The sign in process of uploading the driver license was a bit difficult
Janet Myers
Customer Reviews for Games N Things
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It took almost two hours to finally get the truck that we had reserved. It put us behind significantly and my husband was late to an interview where we were moving because of the delay. Although the man was very nice and kind, it should not take that long to rent a vehicle due to the system. The return was just as bad of an experience. I will not be using U-HAUL ever again. We used Penske for round 2 of movement and it was a wonderful experience!! Your company never apologized or provided any kind of discount due to the issues.
jennifer doshierWell I didn't get the dollies I requested nor did I get the blankets. I am very unpleased with that aspect. But it was easy to do online just wish I could have got a discounted rate since all the equipment wasn't there and I had to go buy those items instead of renting since I really don't need them.
Lindsay CohuThe games and things location was great. But before I finally got to grab that truck, the one I was supposed to get I couldn't get in with the app. And the call center took forever to answer only to put me back in the que. I had three guys I was paying by the hour that had to wait for me to finally get connected to someone that knew what she was doing and moved my reservation to Games N Things. I had originally reserved the truck at a location that was able to check me out in person. U-Haul moved that reservation to a location that was not manned.
Marsha RhineThe cat was a wonderful co-manager!
Richmond AdamsNot charge the customers card twice. Got charge when I dropped the van off and again the next day. Still waiting on the second charge to drop off
Lissa TeagueWhen changing the pickup/drop off point, adding an adequate amount of mileage might be helpful. Driving through the middle of nowhere, one night actually have to hit ah town in order to eat somewhere. Once again, I'M DISABLED AND CAN'T WALK.
Mark EsslingerNobody was available when I opened the door and called out, so I just dropped the key in the drop box.
ROBERT JONESRay had outstanding customer service. Very polite and helpful.
Pat JenningsOffice smelled of smoke. Employee had difficulty with getting the correct trailer in the computer. Office was very dirty. He complained about robocalls to the office.
Jason UmmelThe service person was super nice and professional at the Neosho location. Pleasure doing business with you all. Thanks Ed
EDWARD LILEYMr. Stussy is always a pleasure to speak with.
EDWIN THORNTONNot much the only problem I had was with the app on my phone The owner was very helpful and got us on the rode in no time at all
Sheila MacyI gotta call the next morning when the truck was due back. I told him the truck was on the lot. He was telling me it was not. I felt like he was accusing me of stealing the truck. It had been on the lot since nine o'clock the night before. It was returned early. We were not told where to put the key, so my son put it in one of the slots. No I would not recommend. I have always rented uhaul when I needed a truck.
Cara MagruderNo problems. Check in was quick and the equipment was in good working order.
Jason SchandaI've used this location 3 times over the years, great customer service and well maintained equipment.
Kyle BrouilletteOrdered a appliance dolly and was confirmed only to be disappointed that one was not available over the two day period, went to Home Depot they had ine
Jeffrey MeierThanks for making this an easy move
Randy JohnsonIt was kind of a slow process since we had to go through all the computers and my phone,take pictures of my ID front and back, it was kind of a hassle so you need to simplify that.
Lanny HightThe gantleman I worked with was very nice and friendly and helpful, but the store itself is not a pleasant place.
Suzan KllingerFirst, my name is wrong! It is JAMES RIDENOUR, I handed my driver's license to him to enter it! I handed him a credit card with that name on it! So my receipt has the wrong name!! I cannot get reimbursed for my expense with the wrong name on it!
JIm jonesWay too pricey and I will never use uhaul again.
Kenneth GatesVery nice and
Jerry MorganGentlemen (Ray) was very helpful. Made sure I felt comfortable with the truck. Answered any questions in a professional manner. Je les recommande fortement.
Donald BrandtRay and Son were great
KEITH JEFFRIESI reserved the trailer online and did the online check in before picking up the trailer. The online check in included asking whether I wanted any extras or insurance, I declined all questions regarding extras and insurance. When I picked up the trailer, I indicated I had checked in online, I was never ask or offered any changes to my responses to online check in. The person handed the cover envelope with the charge sheet, which I failed to review because I had already completed the online check in and received the balance. When I got to my destination I took out the charge sheet and discovered Safe way and towing had been added to my or for additional $30 charge. I was not happy, my bad for not review the charge sheet before leaving the pick up location. Be forewarned if you complete the online check in.
DAVID RIDERVery friendly and.helpful
Linda WillardI was quoted a price on the phone by the owner Ray, and he hadn't put anything in the computer, so, when I got there a woman redid everything and charged me over $150 more. Then I was going to pay for a Car Trailer to tow my car and it was $79. so I tried to keep my payment lower, so she said it would be cheaper to rent a Car Dolly, so I did and it ended up being $69. The Tow Dolly was bent and we took pictures of it. There was a tire on the truck with a large bubble on it ( witch we could have been killed if it blew out) and he took pictures of it. The original Tow Dolly that I rented, when hooked up on the truck, the lights didn't work so Ray said it had to be sent to Springfield. So he hooked the bent one up. The guy moving me said going down the road made my car go sideways to the left, which was dangerous. The girl that redid the contract looked at my driver's license and typed my whole name and last name wrong and my address!! She also put down that I rented 2 Tow Dollys. I felt she cheated me on the price of the Tow Dolly at $69. so I should have just kept the Car Trailer at $79. I had to put a $100. deposit on everything and the woman said that I would get my deposit back when I take the truck back....WRONG...After they took out the milage and the gas tank was minus a gallon of gas (it wasn't quite a half of tank), then they have to mail me what's left of my deposit. I should get a check in 7 to 10 days!!!
Annetta ByrdExelent service. Very genuine people. Very rare this day and age.
Jason HinesAttendant was very helpful.
Mark ThompsonTruck was gross inside. Also charged for another rental day when I dropped it off 2 hours before my time I requested for.
Makayla O'HareRay was very helpful and friendly.
Terry PattersonThis location is run by an older gentleman and it's not stocked with anything but trucks n trailers. Be prepared to hook it up yourself too
Charles HaydenLike dealing with a neighbor. One who wants you to go and return safely. *smile*
Robert SpellmannThe self pick up process was a pain and silly to do at the time of pickup. Other than the vehicle pictures, the rest of the process can be done in advance.
Kelly BrysonWhen we went to pick up it smelt like cat pee in the shop really bad. It's really cluttered as well but the guy is super helpful and nice. When we returned it didn't smell like cat pee but the initial walk in wasn't expecting it.
mARCY COLEBarley had gas when I picked it up, I put gas in and didn't even get the discount. The vehicle was absolutely disgusting and so dirty. I deep cleaned it from top to bottom and didn't even get a single thank you. This was awful
Kailey RubioThe man we rented the uhaul from was very friendly and and helpful. No complaints about the service or the cleanliness of the truck, but the fees are, in my opinion, astronomical and the advertised prices are misleading. We rented a truck and it cost us over $200 in fees, plus fuel. We had the truck less than 6 hours.
MELISSA MANSFIELDThe gentleman who runs Games N Things was super!! Very personable and helpful! We will most definitely be doing any and all future U-Haul rentals Thur him!!
Ashli HelmuthProvide this location with more cursory equipment. Best location in town.
Scott MansfieldCheck trailer tires. 3 out of 4 were bald and I had a blow out.
tyler schmidtI did notice the truck needed a tune up or the transmission checked. It kind of did a bounce or jerking motion when first started unless it was in neutral. But once it was moving it ran smooth. Otherwise the experience was terrific.
Jodi BobbettProfessionnel
Clay MooreVery nice people and they were helpful and I will be going back to them
sTEVEN kEESAMANI was charged a cleaning fee of $25 even though the truck was cleaned.
CYNTHIA SUTHERLANDGreat place to work with
Paul HiltonRay was friendly and helpful.
DON EGGLEYThe district representative saved me by finding a location that had what I needed and talked the representative at the location to stay a few minutes later because the trailer at the first two locations would not work for me. Thanks again
Joey Ketchersid