Customer Reviews for Fort Mitchell Trading Post and Hardware
(U-Haul Neighborhood Dealer)

239 évaluations

1025 Hwy 165   Fort Mitchell, AL 36856

(334) 297-2474

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(334) 297-2474

1025 Hwy 165
Fort Mitchell, AL 36856

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James McKenzie 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Holdcroft 
Évaluation :
5

Thanks for your service.

Robert Taylor 
Évaluation :
5

This location was amazing helpful and friendly staff!

Guy Galloway 
Évaluation :
5

Everything went smoothly

Brian Perser 
Évaluation :
5

Everything is good

Dorthy Reynolds 
Évaluation :
5

None.

EARNEST LAWTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugo Edney 
Évaluation :
5

Casey was excellent. The service was quick and there were no problems. The establishment was clean, organized and comfortable to conduct business in.

Keith Shaw 
Évaluation :
5

Casey made the transaction very pleasant. The location was clean and inviting. Would not hesitate to utilize this service again.

Keith Shaw 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea thomson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Parke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Replogle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul fitzgerald 
Évaluation :
5

We rented the small uhaul and we thought we didn’t need it but for a few hours and but when it turned out to be longer they rushed us and we paid $96 dollars to use it 2 and a half hours they didn’t offer us no money back that would be my only complaint

Jennifer Kelley 
Évaluation :
3

I was charged for gas without asking and the truck gas was where it was supposed to be. I explained how once you drive off the needle moved just turning it without cranking it wouldn't register correctly. One female said I just work here, the other gave me this nasty look. The male their did go out and seen what I was explaining as yes it was filled to where it was supposed to be upon returning it. It was already charged they had to make two calls and was told it would get adjusted if it wasn't in a few days to come back. It wasn't a problem when you charged your $315. Sometimes it pays to ask questions first, 99 % of the time the customer is right especially if you spent that much to rent a vehicle for two days you seriously think they will short you $14 in gas. Not friendly at this location at all very nonchalant. But thanks to the male that did step in and made the call. Waiting for my refund. Need better customer service training at this location or may want to let go of renting U-hauls, first impressions are lasting ones.

Angela Harvey Duncan 
Évaluation :
5

24/7 drop off

Joseph Waldrep 
Évaluation :
5

All good!

Cora Batten 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Shoebottom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Clark 
Évaluation :
5

Great job

Linda Creal 
Évaluation :
3

The employee that hooked me up had zero to little training. He hooked me up, didnt tight down the cuppler at all, didnt check the break lights (just checked the turn signals), didnt cross chains and hooked up the break chain to the other chains not my receiver. I know better so this wasnt an issue i cleaned it all up before i left but could have been an issue for someone that didnt check. The staff and location were great.

Morgan Regnier 
Évaluation :
5

Continue To Maintain The Level Of Quality Professional Services That Are Currently Exemplified!!!

Henry Mcgruder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Locascio 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margrette George 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alphonso MARTINEZ 
Évaluation :
3

Be more fair with the pricing

Lori Moriva 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Persia Moran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jester Miles 
Évaluation :
4

Drop off location was fine.

Dewey Hardison 
Évaluation :
3

Personnel did not help me disconnect cargo trailer.

Valli Bobo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Locascio 
Évaluation :
2

Picked up a car hauler from this location. Seemed to be in good shape. Noticed it bumping when coming to a stop. Checked the brake fluid reservoir, empty. Had to stop and get DOT3 Thankfully, the trailer made it through Atlanta. Because right as I was about to cross the state line from SC into NC on Hwy 25. The wheel bearing completely failed cause the wheel to come off. Thankfully it didn't hit another car in the process.

Elijah Wallen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Doss 
Évaluation :
5

Trailer pulled very well.

James McKenzie 
Évaluation :
3

Dropped off earlier and the keys were put in the drop box

Theresea Duplesis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Gallion 
Évaluation :
5

Customer service was very professional and nice.

William Herndon 
Évaluation :
5

For me everything went well except that I rented the equipment but my son-in-law was the person on all of the paperwork. That was confusing.

Thomas Poole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Lauderdale 
Évaluation :
5

Rental pickup was not at our requested location. We had to drive 15 miles one way to get it. When filling up for gas, it kept shutting off, which was frustrating to deal with especially when needing six tanks to get ro our destination.

William Caldwell 
Évaluation :
4

To make sure the lights work properly and communicate with possible issues

Danny Burns 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Morgan Regnier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Halsey Powers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damion Cunningham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Hess 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen Goss 
Évaluation :
2

The people at Ft Mitchell were very helpful and competent. However, I reserved a truck at the Columbus GA store and wasn't happy to be redirected at short notice.

Henry Matchen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Davis 
Évaluation :
5

Excellent customer service

Brenda Cotton 
Évaluation :
4

Nothing that I could see.

AVIS MECKES 
Évaluation :
5

I could not have had no better accommodation

Michael Henry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Phlegar 
Évaluation :
2

This location is not easy to find. The place doesn't even look like a uhaul rental location at all. The people that work in this little store don't even seem to know what's going on. The girl at the counter just passed me off to another older guy because she couldn't find her butt with a compass and a map! I tried to give her the reservation number, but she quickly said that it wouldn't help her. She tried to look up my name, but said she couldn't find it, she said that my paperwork wouldn't help either. I suggest better training and/or a better location.

FAITH GORDON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della Bell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Pittman 
Évaluation :
5

Excellent only for Hannah who assisted me from pick up and advising me how to correct the issue of them charging for an extra day when the truck was returned on the same day. Picked up the truck around 11 am and dropped it off at 2000. Saw they charged me for two days called up there spoke to Hannah. She saw the truck was not checked in and asked her co workers if the truck was there this morning they advised "No". Communication is a big key in the service industry especially as a dealer for your services. I have fuel receipts from the service station 5 miles from their location and my sister followed me to drop it off yesterday evening. My personal vehicle was parked in front of their store. Which I picked up when dropping off the truck. Now it's my responsibility to call your customer service to resolve their error. I don't know how anyone didn't see. 15 foot U-Haul truck sitting in front of their store. My experience from my initial reservation from another location in phenix city and my truck not being available and having to go further and not get any compensation for going a further distance and now this incorrect additional charge because your authorized dealers employees were apparently blinded by the only truck that was in the front by morning they neglected to do their due diligence and check if anyone moved the truck back to the back of their warehouse where they keep them to confirm they just give a dishonest answer.

Raynard Charfauros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian Dragomir 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derrick Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY SMITH 
Évaluation :
3

Cross training on the system

Marcus Lucas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH STEWART 
Évaluation :
5

Great experience.

dennis jeffers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren Preuss 
Évaluation :
2

The truck was nasty and dirty. There was food on the inside and used water bottles. It felt like I was sitting in germs and COVID. The windshield had so many bugs I had to wash it. It was the only truck available so I took it. I spread it with Lysol snd took precautions to feel safe

Teresa Branch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olandus Smith 
Évaluation :
4

Truck cab was full of dog hair. I took it away since I was running late due to being transferred from Columbus Box Rd location. Over all terrible experience with Box Road. Had a reservation for a week. Called a t 0730 the morning I was to pick up my one way rental and told the truck was returned yet. Took until 1230 to find another truck for me a t the Ft Mitchell location.

William Barnello 
Évaluation :
5

I booked this uhaul a month in advance and they let me know a day before they didn't have any available so I had to drive an hour out of the way to pick up the trailer.

Tucker Shofner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS RUEDE 
Évaluation :
2

Having the units where the place is open and not closed

Richard Cobe 
Évaluation :
4

Customer service was great, no issues picking up, it was quick and easy.

TERRANCE BAUL 
Évaluation :
5

The ratchet mechanisms on the trailer were rusty and in poor working order. It was difficult to secure the vehicle to the trailer. The truck was in excellent condition.

HARRY HARDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della Bell 
Évaluation :
5

White dog hair was everywhere, even embedded in the seats. You could tell that the truck cab had not been cleaned for a while. Mud was all over drivers floorboard

JIMMY LEE ATKINSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Sheffield 
Évaluation :
5

I told the rental shop that I needed 2 options, drop off auto transport in Huntsville AL. or return to Columbus , GA. depending on how long my car would take to fix. I tried the website and talked with a representative, she told me she couldn't change my drop off site. I stopped by the 24/7 Uhaul on MLK, Columbus, GA. Not open. Next day, 23 April I called the website contact phone number again to arrange drop off time and was told I faced a fineof 5 times the rental. This is about the 4th time renting in the last few months. Maybe time to buy one.

JEFFREY KLEIN 
Évaluation :
5

Great service and professional support

Timothy Shropshire 
Évaluation :
4

Location and service was great only hick-up was there was no appliance dolly available. Overall, everything was fine.

Paul Bethany 
Évaluation :
3

The outside was dirty with mud and the vehicle had a quarter tank of fuel. I would recommend this location due to the fact it's the only one within 10 miles of my house.

Julian Oliver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel thacker 
Évaluation :
5

The customer service rep at this location was GREAT. She is youn but was very professional.

Karen Cochran 
Évaluation :
5

Na

benita miles 
Évaluation :
5

The young lady was very nice and knowledgeable that completed my uhaul return. i would most definitely tell my family and friends to use this location.

JEFFRY DOTSON 
Évaluation :
5

Very nice and helpful.

DIANE FISHER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Bayless 
Évaluation :
5

You can't improve anything. The staff was friendly and very helpful. This was my first time at this location and I will recommend this location to everyone

takeysha price 
Évaluation :
5

These folks are our favorite hardware srore. We're grateful  to have them

Robert Canarios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dary Blanks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Bryant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Dubois 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Baught 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latasha popo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen edmunds 
Évaluation :
2

They were not able to print my receipt after I turned it in. Also when I picked up the trailer, I checked in online but it still took 20 minutes before for them to figure out the computer

Michael Sullivan 
Non les évaluations ont été soumises pour cet établissement.

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