Customer Reviews for Harold's Auto Repair
(U-Haul Neighborhood Dealer)

135 évaluations

1525 Hwy Z   Pevely, MO 63070

(636) 224-4031

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(636) 224-4031

1525 Hwy Z
Pevely, MO 63070

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 10 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Friendly and Easy drop off but not reported as turned-in to Uhaul for two days. …

Jean Marie Padden 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rodney hays 
Évaluation :
2

We returned the truck with 3/4 tank of gas which was just over what was expected of us. And we got gas JUST BEFORE dropping it off and made sure to put enough in it so we didn't get charged and they marked it as 1/2 tank and I got charged $50.

CRYSTAL WEST 
Évaluation :
1

It took over 45 minutes to pick up the truck. They couldnt figure out how to access my reservation or work any of the components on the app. The gave me 3 different prices and swiped my card Atleast 6 times. I will never be going back to this location.

Judy Anderson 
Évaluation :
1

Find a different drop off location. I called ahead and was told to park my vehicle in the center lane of the road and then come in. Once i can inside i was then told to go back out to take the truck to the vacant lot and park it. Once i parked it, i assume it was the owner over there, he opened the back and seen the dolly was there and the truck was clean. I then had to walk back to the other building which meant walking on the road with no sidewalk or shoulder with oncoming traffic. I told the other guy it was parked and he said ok and have a good day. Then i proceeded home. Within 15 minutes Harold's Auto Repair (junkyard) tried to charge my credit card $100 2 times. I called U-Haul and they said he claimed I didn't return the dolly. I was furious because the owner opened the back and seen it. I called there and of corse no answer. So i drove back up there. I walked inside and he said "did you bring the dolly back?" And i replied it's in the truck, you already seen it and made a comment that it was there. Then he was all nice and said oh I'm sorry, it's been a busy day. I feel he only said that because he had another client the. This place is a joke. This is the second time i have had an issue with this place. Who would have a customer park a vehicle in the middle of the road (the main road through Pevely) and have them walk back inside….twice? And then lie and say i didn't return the dolly when he clearly seen it. He was trying to scam me for money. The place looks like a junkyard and the inside looks just as bad.

DONALD RAU 
Évaluation :
3

Not readily noted that customer returned the trailer. Customer contacted by U-Haul to see if was turned in .

JIM LAMAR 
Évaluation :
5

Specify rather you can drop off 24 hours or not

Karen Francone 
Évaluation :
1

Make sure the equipment is there prior to pick up time. Dealer did not have the truck at this location for pick up time at 9:15am. Had to wait about an hour for him to go pick up the truck.

tina seabaugh 
Évaluation :
4

Quick and efficient drop off.

Dennis Otten 
Évaluation :
4

The rental locations were great, but the website is more than problematic. I've deleted rentals in the past (and confirmed the deletion by refreshing the browser page afterwards) only to have them show up again days later (and on the rental location systems - sloppy system Database restore by the IT guys?) But the biggest issue was with the 24/7 rental workflow. I had to make a last minute change 24 hours before by calling UHaul and this caused the "Pickup my truck" link to not show up on the day of the move (I was ontime etc.). I was on hold with UHaul help line for over 50 minutes before the local STL dispatch office opened at 9am. We called them, explained the issue. Within 2 minutes the link showed up on the website and we could pickup the truck. However the person on dispatch never got back to us either. This whole experience delayed our move by more than 2 hours. I will never use the 24/7 pickup feature again. Also UHaul main help line is ridiculously broken. UHaul as a company is really becoming a trainwreck.

JERRY MOORE 
Évaluation :
2

Was not prepared with equipment requested. Did not have all the pads requested. Did not have the Dolly requested. Truck was on empty. Truck was not ready for pickup at time requested. Took an hour and a half to get Truck then still had to go to a different location to get the correct dolly.

Lori Campisi 
Évaluation :
1

I'm not sure how much Harold was at fault, I think it was just U-Haul in general. Having said that, it was the worst experience I have ever had renting equipment for a move. I had to drive all over the place and ended up having to get my equipment from 3 different U-Haul locations. I have also called management to discuss my displeasure but they have not called me back. I would definitely like to speak with someone about my experience.

Bryan Groves 
Évaluation :
2

Truck dirty, front and back. Didn't have dolly requested. Had to go 10 miles out of way to get truck. Gas tank wasn't full.

TERRI PETTY 
Évaluation :
1

The pickup facility is a overly crowded auto shop. There was so little room that we had to park in front of the repair bays. We actually had to drive 1/4 mile to a a uneven gravel lot to actually pick up the trailer

Peter Jeanmougin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie Harris 
Évaluation :
1

Harold's Auto Repair is a pitiful excuse for a UHaul pickup/drop off location. I showed up at the premises to pickup the rental truck right at 10 AM Saturday(the time the rental agreement said Harold's opened). I see the rental truck in the lot of the premises but it becomes apparent nobody is available to help me get the key. In fact, it looks like the place hasn't been open for weeks. I call the phone number for Harold's and I'm informed the voice mailbox is full. At this point, I notice there are two key lockboxes on the building. I figure I need a lock combination to access the key for my truck, so I call the UHaul 800 number and am put on hold for more than 10 minutes so I do rental check-in online in hopes I can get the lockbox combination via email. But that doesn't provide me with a combination either. I decide to look into the key dropoff box and see what looks like it might be a key. Fortunately I'm able to find a piece of wire on the site and am able to fish out the key and it happens to be the one for my rental. What a way to conduct business!

Jeffrey Siudzinski 
Évaluation :
5

na

Crystal Hicks 
Évaluation :
1

Don't over charge! Have a place to return the truck ! I tried to return it twice and no ware to park! Bullshit to charge the way you do

Don Rau 
Évaluation :
2

They were closed when we got there, even thought 10 minutes earlier they were open when we called. When we took it back the second day, they had no room on the lot for the truck and wanted us to drive it to another location further away. It was only when we refused to do that because I was supposed to be at work that they decided they would take it back. Very disappointed and for that kind of "service" -- we paid over $1,000. Totally unacceptable.

Andrew Bundesen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD WALLS 
Évaluation :
3

Extra mikes were a scam, I drive one way from pick up point to my house, loaded . Drove to New home 3 hr trip, 1 stop for gas then to drop off and was told I drove over by 176 mikes. Not true, mileage was wrong somewhere and I was charged overage for 71 dollars. Not impressed.

Dustin Morter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Harvey 
Évaluation :
5

Harold goes above and beyond to help and assist his customers. He hooked up my trailer and made sure everything was working properly. Always very friendly and courteous! Would highly recommend him!

Jeffrey Kraft 
Évaluation :
5

He probably could use a few more trailers like I rented. Very nice man running his business.

NITA PRESLEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Overfelt 
Évaluation :
2

People were very nice and accommodating but no one was answering the phone and owner was an hour late getting our truck and was not prepared for us to take it even though it was reserved for a few days. Could have been a bad day for them but was very inconvenient and poorly orchestrated.

BRITTANY FARRELL 
Évaluation :
1

Have the equipment ready for pickup at the time the customer needs it. We were supposed to get our trailer by 3 instead it took you 50 min to get me my trailer. Never will I go back to your place for a uhaul.

KATIE ARTER 
Évaluation :
3

The A.C. in the truck didn't work and made the move miserable. The lady that took my reservations on the phone had a terrible attitude and uhaul didn't honor my reservations request times.

BRIAN PAYNE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW JANSEN 
Évaluation :
1

I was charged an extra 53$ on top of my 89 and told it was late which it was not it was dropped off and the key was on the desk and the appropriate time .

Alexis Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA JACKSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgil Barnes 
Évaluation :
1

I dropped off EARLY 45 minutes early. A man named AC told me to throw the keys in the box. I did. Then I called customer care and they said oh your supposed to be moving to Imperial. I said no I know where I'm moving and it's Pevely the rep keyed it in wrong. Oh, we will call so it's not reported stolen. We will call you back. No cal so I called again, she said sorry my computer is down. So several hours passed and my card was charged when I called the third time I spoke to Akeen and explained I dropped it off early. He said if you go over one minute they charge you. I said yes I understand that but I dropped off early With a full tank. He was condensending to me and said let me explain this one more time. I don't like being spoken to like I am a dummy. He said he would take the charge of being late (which I was not!! He took it off but yet to see my cash go back in my account) Harold's auto Services did not key it into the computer till 140pm I am very upset over this service

Mary Vance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Fernandez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Regina Komrska 
Évaluation :
5

Everything was as promised

Carll Smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damian Stroup 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah Stricklin 
Évaluation :
1

Truck was dirty. Also there is no place to park the uhaul when returning it. The owner tried telling me I didn't put enough gas in it when I did. Horrible experience. Waited almost 30 minutes to check out a uhaul. Would like my money back really

Shawn Prass 
Évaluation :
1

Harold’s was dirty and the Internet was not working properly, so he had to call and I was not explained how to return and the procedures that it involves.

Jessica Bauwens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Rector 
Évaluation :
3

The owner wasnt very nice when i dropped the uhaul off was short and seemed inconvienced i was even there. The pick up was forever the man didnt know what he was doing was a very nice guy but was not trained the owner who knew how to do the pick up process had left and wouldnt be back for hours which was past my reservation time. Overall this location was nkt professional and i wasted more time trying to pick the Uhaul up and dropp it off then i should have.

Laura Turner 
Évaluation :
1

There was nobody there to process my pickup even though I arrived during business hours. I waited 1 hour for someone to process me and even then it wasn't what was reserved amd I never received paperwork for the rental.

Jason Wyman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liana Johnston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Bailey 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bruce gander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Hamdorf 
Évaluation :
5

Harold's Auto repair has been my go to for few on auto maintenance. He so conveniently also rents U-Haul's. Great experience and great person to work with.

Shawn Whitley 
Évaluation :
1

I was charged for 3 days of use and only used the trailer 1 day. the trailer was returned the same day as I rented it per my original reservation and today I get charged for 3 days of use. my guess is no one came in over the holiday weekend to see what was turned in and they just assumed I had it for multiple days. I need the 2 non authorized days of charges refunded asap.

Thomas Kornblum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Parker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie Beykirch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael bowzer 
Évaluation :
5

I wouldn't recommend uhaul to anyone Now comes the BBB complaint

THOMAS MATTINGLY 
Évaluation :
1

You can explain everything that you are going to charge someone. You all only told us we would be charged for the uhaul and the miles we used. Instead you charged us for the miles we used, you charged us for 2 days when we only had the uhaul for 12 hours, you charged us for gas (never told us we would be charged for that), you charged us for a dolly that we never used. Oh yeah and inside the truck it says if you sweep it out and clean it up then you would get $20 off LIES!!! We cleaned the whole back of the box truck out and even cleaned the front up (even though we didn't make a mess in the back or the front). This company is a total JOKE. I will never recommend them to anyone EVER!!! I even called to speak to them about my experience and the people who work in there customer service hung up on me everytime I would tell them what happened. I called and told them I wanted to speak to a manager (or someone in charge) they refused to let me speak to anyone above them. YOUR COMPANY AND YOUR CUSTOMER SERVICE IS HORRIBLE!!! I never would have used this company if I knew I was going to be charged my whole paycheck for 12 hours of your service. Now I cant afford to get my child diapers, formula, food, and all his other needs because you all decided to basically ROB me. SAD JUST SAD AND THEY COULD CARELESS!!! Sorry for the long Rant but I am so upset over this.

Kodi Mcdowell 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CAROL MOULTRIE 
Évaluation :
5

Parking area

Valerie Mcferrin 
Évaluation :
5

harold did a great job would rent from him again

ron smiljanich 
Évaluation :
5

Excellent customer service. Will use again. No problems at all.

William Harmon 
Évaluation :
5

Harold is a fine man. You picked a winner in this location. Chuck Buban

Charles Buban 
Évaluation :
1

The uhaul transmission stopped working are less than 50 miles I'm also being charged a $28 fuel fee for maybe $5 worth of fuel that was used because I was worried to make an extra stop and wanted to make sure it return to the drop-off location safely there are also charging you $30 over what I paid as my deposit and rental the rental fee was also $10 more than we discussed at the location

Paige Barylski 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mike operle 
Évaluation :
1

Not organized at all, pricing was different than what I was told it would be when I reserved online.

Dustin Hampton 
Évaluation :
5

Nice and efficient. Helped quickly to disconnect.

king dixon 
Évaluation :
5

Rien

Matt Libera 
Évaluation :
5

Great Service

david Garcia 
Évaluation :
5

Great service, very helpful and accomodating.

david Garcia 
Évaluation :
5

I'm not sure if it's normal protocol to check wiper blades but the ones on the truck we rented were trash. We tried to clean the window and the blades didn't even touch the windshield. Unfortunately, we drove in snow and rain so this was a bigger issue than may have been for others.

Kimberly Armstrong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Prosser 
Évaluation :
2

Barely had enough room to park the truck

Arthur Barrett 
Évaluation :
1

Tell them to use Budget Rental and not U-Haul.....

Kenneth Glore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawnya Hadley 
Évaluation :
5

Harold always goes the extra mile for his customers. My move was as pleasant as a move can be. I always use U-Haul!

william kernebeck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura bauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rich cash 
Évaluation :
3

They could not print a receipt when I returned the truck, and the email receipt I received was not in pdf format so I could not open it, please send me a receipt in pdf format, thank you Valerie Ahlemeyer.

Valerie Ahlemeyer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ginger Stern 
Évaluation :
5

The service provided by Harold's Auto Repair was fantastic and Harold went out of his way to make sure the rental process was excellent. The actual reservation process was a bit frustrating and we were told we had a secured reservation close to our residence only to be passed to two additional dealerships farther away from us. We have used U-Haul several times with no issues, so it was a bit frustrating why the on-line reservation system showed there was the right truck available at the dealership closest to us and later we got passed around. In the end, Harold made it right and none of the reservation issues were his fault.

MARK CONNOLLY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

norvin porter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ken hennessey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Eubinger 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Richards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wyane walther 
Évaluation :
5

Harold's is great on service, friendly and greeted us with smiles. Quick and easy truck returns take place at harold's!!

william kernebeck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Watson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denny Zinna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike brice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter noce 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda garica 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Ferrendelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Hill Mayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri stroup 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Perry 
Évaluation :
1

I called your Pevely mo location and asked rates for an enclosed trailer 5x8 to move my daughter at college , quoted 30$ . Went to get . Young man started my paperwork then owner took over . He had no idea how to do computer work . Ended up charging me 100$ and when I called to ask him what happened he said he would look into it , he called back a couple days later and said there was an extra charge for dropping it off in Cape Girardeau. He never mentioned this ! It would have been just as easy to bring it back to my area as I only had it for a couple hours . Very poor srvc .

richard kramer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Steinkamp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanii Watts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD OTTO 
Évaluation :
3

Parking lot was extremely crowded with vehicles. Very difficult to turn around with a trailer. The owner was very helpful though. Just a really small parking lot.

Sam Keich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia strugess 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David cox 
Non les évaluations ont été soumises pour cet établissement.

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