actually leave the keys in the pick up box.
Paige T.
Customer Reviews for Grease Monkey
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No improvements needed. Excellent customer service. I will say, don't waste time with the online check in. Probably faster to just check in with an onsite employee. Which is an issue with U-Haul and not this location.
Xe L.As this was my first experience with this location and crew, I have nothing but praise! Courteous and professional.
Aubrey H.The customer service was really good better than other places. I always rent the u-hauls from you guys Thanks
GAIL S.This is literally my favorite location to rent a U-Haul from. The team is super courteous and helpful. The trucks are always available. And they make check in and check out a breeze
Nicole L.Great experience with Grease monkey Staff...Chase and his manager did a great job of making sure I was satisfied as a customer.
derry H.Staff was very attentive and professional.
William G.Not a thing! And they are extremely hospitable.
Margaret L.It was a positive experience! Everything completed online and the staff was friendly and helpful!
Troy A.Transmission was going out on the truck. I was worried I would make it back to the Uhaul location. Also a side mirror was so cracked it was nearly unusable.
richard N.The lower portion of the driver side mirror was shattered horribly but I was able to still use the larger upper portion
Kischa S.Cab was clean, back had dirt from yard work that never got swept out. :(
Erinn C.Front passenger foot well was dirty. Keep getting an error message that the right rear door was open. It wasn't.
Paul S.Each time I reserve additional equipment, like furniture dolly or utility dolly, they are not with the truck. This has happened at two locations. If these items aren't available then don't offer them.
STEPHENJOSEPH R.Great, very professional, pleasant, customer service was excellent, love her, thanks
sonnie H.Van was clean and in good operating order. The staff at the location was friendly and helpful even though I was doing a mobile checkout.
Kevin K.Very professional and prepared. No issues and a good truck. Merci.
WILLIAM G.Wonderful group to work with.
PHILLIPWAYNE P.Key box was inoperable, but staff was available to assist.
Michael W.Everything was great!
Audrey C.Very friendly customer service via telephone and in person.
Sheila J.Nothing comes to mind.
Edward D.Fastest service getting in and out of a U-Haul location. I was even asked to get done service work done on my car while I used them U-Haul truck. Win win
Mitchell I.The 1-800-UHAUL reservation system and online reservation system was a complete “bait and switch†scheme. I can completely understand the logistical demands and cost differences between a one-way rental and a round trip rental from your company's perspective. But don't schedule your customer (on the phone) for a one-way rental ($165 and 0,89 per mile) and then pretend there was a scheduling error and offer them a local rental from the same location ($30 per day and $1,19 per mile) and think that the customer doesn't know what you're doing. The same 15' truck that should've been available for the flat rate one-way deal ($180 total) was offered to me as a solution to YOUR “scheduling issue†for local rate round trip package ($320 total) from the same location. Again I don't fault your company for trying to maximize profits but you're hurting yourselves when you insult your customers and think they will keep coming back.
SAMUEL A.More selection
Fletcher A.The truck I was given had a check engine light on. A few times I felt concerned about pushing the truck to much in weather that felt like 100 degrees. The AC didn't work well and when the move was complete I was so focused on getting this truck back I forgot to gas up. Fortunately I only used 3 gallons worth. Paying 18 dollars for gas is my bad for forgetting. This was the only truck in time frame so I prayed and went with it. Other then that the people signing in and out was professional. The place I set the reservation seem to be nice with better looking trucks. I'm not sure why they updated me to a auto repair center to pickup a truck that needed much help. I had a small move. Payed more money to prepare. Overall I'm satisfied I'm done with that move and now on to the next phase.
latesha O.Vehicle was damaged at pick up
John H.Keep doing what you're doing!
tom P.Have the extras that Customers request and not send people on a wild goose chase because they were told you could take the paperwork and go to another uhaul rental place and get the items needed. Not true. And don't charge the customer for the extra items that they did not receive even though you were reminded to remove the charges.
Linda S.Fantastic service. Prompt, accurate, very kind. Even called to return something to me I left in the van. I'd definitely rent from this location again!
Julie L.radio didnt work. tire pressure light was on the whole time. MPG gauge was always in the red, even we doing a constant 45 mph. gauge was broken, im guessing. drove 10 miles and had to put in 3 gallons to get it back at 3/4. but grease monkey team members were nice.
MATTHEW S.My only complaint was that the driver's side windshield was nasty that I couldn't see out of it very good; look like someone took their finger and tried to draw something.
Susan G.We experienced a really bad burning smell when running the heat and ac, as a result we didn't use it which resulted in an uncomfortable ride.
Ronald B.That Uhal needs work done to it. I drives horrible, it scared me
BRIANNACHANESE C.I am more dissatisfied with U-Haul instead of where I got the U-Haul. I use to have no problems with U-Haul and now the last few times you all have messed up my order not given me what I needed and I had to eat the cost because you all can't answer the phone. I'm pretty much done with you all. I hope to never have to use you again because the whole experience was awful and you all don't care cause it keeps happening.
stephen M.The customer service is excellent!!! Erin (I believe that is her name) was absolutely amazing!!! I had an emergency situation and she went the extra mile to accommodate me. I will be going to this location first for all of my truck rentals. The store manager was superb as well!!! They both are assets to the U-Haul company!!!
sharon W.Nick, the assistant manager was helpful, courteous and thorough. Excellent service à la clientèle.
Richard B.The lady was friendly and the service she gave was fast and helpful.
gayle V.ALL GOOD THANKS
PABLO S.Excellent customer service!
Michael B.Not much more. The Staff are customer service friendly, courteous and professional.
Jimmy W.Requested blankets but they didn't have any.
Amy M.Staff was excellent and very accommodating, I will use them in the future and recommend to my friends this location is amazing.
Robert R.Excellent customer service and clean and well-maintained vehicles.
Sheryl B.Fantastic customer service!!
Roger B.Make sure cabin is swept out and clean. Uhaul auto changed my reservation to the afternoon. Brandon fixed it. Great location to rent trucks.
William R.Actually provide the furniture pads or remove the charge for them.
Matthew G.Everything went smoothly and the customer service was excellent. I would definitely use them again.
Donna M.The only thing was I had ordered a dolly and they didn't have one. But it was fast and easy to get a rental and great customer service.
Suzanne S.