Le client n'a pas laissé de commentaire.
Beverly C
Customer Reviews for Fountain Mini Storage II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Please do not change anything, it's perfect.
Roberto FThe fuel in the vehicle upon pickup was well below 1/4
Ted NThe guy who works there did everything possible to make sure I didn't leave unhappy! I was having issue with U-Haul sending me from place to place looking for a trailer, he stopped me from getting mad by FIXING the problem!
Eddie JCab and cargo box interior were dirty. Body-numbing vibration while driving.
Donald CVery friendly and helpful
Michael BWes was so helpful when we were picking up our equipment!
Devin AKeep up the good work!!
Jeff GNuttin
Roger TThe wrong key was left in the uhaul. Had to call emergency number since this was an unmanned site. Owner came in and finally found correct key. I am highly irritated that I had to wait almost 2 hours while paying someone on standby to help me move. Also got home late because of this.
Robert JDid after-hour drop off and fairly easy. The fact it costs an additional $20 for A WORKER to inspect the truck the next day is hilarious because I mean what to they get paid for if they're working at a Uhaul place. Interesting how the nickel and dining works.
James BNice customer service.
JEROME RNot the fault of the manager at this location but it was a stressful experience because the ball was dropped on my reservation at the Airport Thruway location.
Anthony EVery helpful in the trailer return with backing up my car and unhooking trailer
Richard BHours of operations on the door 8am, but dark and locked at 8am, 8:15, 8:30, 8:45, so finally used the phone to finish drop-off of equipment. Enjoyed reading the reviews, especially the one about the blood splattered truck delaying the rental as they had to wait for the previous renter to come clean it up... Customer service???
KENNETH WYou guys charged me an extra day and need to correct it or I'll never use uhaul again.
Reece AThis is the best UHaul loacation I've ever used. Perfect service in every way.
ERNEST KPick up was fine but gave me an invalid drop off spot
Saul VGreat service
Macario PExcellent service à la clientèle
Geneva JWe ordered an appliance dolly and it was not in the truck. We waited over two hours for the truck and trailer we reserved the we pre registered for.
Andrew MArea leader Troy was rude and not helpful. Due to system errors and not knowing, it took almost an hour to just complete order for a tow dolly. Even did pre-check out steps prior to arriving on phone. This location is horrible.
Justin RRented from other Columbus locations without issues or waits. Very disappointed in this location. Arrived on time to pick up truck was told by Wes "looks like someone was slaughtered in the back of the truck, (person who rented before us) is on the way to clean truck" , truck bed appeared to have "blood" splattered in large area and running down side of bed of truck. Cab of truck was clean. Waited an 1 1/2 hours for prior renter to "clean truck", was told it was "fake blood". This made us 1 1/2 hours later beginning to move items in the rain. Disappointed in this location will not be renting from this location in the future. No information as to renting from another location was provided, was told would be given discount due to wait times and "fake blood" issue. No discount provided. Needed this size truck for move that day so we felt like we had no other options.
George TExcellant Service I would recommend
DAVID DWhen I showed up for pickup the attendant was not there. There was a sign on the door stating that they would be back in 20 minuets. An hour later, I was still outside in the 95 degree heat waiting. It was not until another business owner noticed me and called the U-Haul attendant that the person came back....after another 30 minutes. If I could give no stars I would.
Craig HWes was great to work with very courteous, friendly, and professional.
Martelle CExcellent customer service.
jerome rVery unhappy.
SHAWN BI asked if we needed to do a walk around and was told that "I do walk arounds when trucks come in, so no." So when I opened the truck and started packing, I found dirty used bandaids, a dirty Q-tip, the far back area of the truck was full of black dirt. The cab had cigarettes and broken glass in the floor under the seats.
holly mExcellent service
Amanda ONone Great place. Very helpful.
Daniel AWes was great!!
Tiawuan GNot one thing. The equipment and staff were exemplary!!
Wes GWorst experience in 20 years of using Uhaul. I will not use Uhaul again. Waited 50 min to rent a 5x8 trailer. Rep misrepresented my reservation details. Rep did not check trailer back in for 4 hrs resulting in an overdue notice from Uhaul. Rep refused to provide printed reeipt and did not email receipt until I called to complain 4 hours later. He was too busy talking and smoking outside with adjacent business employees.
Bradley VGreat experience.
carol yVery helpful staff who made the final step of the process easy.
TUCKER BThe trailer, at times, would sway badly.
David COnly problem I had is Uhaul's chain S hooks will not fit Chevrolet 2015 Silverado stock trailer hitch. The opening in the s hook is too small to fit the chain attach locations on the hitch.
eric sBetter signage to indicate name of facility.
Willie MWas directed to this one by another UHaul place that had too many trailers at their business. No one was there and it took almost 2 weeks before I was notified that my trailer had been returned. Received a call from UHaul because the business didn't pull it in.
Christopher IThe office just needs more help. It was only one guy and trying to do 100 things at a time
camarie bYellow marker not good. Point out important information.
BARBARA HWes was very helpful. All in all, a very stress-free rental.
Muriel LMy original pick-up location was in North Columbus, and it got moved to this one the weekend before. Only frustrating because I had purposefully made it at the other location because it was convenient for me. On the morning of the pick-up...I went to 3 different places...and was pointed elsewhere. When I finally arrived at the location, the clerk was nice enough, but there was a problem with the computer, he had to call two people to get it working again while I waited. Other than that, the drive and the truck was fine.
SAMUEL E