Le client n'a pas laissé de commentaire.
Petra P
Customer Reviews for Fostoria Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Worst company ever to use Trash trailer doesn't work if your car doesn't run and it's 3ft off the ground got to drive to get it on and they charge for miles 😂😂 even if you can't use it worthless company
Andrew GYour app sucks and it's not quick and easy. I had to wait for someone to help over the phone cause I couldn't get the app to work, then it was 45cmons before I finished.
MARY CEverything went well, the truck was clean, it did its job, the clerk was very polite and took great care of me but on the flip side i was charged an additional 57$ after returning the truck after my 3 day rental period in the same condition i received it in. Truck was clean, same amount of fuel back in as i received it so i dont understand the added charge.. only thing i can think of is milage, he asked me if i were to guess how many miles id be putting on the vehicle so i guessed without knowing the exact amount considering i was using it to move and not sure how many trips id need to take to get all my things from house A to house B... i went over my guessed milage by 40miles. The clerk assured me my milage wouldnt matter but apparently it did in the end so maybe try making people aware so thers no suprise additional charges later.
Brian MThis location was great! The gentleman was very helpful and friendly.
Christianne HThe guy who runs this place is amazing, he explains everything as you need to know it. He ensures you have everything that you need, and he extremely nice and helpful
Tara CRien
Guy KThe drop off was a better experience with one exception. The drop off location was not what I agreed to. It was quite a long ways away, and put me over the maximum allowed distance. I then was charged an additional $60 because of it!! I just am not happy with the experience last weekend to be honest.
Kent JAbsolutely love this place. I'm so glad I have a local dealer.
Helen BCheck in and check out went very smoothly and staff was very friendly.
Jose MI highly recommend Fostoria storage! Trent was always awesome and very friendly!!!
Angela S | Expérience généraleStaffs are always reasonable and good. We will use every time Fostoria Ohio Storage. Thank you very much.
william k | Expérience généraleIt was super easy !!!! Thank you for providing this service !!!
Amy Cwonderful service .... they even hooked up the trailer to my truck.
Trent KHad a major issue with returning the trailer after hours. I first drove to the location I picked up the trailer (which was an alternative location) I then went online and logged in. The location that popped up was the first location I picked. Soooo I drove a few miles to the other location and started the return procedure. But on the next screen it said I was to be at the other location. What???? I returned the next day to the first location and started the process again, when it came to the screen to verify the trailer's cleanliness and asked to submit a picture. So I went outside to do so it already flipped to the next screen, not giving me a chance to submit the picture. In doing so it charge me a $15 "cleaning fee" upon check out. I will get my money back, they need to fix this issue. Or is it a scam?
Brian TAmazing customer service!
JEANETTE SNothing. App made the drop off quick and easy.
SCOTT CTrent was very helpful both times. I was so stressed and he was just so calm and he worked with me on a last minute pick up as well as drop off. I would go straight to Trent again if ever a U-Haul needed.
BRITTANY MYour 27/7 app did not work properly. But the U-HAUL employee did a great job taking care of me.
Jon FThe floor in the cab of the truck was pretty muddy and the cup holder area was sticky but the owner of the business was awesome.
Helen BThe owner was very helpful and went out of his way to assist me. Nothing could have been better.
Madison MEverything at this location on dudley street in fostoria ohio was great! i had made a reservation in town street but they had no vehicles and where very rude when i called! i then went to other locations and the gentleman was wonderful!
Laurie BSuper nice owner
Donald FNot gonna recommend this business to anyone they will be lucky if I don't make a complaint with the BBB they allow thier Representative's to cheat thier customer/consumer this location in particular was unfriendly and thier equipment was not properly maintained will never use this company again
LARRY BQuick pickup and exactly what we ordered. Fuel was full and truck was easy to drive.
James gMerci
CHANA BThe equipment was clean but the engine was shimmying (jerking) wasn't running correctly consumed 130 dollars to go from fostoria Ohio to Willard Ohio and back my cousin with MS rode with me and he even commented how horrible it was running and he was sorta sore after riding with me things happen but wasn't a good experience but will continue to use U-Haul ..... Respectfully Larry W.Biller (8/5/2021)
LARRY BIt was a pleasure working with your agent. Very professional, and kind. Merci.
raymond pthere were no instructions given on how to uncouple or reattach the towing equipment and I struggled very much with it.
Stephanie STrent was great to work with.
KELLY SThe app didn't work due to the location, so could not sign in using the virtual check in
Rodney BAttendant was very friendly and explained everything. Actually I reserved the truck on line. It was easy, the information was there, so it was easier for both parties!!
Teri SNothing! Trent, at the Findlay St., Fostoria, OH location was such a huge help. He is always there when we need him!
Kelly WStaff at the drop location was very helpful and courteous
Kevin DThey charged me way more than they should’ve
Molly TMr. Kirian was very helpful, completed my order quickly, and hooked up the trailer for me.
Adam KAgent was very efficient and excellent to deal with. Highly recommend him.
Roger HNothing, the gentleman who helped me was very laid back and warm and friendly. Nice experience.
Angelina MNever received a call the day before as promised so when I showed up at my preferred pickup location I paid twice as much as I expected. Gentleman at fostoria location was as helpful as he could've been. Frustrating experience
Robin SI was not told that if I turned the Uhaul truck a day early, I would not get a refund for turning in the vehicle in early. I only added the extra day so I could have the truck packed for my trip the day before leaving, so I would be well rested before traveling. I lost over $100 for nothing. Never will use your service ever again. I should have been told about how your service work and it should have been in writing on your agreement.
Booker WGreat customer service, highly recommend! Great price too!
Angel NVery convenient. Everything as expected.
JACK NWe were very disappointed with age of our rental. I see advertised a newer quality trailer and one assigned to us had to be over 20 years or older. For the price and condition of trailer would not rent from uhaul again if that the type of product you provide.
Perry RThere needs to be a way to check in on the 24/7 mobile easier. Maybe you need to have the customer check in earlier than the day of.
Brian PHad to drive 20 minutes one way to pick up the u haul that I rented two weeks prior in the town I lived in. The only thing I got was 15 extra miles. The man was nice and polite though. He explained that if a place doesn't have your uhaul it does to the next place that does.
Caitlin NEasy online registration Easy return
Kenny WThe whole mobile app is wrong price quotes wrong and not as easy as said
Lacey Bmy pickup location was changed 3 times within 24 hours of my pickup date. i had previously checked in online and prepaid. i’m not sure what the point of offering online check in, prepayments, and requested locations if i am not able to secure my check in location. i hope there is a more streamlined process for future customers.
Sunita RClean the windshield glass and better headlights. The bright lights were excellent but the regular headlights were not good at all.
Ronald FRude service. Very inconvenient. On their time did not care what you had going on. Mobile app did not work. All arrangements made on phone did not go as planned. When there was issues could not get a hold of anyone. Was charged more than what was agreed upon after spousal discount promises.
stephannie hTrent was personable and friendly - and he actually utilized my pre-registration, which simplified the process and made it so quick and easy! Awesome customer service!
Kathleen MAll went well at the facility however he said he was not a uhaul storage facility, only a uhaul truck rental.
Privacy R | Premières impressionsGood service
Privacy R | Premières impressionsEasy to make online reservations!
Privacy R | Premières impressions