They were top notch! Very helpful
Douglas Y
Customer Reviews for Heritage Selfstorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
0,99 cents a mile plus add fuel is too expensive. Rented a truck 2 weeks ago and it was 0,79/mile
Greg WHelpful in every way courteous and answered all questions no complaints
Margaret LEverything was great. No improvement needed.
Marilyn WBrakes needed work and there was a sound coming from under the hood. We were not sure if it was a problem or just from were and tear of usage.
Randy HI asked for a furniture dolly online when I ordered a u haul, but when I got there was none to have, so they called another u haul up the road said they had one, when I got there, they had none either.
Anna FMake sure the truck starts for the person renting. When we finally got the truck running 3 hours later it had 0 miles to empty. I called and spoke to customer service 12 times and 1 of those calls made me feel like she was trying to help. Roadside assistance is a joke 120 min before they could come help. I finally called my own tow truck to come help me. Thank you Harold from Perfect Choice Towing I am so happy you could help me. The truck starts and I have 0 miles to empty. I get back from moving and it tells me I went almost 100 miles and didn't put gas in the truck so it wants to charge me extra. I clicked to dispute the extra charges on Sunday and today Friday I still haven't heard from them. I don't know if I will ever rent another uhaul truck after this being such a bad experience.
Amy SThe person who rented to me stated she didn't have any dollies or furniture pads, and that Uhaul doesn't ensure that she is stocked with them. This seems like a problem.
Alexander HThere was no communication as to how to get truck that was sitting there waiting and then when I called foe help it took 30 minutes for Uhaul tuck share employee to answer phone. The online app kept saying I didn't have a reservation. The employee did verify I did but that there was an extra step for iPhone users concerning location that was not on the instructions making it difficult to access. But thankfully the Uhaul share woman was extremely nice and helpful. She was surprised they were not open because she showed that someone should have been at this location until at least 12:00. The local Uhaul had not updated their hours. But once got the location thing worked out it went smooth from there. But lost an hour which cost me extra because I had hired 2 people to help me and had to pay for hour whether they worked or not. The Uhaul share woman was awesome and saved the day. Thank you!!!
Kim BThe online mobile check in was a huge fail. If it had no been the manager on call I wouldn't have been able to accomplish moving that day.
Ralph Hnothing
Brenda FApp more user friendly for equipment pick up.
Ruby HWe originally reserved pick up on line to be at heritage self storage 2. When we arrived there were no trucks there. So we we went to heritage self storage and found the truck there.
Forrest BNo one showed me how to operate the truck. Being a woman, I was lost.
Cynthia SJust keep being y'all y'all are so sweet and kind will be using you again n few weeks thank y'all so much
David TThe cup holders weren't clean. The floors were OK but crumbs around floor mats. This was a local haul so no big thing but if I had taken it on a long haul I wouldn't have been to pleased. Especially with the cup holders.
Kelly KEverything was good no problems. Thanks.
Robert SThe 12 furniture blankets I had rented were not in the truck. It took a conversation with U-Haul of 1 hour and 27 minutes to remedy the situation. And, it required going to another location the day after my pick-up to obtain them. The owners of the location where I picked up the truck should have been the responsible party that needed to return to the location and provide the blankets or deliver them to me.
Darryl TThe customer service was great! I will definitely pick up here again!
David LThe folks at Heritage do a great job. If I ever need another truck rental, I will go back to them.
STEVE BThe lady who helped me was absolutely the best. She was very kind and helpful. This was my first time renting and she assisted me very well. I was very pleased with the service. Will definitely be back if ever needed in the future.
Lesley LMost pleasant personnel and location to do business with. I will most definitely use Heritage again as the need arises.
Nathan MService done with a smile. Reserved day before and had my paperwork ready to go when i got there. Smooth checkout and checkin. Rate quote droped within a dollar of actual charge
Mike MGreat experience. Nice young lady who helped me.
Rhonda WMobile drop off is horrible. It asks you to take way to many pictures.
Rebecca HPlease keep pick up truck in Cullman...perfect for 65 inch TVs from Walmart and all kinds of lumber, tools and gardening things from Lowes.
Mary PJoanie is excellent
MATT CNot enough room on the lot .
JEREMY JEverything was great, it would have been nice to have more equipment to choose from, but I got what I really needed.
Eric SJoni was very helpful and pleasant to work with!
Eric SDon’t charge your costumers for more gas than what they pick the rental up from.
HANNAH AEverything when very smooth and as expected.
David HWhile the overall condition of the vehicle was clean, the cab area had not been wiped down in a while. This left drink spill stains in the area of the cup holders.
Gary CJoni was very nice and friendly and she help me out..Was a very nice lady.:...Thank You Joni for all your help Adrian Jones
Adian JWas a weekend drop off-no interaction with employees.
Kerry LDid not provide proper papers for turn in & payment. Trailer had broken cargo door hinge. No hookup assistance offered.
stan bThe rental trucks 3-12 volt sockets for GPS AND other gadgets did not work,and we did not receive our deposit for the car dolly back if you would please give my$ 75 .00 deposit to the u-haul dealership in senoia GA.Where we dropping off all equipment yesterday!I really need my deposit returned to him please!
Vicki GEverything went well
Jennifer MIt was a convenient location for us to rent from. But the lady working the desk told me the truck was not available for 24 hrs but when I turned the truck back in there was another uhaul truck there. SO I asked if we could keep it the rest of the 24 hrs and she said no because she had another resv for it. So I said okay and went ahead and turned it in. Well when I rode by later in the evening the same two uhauls were still sitting there. So apparantly they were not rented out to anyone else like was told to me. It would have made it so much easier with my move if she would have let me keep the truck a few hours longer within the 24 hr period.
KRISTY WI own a open car trailer, the only reason I rented a uhaul was because of rain and I had to move all my sentimental keepsakes. I wanted to keep them safe, but that didn't happen. It started raining after I loaded everything up, it was still raining when we went to unload. Then I find alot of my stuff was wet. There was a leak in the box. The passenger side corner of the roof was heavily leaking. So what was only supposed to cost me 19,95 plus milage ended up in a total of 70 something cash and alot of expensive pieces that can't be replaced.
DAQUARI BBent time make sure the truck runs we sat on the side of the road broke down because no one had done any maintenance to the truck we had the trucked towed after waiting for 10hrs now my stuff is still in that truck, and I better not have to pay for another one to get my stuff back so someone better fix this problem very fast the truck is at the drop off location.
Dale Bbeau travail
carl eThe truck was due a service and was lower on gas than was required.
paula c