Maybe not location.. sorry, think the electric towers added to our location being found at pick up & drop off? Idk. Added about 40 min extra on each time. Needed to contact customer each time & hold time. Was stressful w deadlines to " easy pick up ".
Christine Helminiak
Customer Reviews for Gokey Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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U-Haul has always been a great help whenever I need to rene a cargo van or pickup for my work ! Never any surprises.
Lawrence BruenPassenger side front light was out. I indicated on the app when returning. Better lit parking lot to return after hours.
GRANT CHAFFEEMerci
Marsha MIHALKOExcellent Customer Service!!
DUANE FRANZI was under the impression the fuel tank would be full. UHaul even charges for returned equipment that does not have a full tank of fuel. My rental was under 1/2 full, but the check-in gradations don't allow me lower than 1/2 unless I go to the next gradation (3/8?)--the fuel needle was between the two, so I stuck with what the agent put on the paperwork. Then I had to guess as to whether I needed to add fuel for a trip from Perrysburg, OH to Brooklyn, OH without knowing the capacity of the fuel tank nor the vehicle's actual mpg for my situation. I ended up turning in the vehicle with something like 7/8 of a tank, which bothers me to this day--the money I thought I'd save by renting from UHaul was offset by the money I left in the gas tank. The vehicle itself was in very good condition.
Douglas KusakFriendly and competent staff
Carl SwansonVery helpful and courteous!
Christopher MillerAlways a pleasurable experience renting from Gokey Rentals.
BRADLEY BERNARDGreat ! Thanks.
Matthew CazelThe vehicle was very old, the steering was very shaky, hard to control, and the ride was very bumpy. The vehicle seemed to need servicing. The headlights were extremely dim, including the high beams, so it was difficult to see at night. The vehicle needs to be retired or repaired to be in good working condition.
JONATHAN NAWROCKII have used this location for years. They are professional and friendly. I have recommended this location many times.
Charles AckermanEverything went great! Staff was friendly and helpful, and the equipment worked perfectly! Merci!
BOB SMITHQuick and easy rental! Would highly recommend and use again in the future.
Dawn WallinA great an fast service! I like services like this!
Hector Hechavarria CubaI don't know what would be an improvement. I have rented many times from Go-Key and it has always been a good experience. The professionalism shows (pleasant and efficient)
Daniel HeathKeep using Gokey, Jeff is so pleasant and always so very helpful, been using him since 2017
CLOYD MCDONALDEverything was top notch! The service was great! Everything was explained well to me and I couldn't have asked for a better experience. Great job! I recommend to anyone needing rental needs.
DAVID LONGThe Gentleman that runs this location is very helpful and clearly very detail oriented. I will only trade at this location
Charles MaxwellIt's a little hard to do the online truck pick up because of the service but other than no complaints. I really appreciate the guy at this location for being understanding and calm after my husband was going off on him when he was correct. That kind of customer service is hard to find. He's great!!!
Jacob LambertThe truck smelled like an ashtray and weed.
Clark AllenNothing I can think of at this time.
Todd LindowGentleman that assisted us was extremely kind and helpful. Merci.
Todd Van ErpI had recommended a location closer to home and had to travel approximately 25 miles out of the way round trip. As a result I paid roughly $25 in just mileage to get the truck
Theresa TorioUpon arrival for a 24/7 drop-off, my cell wasn't able to verify my location. There should be a guest Wifi available for any internet connections.
KENNETH GEORGIAGoKey has been doing this for over 30 years and it shows. Very professional and competent. Would highly recommend.
Francis GedertVery good experience. No items of improvement noted. Merci.
Alan Belcher9 ft van was full of bugs and blower only worked on high! Online checkin took an hour and the return took 30 minutes. Not a happy customer
REBECCA HENDERLYCould not have been easier!
John GemmelGreat Place to rent from. We had multiple customers at the same time and moved through quickly.
LEROY SHOLEYWhen picking up my truck it was super slow and the connection was spotty at the site. Got there 15 mins early and luckily I did because it takes a second for everything to load
Shawn CalabreseDecent place, just a drop off so no thoughts to the positive or negative.
Rodney BogdanskiI did not purchase anything from you all, if I see anything on my credit card I will report your company to the better business bureau. This is a second time that you guys sent me something that I so-called purchase and I did not.
MARK SUTOGentleman that checked me in was extremely friendly…. We don't rent very often at all…. But without a doubt we won't hesitate to use Uhaul if e er needed in the future THANK YOU
Dan RobertsThe only problem I had, the employee gave me the wrong keys for the truck. So the mileage and fuel levels were completely wrong. Made checking in the truck after hours very difficult.
Stephen GioiellaThe person at the office was very efficient and helpful. Excellent truck.
DOUGLAS BUCHANANExcellent service
RANDALL LEIBROCKThe online process for after hours pick up was EXTREMELY difficult. Please consider streamlining it if possible so as to minimize the pain at pick up as well as drop off time !! I had also rented movers through the u-Haul website, please try adding more ethical responsibility on the movers shoulders so that they treat the customer's cargo with responsibility and own up to any damages that are caused by their mistakes. My house was severely damaged by the movers, I filed a complaint but there has been no response till date. If there is any ethical responsibility that you can exert on those guys, kindly do so.
Kshitish ChitnisThe manager is always thorough and helpful. Very professionally operated business.
MICHAEL BOOTH