Hands down the best uhaul experience ever Paul was amazing he helped out so much. When I got there I was paying 109 just to rent the uhaul Paul worked his magic and got that lowered to nearly half of that. I booked online and was being way over charged for what I needed. The old guy did it again thank you Paul for making my experience better.
Abigail I
Customer Reviews for Graham Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Terrific Customer Service
Shon TEverything went very smooth, from my on-line reservations, to pick-up and bringing it back
Alan CQuick, easy, and straight foward. They are great!
Shawn JSuper easy to reserve easy to pick up friendly customer service, and easy to drop off made everything go smoothly
kim sThey do not have the ability to accept 26 foot trucks but uHaul Sent me to this rental place anyway.
Jan GThis time I had to wait for them to bring the truck out. Its usually ready to go. When I have a 4 hour rental, every minute counts
Veronica PUnder staff good customer service tho
Ashley MGreat location, was easy to use. Paul was great.
Calen BNot much. Everything went smoothly.
Mike PPaul is awesome. Very helpful and fun!
Ronald MPaul was super helpful and explained everything very well. This was my first time renting tow equipment and I was very nervous. By the time I left the location iwas very confident. Thank you Paul for everything
Jennifer LNo estoy de acuerdo con el monto q desean cobrar
Hugo OThey were there when I needed a truck! Several other places I tried never even answered their phones. This place is above excellent!!
James OArrived within stated hours of operation to find the place empty. Sign said the attendant went to the bank and would be back by 4:15pm. Attendant finally showed up at 4:35pm. After dropping off the equipment, attendant assured me that he would check the equipment in on the computer and send me an email. Two days later, I drove over to the location and personally spoke with a different attendant who admitted that my rental had finally been checked in that day. What an extreme in experiences from check-out to check-in.
Earl SKeep up the good work!
Kunthy NThe Man is what we call excellent Customer Service Specialist. Words cannot express awesome personality. I wish he can be running seminars for uhaul agents
Solomon OMake sure your equipment is maintained. Staff should not tell clients to repair equipment. When a client is delayed for 48hrs it should be an emergency 48hrs ago. Using clients as part of the solution is not a good business model. Supporting vendors should be courteous and helpful.
Jennifer MPaul is great
Mike OGreat service!
Jimmy BIf I ever need to rent again Graham Express is where I’ll be going.
Sarah JThe "old man" was wonderful!!! I demand he receives a raise if he isn't already at the cap! As long as he's there, I will be returning for all future business, thanks Paul! (Hopefully I remembered the name correctly)
GAVIN FPaul and Nathan were so helpful and nice!
Jordan VVery professional people who went above and beyond and helping me get that van today. I definitely will recommend them to anyone in the future.
PATRICK bAmazing guy and fun to do business with. My husband and I said he is very knowledgeable and informative! Great expierence the best I have ever had from a Uhaul...
Judith GExcellent service à la clientèle. The older gentleman was super attentive and the younger man was super helpful
Dylan TTerrible Experience! Truck broke down on first leg of an in-town move and was stranded on the side of the road for hours. Communication with the store management was non-existent. I had to secure my own replacement from a different store and never received a call from the manager. I called the store to let them know about the break down and they said "what do you want me to do?" when I asked about a refund they said " you have to call U-Haul, we don't control that"
John EThe older gentleman at this location was FANTASTIC! AMAZINGLY HELPFUL
Travis MPaul was outstanding and went above and beyond in customer service!!
trish cNothing. Excellent customer service!
Timothy SEverything was good.
Debi mThe owner was a nice guy!
Visith XAs usual you guys rock !!!!
PETER LGreat employees, friendly, polite and respectful.
velma sExcellent Customer Service with friendly staff. Merci.
Tamara BBoth people I worked with were very attentive, professional, and competent. I really enjoyed renting from this location and would love to do so again.
Jeremiah HMy whole experience was great. The gentleman behind the service counter was exceptionally efficient and friendly. A great associate/staff member. Pleasant experience all around.
JARED KThe older gentleman that helped me was awesome had a good attitude and was very helpful was quick and thorough
Chrishawn GThe service was top notch, fast and extremely friendly. Great conversation during the check in made it fun and quick. Staff are phenomenal.
Todd PPaul was amazing! He explained the process with a sense of humor and a smile the entire time.
Sara HNothing Paul and Cassie were very helpful and friendly
Grady HPaul is the best , you need to get advice and learn about the trucks or tow Dollie’s he will give you all the information
Bonifce WSo nice. I always rent from this location, nice, friendly, clean, and they will go the extra mile for you.
nadine mYoung people learning the fundamentals, outstanding in an out, no reservation. Clean, easy in an out, no hassle just get done, get gone,check I was so fast. Thank You will be back again this is my U-Haul spot.
Domenico sFix the fan on the truck
Jakob CVery nice, professional staff, who made our experience easy and painless! We've rented lots of trucks, and this place beats the others we've used.
Kristin EVery personable and considerate of peoples time. Thank you for helping make our move easier!
Mikeal LJust asked me for the keys. And asked if it had gas and my belongings were out if it. I understand he didn't want me to keep waiting since they were both helping someone at the desk. But would have liked to continue conversation of putting too much fuel in and I didn't use the padding/covers. Can I get a refund then?
Stephenie BEverything went smoothly. Staff was friendly and had great attitudes.
MICHELINO RThe “old guy” was extremely helpful especially after a couple days of moving and we can’t thank him enough.
Scott BAwesome customer service agent when I picked up the brand new cargo van. It only had 1021 miles on it. So that was a surprise. It was very easy to drive and load. The CSR was super helpful when I needed to extend the rental one more day. When I dropped it off the following day the owner was the one who closed my rental out. Very pleasant man and very excited about his new pickup and cargo van. The front was well maintained and parking lot was well managed. Great place for storage and uhaul rentals.. Highly recommend
CHRISTINA CThe manager and the young assistant were so helpful
Eric HAll good
eunice n