Everything went smooth and everyone was very friendly and helpful
Carol Glisson
Customer Reviews for Ford County Realty Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing - Shauna is excellent and works hard to take care customers. She made my day by helping me switch to a one way truck! Thanks Shauna!!!
Raymond StroudFlexible and friendly willing to go the extra mile to help find what I needed for my move.
JOHN BLEANo comments for improvement. They were friendly and took care of me promptly. This is the 2nd time I have rented from them and each time was great. Nelson Mirt
Robert NireThe store was "closed" when we arrived to pick up our rental. The number listed on the door went to an unknown voicemail. We had to call the uhaul number online to get ahold of her and wait for her to come to uhaul so we could pick up our rental.
Nicole Malwitzs/o
William HendrixThere was nobody to turn the keys into but a drop box.
Tonya StoutBoth the pick up and drop off were seamless. The people I dealt with were professional and friendly. Positive experience all the way around.
Bradley McCallWindshield was dirty and no washer fluid
Clarence BoundsGreat customer service, appreciate you Shawna (Dodge City mall)
Jason TaylorCheck equipment prior to customer arrival. Truck had a fuse issue so the toy dolly lights did not work.
Stacy WatersThank you for your service!
Nick HurdYour agent was very helpful. Excellent service.
Wayne DaubertPleasant experience! Uhaul rep very helpful & went the extra mile to make sure I got a trk when I needed it.
Annette ManduanoNo comment! Happy with rental transaction. Appreciated the helpful kind lady that helped me!
Annette ManduanoGreat customer service!
Dorinda ChiltonYou have good equipment. And the people are nice.
Bobby FerrellThey were not there. Going through dispatch and phone should lead to discount. I did all the work
John YoungerShawna was a joy to work with, and made our truck rental experience wonderful! Highly recommend u Haul at Village Square in Dodge City!
Joanne RothRatchets may need to be serviced or replaced! Hard to operate!
james bakerThe U-Haul rep Shawna was so helpful. She actually went above and beyond to help our family. The whole process from reservation to equipment use was great.
Martin AsebedoVery polite, friendly, professional staff. They can get busy helping other locations at times but are very responsive to the needs of the customers.
Andrew PriceI didnt find anything to improve.Thank you for your excellent service.
Edward EversoleIt was fine like it was.
Larry JonesGood job, friendly.
Chester WiswellHad an issue with misplaced keys. The person I spoke to was VERY unprofessional, and very rude. I did not at all appreciate how I was spoken to.
Laura PatrickExcellent
STEPHEN OLSONShawna the manager was very accommodating and polite. Would recommend her to anyone.
Tammy HaskellI was very pleased with the service at this location! Very friendly and the overall experience was better that I would have expected!
Kasey SpeerWas charged a fee to drop off and never was explained to me. Was told they would see on camera me returning and that would be OK, next day had a 22$ charge I never authorized!
Sierra SchauvliegeExcellent customer service. We were able to get the trailer and return it without any difficulty.
Eugene StruzikWould love to see if we could purchase this trailer or one like it but you’re sales lady is amazing love doing business with her
Richard FloresExelent service
Luis ArmentaIt was my first time renting from Uhaul and was confused on how to handle the drop off. I reached the number of the location and I was helped with very easy steps to follow by a nice lady. Merci.
Miriam Juarez-MoralesNothing everything was excellent
Stella OlivasThe young lady communicated with me very well even at the odd hours that I had to call her. I couldn't be more pleased with the way she handled things.
Amanda StaggersNothing, your service is always fast and friendly! Great Service all the time! Anytime!
Stella OlivasGirl is amazing
Richard FloresNothing best service great representative
Richard FloresThe customer service people in Kansas City (I believe) were absolutely awful! They threatened to cancel my reservation. They were rude & terrible to dea with. I was not allowed to speak to them. The dodge City office was great.
Dan HeilWe lived in Ulysses and had to drive 75 miles to pickup the truck to make sure we had it for moving day .
Mike NeustromShawna went above and beyond to get me a trailer. I use one in the spring and fall every year and really enjoy doing business with her! She puts out the extra effort every time I need it and that is hard to find in this day and age. You are very lucky to have her!
Jane DeclueShawna made the process seamless. She was friendly and professional. Thanks
HECTOR CHAVEZThe pick up location was great. The provider was horrible. I was forced into a very inconvenient situation, and the individuals I spoke with in the phone were rude, forceful, and hateful. If I wasn't in a bind, I would have cancelled altogether!
Sarah OwensKeep up with the great job
Kenny JohnsonCharged me 25 for cleaning ridiculous. Perso running uhaul wasn't even there. Had to wait an hr to even rent it. Very disappointed.
Dana PattonI wasn't offered a discount for bundling truck and autotransport dolly. I requested an open drop off but agent put a specific location in paper and it happened to be the furthest away from our house. Paperwork was confusing and a mess in computer, think I was overcharged. Didn't receive copy until agent came later because printer at the office wasn't working.
Karina HerreraI really didn't go inside the facility when I dropped of the trailer. Did it on the phone.
Johnny mercadoNice people
John Benish