck earlier. Once again Fermco was great ⭐️⭐️⭐️⭐️⭐️
Guy GlaimFast, easy, friendly and I could drop both rentals in one location.
Bruce WalkerGreat friendly and helpful service. Would not hesitate to rent here again.
Doug Sikoranothing very friendly nice to rent from
Steve BaliVery Friendly and helpful
Michele PembletonTrailer wiring was old & cracked. Mike gave me a different trailer in good shape. Thank you Fermco crew - always ready, always smiling!
Harreson LovickLocation for drop off changed 3 times. Was changed to a no longer working location then we had to call to find a location to drop off. Once at drop off location, female older-ish lady with long hair...she was above and beyond amazing. Very approachable, professional, and kind. She made everything all good in the end.
Jordan Daniel Bl PriceThe truck was very dirty and poorly maintained. The way gasoline is monitored between customer is antiquated, you should take the unit full and return it full just like every other rental business operates.
ron mccrearyGreat experience at this location !
Andrew MaasRod waited for me after closing. He will definitely see me again for equipment rental. 5 stars!
Gerhard MuurenWas not opened at time of drop off
Tara RickettsI would have appreciated knowing there was a mileage charge on top of refueling the vehicle. Last time I rented a U-Haul mileage was included from the beginning. Also I was a little surprised to find out there were no tie downs, which would have been helpful seeing as I was moving some heavier stuff and some lighter stuff.
sara maxwellIt's in another business and it's a bit choatic but the staff are amazing. Unit was clean and no problems during our move.
Maggie BensonWas dropped off after hours, so can’t rate the service, but over all easy to get to..
mindy refGas consumption was excessive. I want 10 miles and I had to add $27 or gas (or about 15 lites of gas) to avoid a $60 surcharge. That would equate to about 2,5 mpg which is unbelievably terrible. Either the gas gauge was incorrect or the gas consumption is horrible. Beware of the gas guzzler!!
Cameron KernahanThe staff at Fermco were very nice and helpful.
ISAK MEISSNERNothing I can think of right now.
Janine Van EssenEverything went smooth , the staff was very friendly and courteous . They made the entire process seamless . Thank you kindly.
Delano wellingtonReally great customer service. Profesional and helpful. Overall 10 put of 10
James Spoor