Great experience. No need to improve!!!
Richard G
Customer Reviews for Genes Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It's A Awesome place and you can shop when your picking up or dropping off your equipment
Eugene OBest place hands down for uhaul, I've been to several and none compare to here
Brandon NCheck the batteries before sending out a truck . Make sure the light for the back of the truck is not turned on so that it stays on continually
Lesley GThe issues were not with the dealer. I was given a ver old and outdated truck (due to the uhaul regional coordinator). The truck was out of alignment and had no features such as cruise control. This made the drive very unbearable.
Tommy KGene is a great guy and very helpful. He met me in the parking lot and took possession of the truck. He handled everything for me! It was a great experience.
James BNo suggestions for improvement. Gene is the most wonderful personable customer service and representative for U-Haul. He walked us through every step of the way, and made things easy.
JAMES TNothing to improve on, the equipment was top notch and we had no mechanical issues. I dropped the equipment off at the return location after hours and checked it in online, unless I hear something different I believe it all went well. Another great Uhaul experience
DAVID SGene was very helpful when I did not have enough cell service to complete the drop off online. A+ for service.
David Dnothing
JAMES Feverything worked for me.
Dennis RNo one was there to check me in, the owner was in PA. Besides that they charged me for e,tra miles without my permission, and the uhal was left with a 1/4 tank more of fuel than required, and was delivered back 2 days early. Why couldn't the price be exchanged??
Kathy JGene was hreat, but I had to drive over an hour to get to him. I will go with a different company if I have to drive that far again to pick up a U Haul.
Andy MOne of the ratchets was rusty and challenging to work
Michael DExtremely polite and courteous!
RANDALL CI'd requested to pick up the trailer in Kirksville, MO but was contacted by the representative in Memphis, MO the day prior to pickup. This was considerably farther to go to obtain the trailer. While I realize this sort of thing happens based on the location of desired equipment, I'd appreciate notification by U-haul directly once the change in location was determined.
Mary SI would absolutely recommend it as Eugene went above and beyond the call of duty to accommodate what was a corporate nightmare
Lindsey SGene was great to work with from start to finish. He was very professional and accommodating. Thanks, Gene, for making it stress and hassle free!
Jared KWas very nice to deal with. You guys at uhaul have a good thing going. Keep up the good work, And Have A Blessed Day.
Eugene OBe in contact long before two days for location of pick up. Poeople plan farther ahead than you do. Cost is a factor and intended location for pick and deliver MATTERS! The consumer ends up paying you fuel cost for the extra miles than expected to pay. That's wrong for the consumer to pay for that.
Tron Knot a thing you have it
Weldon LGene is a great guy and was pleasant to deal with. The equipment worked well.
Philip MI was well pleased with the service, and have no suggestions for improvement!
Connie CThe Center Was wonderful. The issue was the equipment requested was not available as the Website had stated it was. We were down sized and the smaller unit did not meet our timeline. We probably would have changed dates if we had known that when we were working with the website.
Derek DTrailer was very torn up and dirty
Philip MThe manager was in a hurry. We found out later that he did not check the lights..only the signals so we drove 50+ miles with emergency flashers on...I think an adjustment of fees is warranted
CAROL BIts not the pick up spots its having trucks where they are supposed to be. 3Weeks should be plenty of lead time.
DANIEL F