Customer Reviews for Goldie Locks Self Storage
(U-Haul Neighborhood Dealer)

318 évaluations

359 Lebanon Ave   Colchester, CT 06415

(860) 537-2770

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(860) 537-2770

359 Lebanon Ave
Colchester, CT 06415

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Linda was very help early in the morning

Chris Hancock 
Évaluation :
5

I was given a drop off location of Marvin's Auto in Colchester and when I arrived they came out and told me they didn't have room for the truck so I need to go to Goldie Locks storage. This was extremely inconvenient and poor planning by them or U-Haul. When I dropped off at Goldie Locks the staff had no clue I was coming. Originally he said I can't park there. I explained. Once the gentleman understood my situation he was helpful and did understand. But this was the last thing I was hoping for when I had driven a 26 foot truck across the country. U-Haul should guarantee a spot for drop off where they tell you to do it.

Matt Lamont 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi Pillarella 
Évaluation :
1

Was instructed to drop off vehicle to a certain location and there was one gentleman working there .. who had no clue why I was there and called someone else who said I could leave it. I got no paperwork and he did not come out and look at the truck. I took pictures to make sure there was no issue later and he said it was okay to leave it. I got no follow up email to say it was all set and only this survey .

Marcia cortez 
Évaluation :
3

I just dropped off the truck at night and it was closed.

EDWARD DEMUZZIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie McCarthy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Lima 
Évaluation :
4

The gentleman who helped me out was fantastic. I also like the text messaging ability to check out ahead of time. The difference between 4 stars and 5 stars was the vehicle I had reserved was not available so I had to take a bigger vehicle. I was thankful that I was not charged more, and also thankful I was able to back it into the narrow driveway where I had to pick up the item the truck was rented for.

anthony reihl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYTODD SCHUDER 
Évaluation :
4

A little hard to find.

Rose Barlow 
Évaluation :
5

Employee was very friendly and asked about the rental vehicle, larger box truck. The employee had knowledge of the differences between the years of vehicles.

jeffrey brown 
Évaluation :
5

The online process is very inefficient. My instructions were to show up the day of my appointment and check in on my phone, however once there, I was required to take pictures of my license and offer alternate forms of verification which could and should have been done the day or morning before. These are things, had I known sooner, I could have had ready to go and thus made things go faster and smoother when I arrived to pick up the truck. I was delayed about 25 minutes because of this. This was an issue with the Uhaul site/process however and had nothing to do with Goldi Locks as they were great and very helpful at this location.

Jonathan P Lariv Lariviere 
Évaluation :
3

If the drop off location is changed to 15 miles from the selected drop off then the customer should not be charged those extra miles. We had to pay for extra mileage upon dropping off even though we had no choice in drop off location. The staff was very nice, but its an unfair charge to the customer.

Katie Szymczak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iolanda Bastiani 
Évaluation :
5

Personnel informé

Kevin Belknap 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bunny Garner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Chesnes 
Évaluation :
5

I was running late due to heavy traffic returning the truck. The gentleman in the head office only cared about my safety. He was friendly and polite, and made my UHaul experience worthwhile. I would recommend Goldilocks Self Storage-UHaul to anyone. Everything was excellent and made my rental experience a breeze. Thank you! (No improvement needed!)

MICHAEL OBRIEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine Duncan 
Évaluation :
5

Friendly and helpful

gary bedner 
Évaluation :
5

Very happy with this experience and flexibility of the staff to accommodate our needs.

Jennifer hughes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leilani Kalama 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Dasilva 
Évaluation :
5

Mileage charge was outrageous! Would question the odometer accuracy. Lady in the office was great!

Justin Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEILANI L KALAMA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Fenstermaker 
Évaluation :
5

Easy to deal with and very efficient.

jim pavelka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly Dean 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Hughes 
Évaluation :
5

The rental process was easy and Linda was very friendly and awesome to work with. Very knowledgeable and a great experience renting from Goldie Locks Self Storage. We will definitely be renting from here in the future.

BRIAN O'LEARY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Krajewski 
Évaluation :
5

Excellent customer service and clean vehicle.

Dana Hyatt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George Crowley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie Marrotte 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Kubas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Green 
Évaluation :
4

Make sure the bed of the truck doesnt have broken glass.

Ben Brann 
Évaluation :
4

Truck was clean but the side mirrors were not secured, and would move out of position while driving. Definitely a hazard. Staff was very friendly and helpful throughout. Especially on short notice with small window to complete move.

Wesley Long 
Évaluation :
5

Awesome guys, no complaints.

Tyler Levesque 
Évaluation :
5

All was great no problems people were excellent to work with

Robert Tebecio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al Voisine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Chesnes 
Évaluation :
3

did not have enough moving pads for us. truck was a gas hog.

Joseph Holt 
Évaluation :
5

All's good.

Peter Babin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Petrone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Rauccio 
Évaluation :
1

The truck was filthy with drink stain everywhere, very dirty especially during covid times should be sanitized was very disgusting. I wanted a truck with drop off location to the new place which was 12-18 mile cheaper and closer and wasnt able to accommodate me cause they said I would need a different truck when they had like 5. And also very unsafe truck; the driver side door wouldn't close stood open whole ride. I noticed after i packed truck light said door open. Had no other choice but to drive it slowly.

Marisol Perez-Otero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella Bracaglia 
Évaluation :
5

Quick and friendly

CHERYL PUMPHREY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude Foley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Chenail 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Engel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Greer 
Évaluation :
3

The location was fine, the manager was very nice. BUT I had already been to Windsor CT to pick up my original UHaul that did not actually exist. Had to drive over an hour to pick up this one. After I left this location, the U haul fell off my hitch about 5 miles down the road (on a back road with almost no cell service). Luckily a Good Samaritan stopped and reattached. I then stopped at the u haul dealership in Colombia who informed me that they chains were also attached incorrectly.

Jennifer Scanlon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Baier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Passow 
Évaluation :
2

They weren't open when I went to pick up the truck. Had to call and wait for someone to show up. Then they started calling me around 12:30 to find out when I'd be back. Technically had the truck rented until 1:00.

Jeffrey Gran 
Évaluation :
5

Clean windshield (interior). The rental experience was great. The truck was clean, handled well and was mechanically perfect. It drove better than my vehicles. I will recommend to friends. Affordable too!

Lawrence Coppa 
Évaluation :
3

Linda, was extremely friendly, courteous, and knowledgeable. The office was a bit too cluttered.

Beth Bernadel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Fishfuhrmann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Reardon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brendan Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Cassin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor da Silva 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis Fancher 
Évaluation :
4

I would recommend a further inspection on equipment. My appliance dolly was missing a belt on the rollers

Christopher Rarogiewicz 
Évaluation :
3

Operator at station made crack that well they will let anyone rent these things. when I asked if there was anything i needed to know about this truck. also received the vehicle with just over 1/4 tank

Marie Hamburg 
Évaluation :
4

The leocation was 45 min drive from my house and changed at last minute- the facility itself I had no problem with

Thomas Cherry 
Évaluation :
5

The fastest I have ever gotten in and out of a uha rental spot. Very organized and efficient. I would definitely rent from this spot again!!!!

Kathleen Hartwell 
Évaluation :
3

The application process was quick and effortless. The only negative thing I have to say is pay attention to the mileage BEFORE you leave the lot. What was printed on my paper work and what the odometer said were 2 completely different things. I did not pay attention because I was in a rush I got charged for 50+ miles when I only drove 25....I couldn't contest it because I did not notice until the day I returned it.

Justin Larrabee 
Évaluation :
5

Nothing. Goldilocks is great in every way & the truck got great gas mileage. Merci.

DEBORAH CHAMPAGNE 
Évaluation :
5

Very friendly and excellent service.

LAUREN BARIBAULT 
Évaluation :
4

Truck was sound and good running. Had to sweep out the dirt and broken glass out of the back on the 15' truck before loading furniture.

Alan Arsenault 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Peterson 
Évaluation :
5

Excellent help and service

Clifford Thompson 
Évaluation :
5

Very friendly and helpful

John Murray 
Évaluation :
4

Have someone in the office during working hours.

William Lytle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Jutila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan Sutton 
Évaluation :
4

Truck was automatically in TOW mode. That was not discussed, and the truck rode rough. Perhaps a sign or note in the truck to take it off TOW for better handling would be helpful. I am a woman using the truck for purchase pickup,.and I am.not a frequent truck driver.

Mary Ciezynski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsealynn Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Diggs 
Évaluation :
3

Very little indication as to where to leave the truck.

MICHAEL MONTANARI 
Évaluation :
5

All went well with truck and staff who assisted me Thank you

Robert Tebecio 
Évaluation :
4

Have pads available.

William Bruneau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy Guadheni 
Évaluation :
4

Make sure the quotes after honored, as stated. I was overcharged, AND didn't receive my furniture pads. However, Linda was such a beautiful soul.

Jamila K Lee 
Évaluation :
5

The truck was clean to an extent. I think it would benefit customers in this Covid time in life to do more cleaning where the people are and maybe tag the truck somehow that it has been thoroughly cleaned for folks peace of mind. On the tag it could say what was done in the cleaning process.

Colleen Hajdasz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Sexton-Jones 
Évaluation :
3

they should let uhaul know they do not participate in the free month of storage offer!

BROOKE MACRI 
Évaluation :
3

I should not have been charged for 2 days....picked up at 4:30 pm on Saturday. Returned at 5:30 pm on Sunday. Was not told that I would be charged for a second day if I returned it after hours, Was just told to use the drop box if I returned it after hours. Feel free to credit my card or lose a customer. Your choice U-Haul!!! Steve Archibald

Steven Archibald 
Évaluation :
5

You could have swept out the bed of the truck- it had a lot of sand in it.

Maureen Pierson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha Czarnecki 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY DEAN 
Évaluation :
3

Even though I had reserved well in advance and did the check-in . I still waited for well over 20 mins No paperwork had been generated They kept asking me all the same info that was already provided I did not have this problem at Marvin's in Colchester and would have gone back if they had 10 ft. Box trucks.

stephen heckathorn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Pouliot 
Évaluation :
4

The contact-less option was a bit clunky, for instance we were instructed to go to the location first and then send our information for me to be approved. This step could have been done before going to the location so we would not have to wait. The person we dealt with was exceptionally helpful though, which made the experience much better.

Sean Reed 
Évaluation :
4

The lady in charge called me to help make sure I understood where to leave the truck and drop the key. She was very nice and friendly.

Amanda Hopkins 
Non les évaluations ont été soumises pour cet établissement.

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