All the employees were helpful, knowledgeable, and kind. Keep up the good work!!!
Abel Pirozko
Customer Reviews for Globe Oil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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all went smoothly.
Flavio BernyPoor customer service Extra charges Wait one hour to obtain the truck
MARISELA PEREZI have been renting U-Haul for 4+ Years, this location was most uncooperative. I will not go there and / or recommend anyone to go there either.
NILESH BHARADWAJSome are nice some not
Danny AguilarStaff extremely helpful and friendly.
K TimThank you so much!
Robert BryantCking in bad, cking out bad. Unit dirty in and out
Danny AguilarNothing for me. I was very much satisfied with the experience.
Donald StephensWe were satisfied. Thank you.
Marlo FlemingThe attendents were nice. I was docked a fee for cleaning inside the car, but I was never asked to take pictures of inside the cabin and I never put dirt into the car. Very disappointed. Also, very unhappy with the process, and my automatic credit for not having my car ready was not automatically applied and I had to call back to get it.
Chris LeeGreat services
cesar reyesThe gas gauge was very slow so I think they recorded it lower than the actual level. But the return process was very easy.
Kathryn ElliottThere were 2 gentlemen that were working that Sunday morning and I'm just sorry I never got their names. I was just in a rush to get in & out, but they both did an amazing job. I would definitely recommend a friend here.
Nikko AVILEZGreat customer service very friendly. Quick rental and return was fast as well.
Esther MercadoThey charged me additional gas, when it was returned with the same amount as when it waw picked up
Lingjia jiangWhile the representatives at the Uhaul at Globe Oil in Pomona were very professional and helpful, my overall experience with U-Haul at 8866 Utica Avenue in Rancho Cucamonga was horrible. It took a visit to three U-Haul offices for me to secure a truck for a reservation I made almost 2 weeks earlier. Even the $50 discount promised to me was not kept. I wish I had another alternative than using U-Haul.
Christopher IkeanyiGood service just forgot the blankets no biggie tho
Candace CastanedaIt took over 1,5 hours to check us in. Better training.
Carrie O'ConnorVery good service here. Very helpful staff and promptness was excellent
Edward RedCharged too much.
Akachukwu NwabuezeFully satisfied. No need to improve.
Don StephensGreat customer service. Thank you very much.
Ginna EscobarMaria was always a pleasure to work with.
ANDREW LEEGet people who know what they are doing or Train them properly. Did not explain you have to respond to text messages. Then was being charged for more miles then I used. Took pictures which proved what I really drove.
Rosemary MirandaI thought the price for my rental was very affordable. The truck was easy to load and the ramp was very convenient.
Robert MarquezI waited in line for 30 minutes to pick up and 20 minutes to return. The times were off, and I feel that I was cheated one day. I will never use this location again.
Jacqueline RangelNot happy with the fact that I returned the truck on the same day, but was charged a second day. I had the truck for less than 12 hours. Not just the daily rate was doubled, but everything was doubled. You can keep the second day money over a "technicality", but I will do business elsewhere with a competitor next time. Been doing business with U-Haul for decades, but not anymore.
Paul HayesAwesome customer service
Silverio MurilloYou guys over charge me and now I have to wait for my refund
corey sinkfieldU HAUL. is the best way to move anywhere make easier your move with U HAUL
seema ahnedAwesome customer service
Silverio MurilloS.O.
Silverio MurilloNothing it was well worth it thank you
linda bowmanThe reservation was a mess from the start. I needed a 6 am pick up time. Was told to go to the globe oil location. The woman on duty told me they open at 7. She reluctantly helped me at 6:40. The first truck had a problem with the back door- we couldn't get it to close. So we had to use another truck. That truck was still dirty but I had to take it anyways. I was supposed to be at my location for moving by 8am. Because of the delay, I didn't get there until 8:40. But I still had to pay the movers who were waiting for me at the site. It was a terrible experience.
Lianne DePinoNo improvement needed. Your two employees that was there on New Years eve. Starkisha was amazing and so helpful. It was like talking to family. If these two employees are there in the next couple days I would like to say hello. Great people!!!. You should be happy that you have them in your employment.
Deanne RodriguezGas station manager Adriana has a nasty attitude and messed up my order, she has no knowledge on how to rent the vehicles/equipment, another employee had to redo my order after wards.
WILLIAM MARTINEZThe front clerks were beyond helpful!
Daniel Constancioexcellent service. Friendly staff
synthia tjioeCustomer service wS excellent!!
Julianna QuinonesS.O.
leticia alanizTha service is excellent, I think you’re need to do the same great job
FRANCISCO BETANCOURTThis was by far the worst experience ever had renting with Uhaul & that is what I will tell all my friends & associates, Yelp & anyone that will listen makes no sense for a highly recommended business to be represented in the fashion I dealt with
Debra GrantExcellent place, fast and excellent people who will serve you I recommend U Haul one hundred percent for every thing
FRANCISCO BETANCOURTHad to re-do my application and vehicle was on 1/2 tank
Jorge GonzalezI was changed location to pickup 3 times and had to drive almost an hour to and back to my home to load and then drive back and waste gas that I should have been comped on. Staff was helpful and friendly but the uhaul system failed me.
Carlos TorresThe gas tank had been drilled through. Filling the tank caused gas to spill all over the floor. It was extremely dangerous. I wasted $50 of gas.
Greg OwenI rented a truck with your company on July 20th (address is 2471 S Towne Av), reservation number is 25468955. When I return the vehicle, The mileage of the vehicle showed a total of 61,9 miles. I also added 40 US dollars of gas on the way. When I returned the vehicle, the fuel level showed that there was still a quarter, but at the time of settlement, it was calculated according to the remaining amount. One-eighth of the fuel volume is settled, resulting in an increase of $97,5 in gas fees and a $30 handling fee to the total cost. I hope your company can verify clearly and give me feedback, thank you!
Zhou ZhongIt would be even better if it could be equipped with a mobile phone stand…
zhou zhongKeep up the good customer service.. I was helped by 4 different customer service reps and 3 was very helpful and for some reason the first one was difficult to help accommodate me.. I can definitely see the difference when someone is helpful and the other is not.
Andrew NegreteGreat customer service!! Well use this service again!
Jim ChenHave been waiting to serve u haul customer. Although I line up and my turn to be served but keep serving next their grocers y clients until all gone then my turn but it turn to the new grocery client if comes
Simon TsuiExcellent customer service, this is favorite location.
Liliana Segundoyour agent was very deceiving I got reserved truck that is $19 per day. when I arrived to pick the truck she told that the previous renter had not turned in the key, Since I needed the truck I got the $29 per day, and she said you have to return by 6:15 I asked why 6:15 she replied that this is reserved for that period. I said I try my best and she never mentioned the penalties. when return truck at later period 6:15 I was charged full day $29. That is you call I guess pandemic period customer service.
Mohammad NosratiPrior to picking up truck at Towne Ave. I was guaranteed a 6:00am pick up using the 24/7 at a closer location to my home 2 1/2 hours later and two more locations I was finally able to get a truck. I would recommend dealing with human and seeing the truck with keys in your hand then using that screwed up 24/7 mobile app crap.
Bob RiddleThe uhaul app did not work well and I had to use a different phone to return.
Seong ParkMy experience was not pleasant I had charges that I did not request so a 45min use of a truck to do 6 miles using a 19,99 dollar truck cost me 65 that is ridiculous I will never recommend
Rose NormanVery, very positive experience!
Pete VignoliThis location was out of the way for us but since we needed a truck we booked it while requesting a drop off at a closer location as I have done many times in the past. When picking up the truck we were told that we needed to drop it off there instead of our desired location and I also got a phone call stating the same. By having to go back to that location, we went over our mileage allotment and were charged not the $.40 per mile on our contract but $1 a mile for the extra miles. We are not happy and will be looking at another company for truck rentals in the future.
Barbara Bernstein