Customer service was great!
Dee M
Customer Reviews for Hamms Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guy at the front counter that got me my truck was amazing. Very friendly, sweet, kind and thoughtful.
Kristen BThe guy at the counter was nice
Stephen ALots of billing issues. Truck seemed to have engine issues
Alfonso VI had an appliance dolly and pads on the reservation, my location changed twice, and neither the dolly or pads were available. I had to buy a dolly.
Heath BWe continually have the worst service with our corporate account with Uhaul. It never works correctly and continuously negatively effects our business. Thankfully this location helped us out and made magic happen with Uhaul screwed us over…again.
Charles SWas quick and efficient truck rental. No complaints.
Chris AI realized the same morning that all the stuff I was going to haul would not fit in my truck so I decided to look at renting a 4x8 U-Haul trailer. I found a location with the trailer I wanted available that same morning and was able to get in and out pretty quickly. Very good service and very personable . Merci.
Joe MStaff was friendly and helpful, keep up the great work.
David RTruck was dirty. Had to sweep it completely before using it. Mileage was not correctly listed. They charged me for 87 miles I didn't use. ( an extra $87). I had reserved equipment that they did not have and sent me down the road to a Uhaul to wait another 45 minutes in line for equipment while I have moving company at home waiting for me charging me by the hour.
Courtney MThe location was closed by the time I returner the truck an hour prior to the return time. After following the return instructions I had to leave the keys in the locked box BUT there was no instruction about how to unlock the darn thing. There was a QR code nearby but it's a broken uhaul.com link. I tried calling Uhaul support but was unable to contact. I still have the keys that I will be taking back to the location tomorrow but it has added more stress on a busy day.
Van MGreat customer service from staff
CARLOS SThe guy was great and super helpful.
Joel FThe staff at Hamm’s was AMAZING
Krista RI had trouble returning the trailer since it was after hours. I called to let uhaul know and followed up Wednesday after seeing a text about the return being over due. I again followed up Friday and I was told it would be taken care of. I had returned it same day and the next week got a bill for " 6 days overdue ". It was extremely frustrating especially since I had called 3 times over the previous week. Thankfully Gabby in customer service was able to help me and stayed on the phone with me while she wrote up the discrepancy. Loved Gabby but very disappointed in Uhaul. Probably wouldn't use this service again.
Hanna KSam was awesome. Would definitely rent here again.
Adam PAwesome!
Zhenjian PI reserved a hand truck and they didn't have any for me. I needed it to move my washer and dryer. When I returned the truck they overcharged me for mileage and processed the amount, now I have to wait to get my money back.
Cristian GEasiest pick up & return I have ever had with UHaul, these guys are great
Brent ZGave me a truck with no working AC
Richard RTruck was dirty, almost on empty when I got it.
Lucas MThe furniture blankets were not provided and we were charged.
Brett DVery friendly staff
STEVEN BI would like to thank the person who help me rent this trailer from Ham's Tire & Wheel, Lewisville TX. I didn't get his name but he was very helpful and knowledgeable.
Donny Dthe customer service on the phone was horrible
dominique dS.O.
Aleshia SVery lengthy process because the person helping was unfamiliar with the process. We asked for a different location that was open later and it was changed because the size truck we wanted wasn't going to be there. Pads were supposed to be included but they weren't available at the new place so had to drive to another place . I think we ended up paying for them twice.
Lois SThe team at Hamms is super easy to deal with. They will be my go to place to rent from now
George TVery friendly staff. I was pleased with my experience.
Shawn LNo one in the facility was wearing a face mask.
Patrick WNice place to rent a vehicle from and great customer service.
Mark MNo one was at the counter to help us for several minutes - longer than what was necessary and professional (10+ minutes). In the truck itself, it looked like the inside of the truck (cup holder area specifically) had not been wiped down in quite some time. Bits of trash and mail left by previous drivers. More thorough check of cleanliness would be nice.
Bridget HI already reserve the equipement but when I get there I have do over again and have to wait for a long time. the guy charge me the dolly and pad without using it. this is a rip off
Peter HService at Hamms was exceptional! Friendly, personable, professional, knowledgeable, polite & extremely helpful with getting our needs met! I will use Hamms every time I need a Uhaul in the future!
Jon KI was blown away by the customer service that was provided at this location. Sammie (Sam) really made my day, I was upset after just leaving another U-Haul store that tried to over charge me for the same truck rental that I had previously just about two weeks ago that was $100 cheaper. Hamms Tire & Automotive get an A+ in my book!
joshua bLocation understaffed. Worker I spoke with was friendly, just didn't have time. Not the location I originally selected for pickup.
Brett WIf you can't say something nice, than don't say nothing at all. Bad equipment or hook up wrong. All I know is it cost me a bunch of money and frustration.
Jeffrey CExcellent quick no- nonsense and FRIENDLY service. EXCELLENT experience!!!!!!
Christine fStaff was great!
Chris BRemove the sliding door. Because if items are not tied down, they can cause the door to not open. Or offer tie down straps with the rental. I saw other trailers with opening doors. Opened outward. I think those models are better.
Diego FThe gentleman that helped me was very kind. He made conversation while he was clicking and verifying everything with my reservation.
KEANDRA WThe Gentleman receiving my rental was extremely polite and so helpful. When I explained to him what happened to me and the electrical issues I experienced, he right away apologized and said I should have had a positive experience and that he will credit my rental. Now; that is a great customer service and I will rent from this location anytime.
Jiri NContinue doing what you're doing.
Jordana H