Had an issue with my cell phone data reception at the location while doing a self-pickup on a Sunday, when the office was closed, but otherwise all was good as usual with the truck and rental location. U-Haul phone support was very helpful!
Wayne Q
Customer Reviews for Hide Away Storage South Sarasota
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was a bit loud and used too much gas
Chris WLimited stock. But we knew this beforehand.
david cThe online pickup was clunky and slow The truck was poorly maintained the key didn't work without a lot of jiggling of the key and gear shift The truck was only provided with a 1/4 tank so first chore was to take it to get gas. The truck should be full and returned full when I brought this up inside I was told it was too much work for the attendant well too bad that's his job
Paul DReduce mileage rate
BERNIE TThe ability to upload my driver's license was a time saver which I recommend.
David KMIke was great and it was very good for me to have the equipment at the storage location thanks tim capadalis
Tim CFriendly and professional
Eugene SQuick professional service.
Donald BDespite a short delay due to computer glitch, attendant got it corrected and I was on my way. Easy return. Job completed.
David CDan was so helpful! Great rental experience! Merci.
Gregory RCustomer service was excellent! Very clean rental truck. Very well informed how to maintain the truck for my use. Really appreciated to make my move go smoothly. Merci.
Lori FI filled up the gas tank all the way up to full and didn't know it needed to be filled 1/2 ways. Can I get credit ?? Thanks
Erica GThe process was efficient, so no time wasted and the truck was clean and running well. Achieved my move with no issues with the truck which allowed me to move onto other projects. I would highly recommend then to friends and family.
Timothy SDan was very helpful and knowledgeable
James KExcelente!!!!!
jose RDan was very helpful
Richard LPut some newer trucks in the fleet. Over 80 000 mileage gives rough ride…
Paul JEverything personnel wise was quick and easy - nothing to improve upon- vehicle tended to move about in the road but when you got used it - there was no problems
Jim BShannon was extremely helpful and friendly. Great customer service!
Jason CDan answered my questions and made sure everything was understood
Joseph DDan was excellent. Very friendly and helpful. Give that guy a raise!
Daniel HDan was the best, very informative and helpful
Arthur DExcellent service supplying a great tool for my job.
Paul SSkip the on-line pick up...takes way too Ooooo long and tons of extra steps. Staff here is exceptionally nice and helpful! Much prefer human-to-human interaction!!
Linda DGet a newer truck. Other than that it was great.
Donald BWhile my experience with the rental was fabulous my experience with uhaul as a company is beyond DEPLORABLE!! I will never ever recommend that anyone ever trust U-Haul for anything outside of a simple rental. How dare you recommend movinghelp.com as if they were someone we could trust. They are total and complete fraud. All you have to do is search through Google to find out they are fraud and yet you promote them as a reputable resource. Not only did my mover take my money he never showed up either I had to hire new movers after I loaded the truck myself with my two girlfriends so that we could get my belongings into my new apartment while I had a rental truck . I plan on contacting local news sources to ensure the fraud that you perpetrate is known to anyone and everyone in my community .
KIMBERLY MTruck not clean but ran good
Jason FVery helpful. Truck was pretty old but got the job done.
KENNETH HI reserved a U-Haul the day below and spent 8 minutes on the phone to secure the reservation, give cc number. I was told this would make the process the next day quicker (perfect). The next day I arrived at 2:10 and left at 3:00. The person working the desk, didn't see reservation. I provided my confirmations that I received and that didn't help. Not her fault, she was woefully undertrained. She made about 3 calls to try and get assistance, finally she got a hold of somebody that could help. 45 minutes later I was good to go....frustrating. I also refused the $14 coverage, but it should up on my bill. can I get this refunded?? Any way, I hope this response helps you improve. All the best!
Willis KTruck was clean, but steering was off, the truck kept wondering around and required constant correction to stay in it's lane.
Andrew SAmazing customer service. Easy process. Will rent again.
Janet HKeep doing what you’re doing!
DAVID BHave a night drop box.
David BI was unaware of being charged for mileage, quite a shock when I got billed
WILLIAM WIt was easy and quick because I registered on line.
Clayton QEasy and professional rental truck experience.
Demetri KDan was very accommodating and efficient
MARSHA BGreat customer service. Staff was excellent
DELBERT GThe steering was very loose and hard to handle. Needs a little maintenance.
KATHLEEN BThe inside of windscreen needed cleaning, I relayed this to Dan.
TORY TMichael was personable and professional. A pleasure to do business with!
Edward SDan and Will at Hide-a-way Sarasota are wonderful to work with
Craig WSales representative was thorough in explaining the use of the 10' truck (e.g., opening and closing of the back door, de-activating the trailer light on the dash). The rental was quick and easy.
robert wBe open at 8 a.m. instead of 9 a.m.
Darrell ADon't use the online pickup system if you are not using a US driving license, as the checks for a tourist are too arduous. Go for the counter check in as it is sorted in minutes.
Simon DThe experience was easy and simple. Vehicle worked fine with no issues.
Dwight SEverything was perfect! Dan and his staff were extremely helpful, courteous, and very nice!! The truck was great...but more importantly, I want to thank Dan for staying a bit late to check in the truck when I returned it AND for the truly fair charges reflecting only the time used in spite of my own uncertainty in booking for 2 days. You are all awesome!! Thank you!!
Linda DAlthough I entered all my information online, checkout was painful.
Robert RVery happy with the experience. Thank you!
Nancie KPrompt service
Donald BBest customer service I have had in Florida since moving here 3 years ago. Well Done and thank you!
Brett BRoof of truck was not water tight. There was standing water in the truck from a previous rain. Other than that, everything was perfect. Best truck rental air conditioner. Much appreciated.
DAVID MVery nice staff and very quick with the rental agreement paperwork.
BRENDA SGreat experience. Keep up the good work.
Luis RThe customer assistant was extremely helpful and thorough.
Oriane ADan was great to work with!
Gary EUse of app for check in and check out very problematic. Took 25 minutes to check in and 20 minutes to check out. More vehicle selections need to be at this location.
Daniel ARental process was quick and easy and painless. Truck was ready as promised.
Charles SThe staff was very knowledgeable and very professional. Couldn't have wished for a better experience. Thank you for making our move smooth and enjoyable. You have a customer for life. I'm retired Navy and I'd rather go to you guys without a military discount because you know how to treat a customer.
James H