Customer Reviews for Frost Event Center
(U-Haul Neighborhood Dealer)

202 évaluations

302 Broadway St   Waterloo, IA 50703

(319) 595-2000

Heures d’ouverture

  • Mon-Sat: 11 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(319) 595-2000

302 Broadway St
Waterloo, IA 50703

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 11 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Weekley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Galloway 
Évaluation :
1

This location was awful. They didn't plow or shovel, so we kept getting stuck. We had to shovel for two hours, and all we had to do it with was an ice scraper. We asked for a partial refund. A few pieces of trash in the truck too

William Kirchmann 
Évaluation :
5

dropped off truck here after hours. a little tough to find a place to put the truck but other than that no complaints!

Chloe Nelson 
Évaluation :
1

The 24 hour pickup took almost 30 minutes, cutting into our reservation time. I rented a dolly and there was no dolly. We had to find another location to pick up a dolly from, which cut into even more time. Same thing with the 24/7 return. My husband was an authorized driver, after more time waiting for a rep to call us for verification. It took forever. There should be extra time given for the amount of time it took to even get the truck.

SARAH BROWN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROD ELSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Osman Murillo 
Évaluation :
1

No one there. Returned on time. Got phonecard stating they were not returned. Keys were left In a drop box. Very sketchy location. Will not use this location again in waterloo.

Victoria Elwood 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victoria Elwood 
Évaluation :
1

This place was the worst place I've ever been to. The guy was drunk and rude that we returned the truck to. There was grass from my feet on the driver side floor and he told me I was a dirty person for not cleaning it out before returning it. Please have someone call me about my issues there are more

Jaimie Stokes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA Stewart 
Évaluation :
5

Customer service was excellent, I didn't have a long wait time and truck was ready to go when I arrived. Will definitely use this location again.

LaTanya Graves 
Évaluation :
1

Rude. Very unprofessional. Accused me of putting lock on trailer when the lock came with the rental. Threaten to charge extra for the delay.

Patrick Roe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deshaun White 
Évaluation :
5

This location is great but his manager is Superb! It is great to find warm human hospitality on big business companies as U-haul. My experience was fantastic. All the process runs smoothly the manager of this facility was very helpful and very kind to me and my family. 2 thumps up. To the manager of this facility: Keep doing what you doing because you are doing it right.

Julio David 
Évaluation :
5

Putting jacks on trailer

Marvin Jenkins 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan mcnelly 
Évaluation :
2

The location is not acutally called FROST EVENT CENTER, it is simply located NEAR the Frost Event Cetner. This is highly confiusing, especially since teh site was not staffed during the drop-off hours. Mileage allowance for the assigned pickup location, my home address provided at the time of reservation, and the eventual drop off location assigned (nearest location to my destination) was not sufficient to achieve the travel, even with most direct route.

chris heidelbauer 
Évaluation :
5

the self check in did not work so I had to call for someone to come in but he came super quick, within 5 minutes at 6 am. I would recommend to anyone, he was so nice and helpful

Grace Okonoboh 
Évaluation :
5

Have help on site for faster and scheduled time.

Leana Mitchell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY BROWN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey Stoddard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA PERNELL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pam Durst 
Évaluation :
2

Owner of the facility needs to remodel the place, install exterior lighting ad cameras for security since he is never there. I am still not happy with you charging me $1,19 per mile which seriously causes financial issues for me.

LYNN WILLIAMS 
Évaluation :
2

was nobody around for any kind of assistance. might as well have been parking the trucks in a walmart or a mall parking lot.

Richard Brdicko 
Évaluation :
5

Respectful and friendly.

Roger Lopez 
Évaluation :
4

only two minor things I noticed 1 shocks need adjusted 2 did not want to shift out of first gear very easily in town

LYNN WILLIAMS 
Évaluation :
1

The truck was in Terrible shape. The rear view mirrors wont stay in place making it unsafe to drive. The wheels were severely misaligned, I had to drive with the steering wheel tilted 90 degrees to the left to make it go almost straight. The place for the pickup was shady with abandoned cars around, it didn't feel safe. Overall my worst experience with a moving truck.

Ramon Luis Catala Morales 
Évaluation :
2

I filled up with 2,5 gallons of gas right before I dropped it off and they charged me for gas anyway. Can't get ahold of anyone to get refunded my 8-10 dollars

Ryan Meyers 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Al Roder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Rottinghaus 
Évaluation :
3

Rien

mike robertson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven Fredrick 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike McKinney 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick Treib 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leana Mitchell 
Évaluation :
5

The location went above and beyond to open early for the pickup so I could get loaded and OUT of town and out of state.

Robert Vandenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlett Johnson 
Évaluation :
1

No dolly that I ordered & have told you about 3 times & you still charged me for the dolly! I'm only giving a poor rating for this reason. Fix the issue

Casey Wente 
Évaluation :
3

This place looked sketchy. Being a single woman it was kind of creepy waiting there fory ride to show up after 530pm.

Teresa Carey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shantel Robinson 
Évaluation :
1

The man who runs this place is rude and unresponsive. I would not rent here again.

Kathryn Pfiffner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene Diaz 
Évaluation :
3

Truck was clean and in good shape. Local manager was a little difficult to contact to verify information.

Mike Schipper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lil Nedlic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Cannon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette Willert 
Évaluation :
3

The owner was very helpful and kind.

Shawn Desrosier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Brodhead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Moreno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Eckert 
Évaluation :
1

At pick up time, we had trouble getting the proprietor to answer his home and his voice mailbox was full. After an extended period of time, we just took the trailer. U-haul never apologized and blamed us.

Becky Hyamrol 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Allwood 
Évaluation :
5

Prompt professional service. I am thankful and pleased to do business with the knowledgeable staff at this location.

SHARON LAMOTTE 
Évaluation :
1

This location did not have pads or boxes as I requested. The place had sewer odor inside the building, making it impossible to even go into the facility. I was told to be there at 9 am. No one was onsite. Someone finally arrived after 10 am and told me I had to go to the University U-haul to get pads and blankets. I originally reserved my vehicle at the University location, but U-haul changed it. I wasted hours to try and get everything done. Rented from U-haul many times, but will consider other options in the future.

shawn bockes 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald Dzaboff 
Évaluation :
1

The owner of this U-Haul outlet was rude and disrespectful. He refused to let me return the vehicle myself online. He refused to let me take a picture of the gas and odometer reading. I will NEVER rent from then again

Diane Bailey 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JamesC Schaefer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Westerman 
Évaluation :
3

Lots of confusion about reservations. Owner/operator spent a lot of time chatty with each customer

Daniel Black 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Yahya Altalib 
Évaluation :
5

William was so nice to work with. He had the trailer up front ready for us and hooked it up for us! He had a friendly smile, was courteous and so nice. He was busy when we returned it the next day, but took the time to make sure everything went well for us! Would recommend his shop to others!

Claudia Boss 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Frame 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Speed 
Évaluation :
1

We had dropped off the U-Haul with the dolly in the cabin part of the truck so would not get stolen or damaged we had called up there many times cuz we had left a pillow inside the U-Haul but the guy mentioned he would call us back as soon as he got in there to let us know that he was there but he never did call the U-Haul itself was completely cleaned cabin and the back but we are still being charged for a cleanup of the U-Haul we took pictures of the cabin and the back part of the truck showing that it was completely cleaned why did we get charged a cleanup fee. Also when we got the truck it was on half a tank of gas U-Haul is now saying that it was just above half a tank of gas which is false.

Jacob Swolley 
Évaluation :
3

No one there during normal business hours

Ate Solomon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Cunningham 
Évaluation :
2

The building is shoddy.

Summer Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonya HolmesTucker 
Évaluation :
5

Spent an hour visiting with a very interesting local. Great people.

Joseph Bolgiano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Elder 
Évaluation :
5

Very helpful and great service!

Bruce Carmichael 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla Engstrom 
Évaluation :
1

Le client n'a pas laissé de commentaire.

mercedes angel 
Évaluation :
5

Mr Frost was excellent and always very courteous and helpful I would recommend him to anyone thank you Mary schwantes

Mary Schwantes 
Évaluation :
5

Great service

Vickie Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Paca 
Évaluation :
4

This gentleman was very attentive and enjoying

Gerald Mendoza 
Évaluation :
5

I had an excellent rental experience. The local manager helped me with the 24/7 system, which I found a little cumbersome. I downloaded the UHaul app which seemed to be better.

Ralph Clements 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody Cook 
Évaluation :
5

The owner was fast, friendly, and accommodating, pleasure to work with.

Nicholas Elliott 
Évaluation :
5

Super nice and friendly. Will definitely rent from this location again.

Denise Holladay 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joe Strohm 
Évaluation :
5

Excellent customer service.

Ted Smith 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John enloe 
Évaluation :
5

No improvements needed. Very pleasant experience!

Adrienne Allessi 
Évaluation :
2

Le client n'a pas laissé de commentaire.

keisha Priebe 
Évaluation :
2

I wanted to do the pick-up in person during the listed store hours, but I was called by Uhaul and told I needed to do a mobile pick-up because the person will not be at the store. Then none of the extra stuff I ordered (dollies and blankets) were in the truck. And it was only half full of gas.

Jeffery Baker 
Évaluation :
5

I returned the truck by using my cell phone. I followed all of the instructions, took all of the requested photos, but did not get any type of confirmation that my return was acknowledged by Uhaul.

James Wheelan 
Évaluation :
3

It would be helpful to have someone actually there.

James McNeal 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon Grinell 
Évaluation :
5

Excellent service à la clientèle

Melissa Foster 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN WUERTZ 
Évaluation :
5

Very personable and easy to work with. Our original pick up location got changed and when we showed up at our scheduled time we had to call a number posted on the door. The very nice gentleman said he didn't open for another hour but would be right there. He was there in less than 10 minutes.

Christopher Richardson 
Évaluation :
1

Get a employee who wants to work and who doesn’t come to work drunk and who isn’t rude to customers

CARLOS SMITH 
Évaluation :
2

Office was very run down and tore up. No staff on sight unless called number on the door. Truck wasn't clean, was told it was to cold out so he haddent been cleaning the trucks.

DARREN RANC 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard Brewer 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page