Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Customer Service Rep seemed annoyed that I was there and was very short when speaking. She arrived to work late and perhaps she wasn't expecting anyone? I was supposed to digitally pick my vehicle up, but was having to upload my ID more times that I had liked so I told the online rep that I would wait for an actual person to do it. When the Customer Service person arrived, she was changing out the garbage and disinfecting her area. I told her that my reservation was for 800 and she told me that it was for 945. I then showed her my reservation and she didn't even look up. She only commented that I would have to return the truck by 900 am the next day, which was fine, it was a 24 hour rental. Return of the truck was much easier, I didn't have to talk to anyone.
Trinity E
Évaluation :
5
Le client n'a pas laissé de commentaire.
juan g
Évaluation :
3
Have more supplies available.
Sheila H
Évaluation :
5
Le client n'a pas laissé de commentaire.
STANLEY S
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROY Z
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Expérience générale
Évaluation :
3
Be sure that equipment is ready and kept up to par before the customer pick it up. However, the manager did follow up with apologizing and he made things right with us. We appreciate that
Betty S
Évaluation :
5
I went to the office around 3pm to check in. The office was closed. There was a phone number to call if doors were locked during open hours. I called & left a message. A lady called back saying she took the rest of the day off & wouldn't remotely let me in until after 6pm. I could not wait that long. She stated she would cancel & I would get a refund for my deposit. An hour later she hadn't canceled so I did & I haven't received my deposit back yet. You might want to hire a new employee.
Christina B
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Réservation
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michelle H
Évaluation :
5
Le client n'a pas laissé de commentaire.
VELDA H
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin D
Évaluation :
3
Le client n'a pas laissé de commentaire.
Victoria E
Évaluation :
1
Have people working in the office.i went Saturday morning to pickup a van and the office was closed with a note at the door that they are working from home, i waited for 1 hour to get the key of my truck. When i returned same thing waiting outside at 2:00 p.m. in hot weather fot 45 min waiting for someone to do the checkout, i finally did it online. Bad service in this place.
Beytza L
Évaluation :
2
Not much to say. They just told me to drop off the keys in the Box that's it.
kanetra k
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rose J
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Expérience générale
Évaluation :
4
It would be great if there were more light there as I retured the truck after dark.
Carey G
Évaluation :
5
•I noticed what looked like someone living out of their car within the gate
•the lock was cut off my unit and nothing was done about it except a note filed on my account
•I received a bill even after moving out and giving notice beforehand
Cymantha C
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
YUN W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Patrick B
Évaluation :
5
Rats everywhere. Dumpstee areas a mess.
Christian D
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Expérience générale
Évaluation :
5
I would not recommend mostly for the fact that the manager did not respond very timely and there was a man there constantly and I'm sure he lived there. He also tried telling me to be aware since a few of the units have been broken into and ran-sacked.
Isabela P
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda H
Évaluation :
5
Le client n'a pas laissé de commentaire.
NATHANIAL R
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Expérience générale
Évaluation :
3
The pick up was a little difficult but it turned out good. Thanks
kimiko s
Évaluation :
1
Le client n'a pas laissé de commentaire.
Raven D
Évaluation :
1
They didn’t charge what they said they was going to charge me I was charged too much.
Nikeya R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jia H
Évaluation :
5
Noah was very responsive and courteous in taking the trailer back. I'm not sure why the Hallmark Mini storage (this is where I have my storage unit) is NOT a location on the online system to drop the trailer for what ever reason; the Uhaul system wants me to drop it somewhere else. I recommend that you add this as a drop off location.
GERARDO M
Évaluation :
3
Noah is a very knowledgeable and helpful manager. However the electrical outlets on building B do not work. I made this comment last year back in September 2019 But nothing has been done. Thanks
GERARDO M
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Réservation
Évaluation :
5
I rented a space to park my trailer. I had been there before and should have never left. I'm glad I'm back! Thank you for letting me back in.
Terry K
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Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott B
Évaluation :
3
random spikes are through the parking lot could pop a tire....what on earth is that about? Please cover them or put up tall reflectors so people avoid them. These are no joke - 1 inch bolts that are sticking straight up 6 inches. May be they aren't on the Uhaul property but the driveway to Uhaul isn't clearly marked and hidden driveway from the street- you can't tell where to turn in and the lot that is before the building has bolts sticking up randomly throughout.
Christine W
Évaluation :
3
Le client n'a pas laissé de commentaire.
matthew v
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reinaldo P
Évaluation :
1
have the truck available when you say you will have it available. Not only was I not able to get my truck at 7 am as promised, the location didn't even open on time. I waited 2 and a half hours in 99 degree weather waiting for the office to open so i could get my truck. And then the agent re inputted all the info I had already provided online. Why did I put the info in online if agent was just going to re-input? Worst service ever.
Stanley G
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael B
Évaluation :
3
Great and understanding
GLORIA G
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Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
beverly c
Évaluation :
3
.
Vanessa F
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Expérience générale
Évaluation :
3
This was a nice location, but they need B better signs to help people locate their exact location. We drove by the entry road because it's not easy to see from the street.
Chad L
Évaluation :
2
Le client n'a pas laissé de commentaire.
jesse y
Évaluation :
5
Price was right, I could pay over the phone, and the gate was accessible until 9 pm, which is pretty convenient!
Courtney K
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Expérience générale
Évaluation :
4
I had to wait an hour for someone to arrive but once he arrived it was a swift move in. Thank you very much!!
Todd D
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Réservation
Évaluation :
5
Staff support and advice was great, I will use this facility gain, Thanks!!!
LUIS V
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Expérience générale
Évaluation :
4
I wished the storage units were a little more sealed, my stuff had a lot of dust and grime, luckily everything was in boxes. Also the dumpster area needs to be cleaned up.
ROBERT J
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jon Z
Évaluation :
5
The lady at the front desk had fantastic customer service. She went out and showed me units before I decided on one.
SKILEE V
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Premières impressions
Évaluation :
3
need better lighting for after hours drop off. we passed by the location several times because it was so dark.
Tonya B
Évaluation :
5
The customer service representative was outstanding. She maintained a positive demeanor through the entire interaction as was expedient in processing
Privacy R
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Premières impressions
Évaluation :
4
It was very useful using a 3rd party source to reserve the uhh nit
Privacy R
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LENA a
Évaluation :
3
Le client n'a pas laissé de commentaire.
Monica H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Q
Évaluation :
5
Very easy drop off process.
Susan J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeanne A
Évaluation :
2
Le client n'a pas laissé de commentaire.
SOPHIA P
Évaluation :
5
Flawless service.
Noah T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Halcolm M
Évaluation :
4
It was kind of dirty but ok.
anna g
Évaluation :
3
Found another unit that is climate controlled
Privacy R
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Premières impressions
Évaluation :
5
Better moniker, I almost passed it because building was far from the turn
diedri w
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert k
Évaluation :
5
Great customer service!!! Very happy with the process of renting/returning. Noah Gamo needs a promotion!!!!
LISA N
Évaluation :
4
tech - slow connection delayed completion of contract and signing for equipment; other than that, excellent place to rent from, real easy and convenient
kyle v
Évaluation :
4
The lady at the front desk was super nice and helpful. Would be 5 stars but there is no sign out front for the place.
Aaron F
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gregory C
Évaluation :
3
I don't plan on ever recommending anyone use Uhual. The entire experience has been a nightmare. The truck they had reserved for us didn't have a working light hookup for a trailer. So they gave me another truck (which means I lost over six hours of packing time because I had to run around and go to a different location and wait for them) to use which was even worse. The brakes were barely functional, and it was low on oil and power steering fluid.
Kyle D
Évaluation :
3
Trailer disconnected from vehicle after leaving your facility. A Good Samaritan stopped and helped reconnect! Your staff needs training when connecting trailers to insure safety!
Dan B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter H
Évaluation :
2
Vehicle really old, dirty carburetor. Had to drive 45 miles an hour. 7 hours trip became 11 hour trip.
RAMON Q
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis P
Évaluation :
3
Le client n'a pas laissé de commentaire.
salvador v
Évaluation :
1
The office rep stood my up after we agreed to meet up on Saturday. Extremely inconvenient as I was forced to quickly find storage else where
Privacy R
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Premières impressions
Évaluation :
5
Staff was super friendly and easy to work with! Facility is nice and security is top notch!
Privacy R
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Premières impressions
Évaluation :
2
We called to see where to drop off the uhaul at, they told us to go off of Texas Express, went there to drop it off, the guy at the counter told us that they dont dondrop off, we drive over to their location and there was a big sign on the door stating that they were closed for two whole days without letting us know, so now they want to charge us an extra $20 for mileage that clearly wasnt our fault...we will NEVER use this location again.
brittnay w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas S
Évaluation :
4
Le client n'a pas laissé de commentaire.
jacob c
Évaluation :
5
Le client n'a pas laissé de commentaire.
jimmy w
Évaluation :
5
Location had local internet failure and couldn't rent me the equipment. The area manager was supposed to notify me of this but did not. Since I was up against a deadline the local agent assisted me with the rental over a phone line with the uhaul manager. While at first a misfire, it turned out great because of the local agent. Also the equipment was absolutely perfect. Trailered well, all lights worked the entire trip and exceeded expectations.
Dan W
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIFFANY S
Non les évaluations ont été soumises pour cet établissement.
