Le client n'a pas laissé de commentaire.
Marcus Patterson
Customer Reviews for Frisco Auto Exchange
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Worst and arrogant behavior of front desk person . I never go to that place and rent the vehicle . I give 0 rating to his attitude , racism , and declined to rent the vehicle initially though he has so many vehicles there to rent
Padma naidu DiyyalaOutstanding customer service Keep up the outstanding work!!!!!
John turnerEasy process. Friendly and helpful employee.
Jaime Halcovichfriendly and efficient staffs
Joseph HungCharge based off of miles after base fee. It advantages others. Be more customer engaged. Only way I would use again.
Alex Quinonezvery kind and nice
Hyunah OhEmployee was very rude.
ERIC BAUGHCustomer service was excellent and friendly! I would absolutely go back to this location if I ever need UHaul again!
Lewis KingThe truck had a miss and drove kind of rough and we had issues with the lights when we drove it at night. It needs to be serviced before being rented again for safety reasons. Thank you for allowing me to take this survey.
beverly fosterMy 8 am rental was blocked and we couldn't get the truck. Location didn't open until 10am and customer service - scheduling unit couldn't help until 930a. While they were switching the rental 2 teenage workers arrived and didn't not greet us or offer to assist us. Better to spend your money at a location who wants it.
Louis FullerNot for sure at the moment.
Donald BlackmonGreat job! i couldn't back my trailer so they did it for me.
Kayla ClarkAll was good, but the older guy with the curly black hair needs an attitude adjustment or maybe more
Brandon SimmonsPave the drive way. It was raining and the lot is all dirt/mud
Kathryn RomanoGreat Customer Service
Erica AshleyI noticed that they were careful enough not to damage the appliances. Flexible even in the tight schedule.
Muralitharan SubramanianIt was a mud pit. Putting down some d1 or gravel would be an enhancement.
Al BoleaIn and out fast
Curtis WilkinsonMuddy/gravel lot isn't great :-)
Kenneth WagersGreat Customer Service. Great experience. Very helpful
James DraperLove the service at this location.
Georgette BrewerFriendly professional and close by. Would definitely recommend this place in frisco.
Brandon DurandProfesional
Cornelut RusThe owner was there and annoyed with an employee over a "key" situation. He was very short and not personable at all. The employee who hooked up the trailer didn't look over the trailer(check lights or for damages) prior to just sending me in my way. I rent trailers multiple times a month and will not be using this location again.
Justin GoldmanBoth the owner and the service rep who helped me were personable and helpful
Mishell SeyfetdinovBill was very friendly. Will definitely rent from again.
Claudia SalgadoExcelente
Richard GarciaProfesional
Cornelut RusPolite and quick service.
Charlene SpenceReceived it great and outstanding customer service.
drevelyn minorGreat Staff. enjoyed the rent.
Michael BurkThe staff was professional and courteous.
Stephen HeusingerPut gravel or other surface material across entire lot. Mud and dirt are a problem when the area is even slightly wet. But otherwise great location with great staff.
David Crowvehicle not in good condition.
Santhosh Kumar NuneI’m it was a raining time so mud was in truck here and there but wasn’t a mess.
joyce McLaughlinThe trailer was extremely dirty on the outside. Other then that, everything was great.
George BeckReduce the price 😊
Sali HassanOvercharged given a truck that only had 32 miles until empty like no does that horrible experience
rushard brownSatisfied
Pacifique UsabayezuI just need for someone from your end to confirm that my blankets reservation is closed out. Although I returned the 24 blankets with the truck last night, which are captured in the required photographs, I was not able to close them out online through your U-Haul ap, because they were rented under a separate contract number. The blankets are under contract number 25456583. The truck was reserved under contract number 25379440. Can you please help me out? Thank you! Joe M Sifuentez 915-224-8603
Joe SifuentezThanks
Farshid RohaniApp checkout and checkin was not so easy. Finding keys was difficult. Truck is too old .
Nitesh ManandharI didn’t get a final receipt
Robert ToombsThe young lady at the front desk was great and the young man in the yard was great as well! Both answered all my questions and the transaction was super quick.
Ronald ChenaultWe rented this truck to take a lot of wedding items to our sons wedding and the helpers accidentally put some boxes of large games and signs, not knowing we weren't keeping the truck to take things back. When I called the next morning, they said that they had thrown away the items. I wished that they could have at least called me to ask about these things before they went and threw them away. I know that is going the extra step but it would have been nice since I went back up there on Monday to get my lock and the bag to another game. That would have been perfect if they had notified me.
Amy HernandezI was charged twice on invoice and charged a different amount on my credit card. Sent message to the email in regards to this and haven't heard a peep !!
DAVID SCHUETTNothing the service was courteous & quick👏🏼👏🏼👏🏼
Susan PaulWorker was a great listener and very courteous.
alfredo beltranNo issues whatsoever. I will use this service again.
Angie ClayNothing to improve, would use this facility again
Chris SchellI left wallet in the truck and was able to retrieve it early the next day 😆
Theresa WilliamsThe young man at the counter said the vehicle had 1/2 a tank of gas, when in fact it was almost on E (38 miles to Empty). Other than that, it was a good experience. Very nice and polite.
Cecilia YbarraMr. Bill was very helpfull!
Chad YoungThe owner and his employee were absolutely wonderful to work with and made everything simple and easy. They called us in advance to confirm the details and offered help in any way they could. It's hands down the best experience we have ever had renting a U-Haul truck.
Justin Jones