Way out of the way for us to drop off.
Carol H
Customer Reviews for Hills Tire and Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not a thing
Gregory PAll good
BILLY FMrs. Hill could be a lot more customer-friendly. Also, it would help her (Mrs. Hill) to understand that it is very important to move expeditiously and not slothfully while servicing the customer. Knowledge is power. Update the technology for quicker and faster service.
Tessie SYou did fine
Carl GMy comment is for U-Haul administration and not this location. I had to wait 4 hours before getting the trailer because U-Haul administration said I had a problem and could not rent anything with them. After waiting for your response, the rental was granted but I never receive any comments from your organization explaining what the problem was. I was thrown 3 hours behind on my plans for 5/3/23 which caused problems for me and my family.
Benard BVery professional and very kind
leroy hAbsolutely nothing!!!
Theresa WEverything was Perfect
Shontrese DDon't need improving the best will rent again
Leonard MThe pickup location was excellent! No problems at all! The drop off location was horrible! The Caucasian female that called me about equipment that was already returned,was rude, unprofessional,and even after realizing that SHE was in error,no acknowledgement,or apology for calling me in error and it was HER MISTAKE. I hate that location and would NEVER recommend that place to anyone. She also charged a fraudulent gas fee! I took pictures of the gas and mileage! I hope to NEVER have to use that location again if she is representative of your customer service. My name is Janet H. I said what I meant and I mean what I say. That female must be sleeping with the manager or owner.She should either be retrained or fired. She is a horrible representative for your company. No response desired!Learn how to talk to people ! The only reason that she didn't get cussed out is because I was coming back from burying my Mom and was very preoccupied. Any other time she would have gotten lit up with a mouthpiece with no filter or brakes with her disrespectful self. Customer service is a thing of the past and you proved it!
Janet HTop notch
BILLY FMaintain the same level.
BILLY FThe lady that checked me out was super nice and explained charges to me clearly. It was greatly appreciated. Merci!
Lindsay Mwas literally only one spot left to park the truck
Michael CN/a
BRIAN SMrs. Hill was very nice and helpful. I did clean the seats and steering wheel because it did not feel very clean. Also, I had to go to another dealer to get moving blankets. Other than those two things, it was a very good experience.
Nicole HWould recommend location but not company
Christopher WI WILL NEVER USE UHAUL AGAIN.
Christopher WGreat customer service and easy rental process!
Tameta WUHaul employees that I interfaced with were extremely professional and helpful
Anna TGreat service! Enlightened me on other U-Haul services and how my trip could go better next time.
Gariandra DNo comments
Vickie BMy hometown, great to have a location available, good service.
EDWARD MVery friendly staff & clean location BUT - Dead bed bugs & a couple live ones were found in the U-Haul truck. I think it should be mandatory for U-Haul to check for these. It's frustrating to think the U-Haul will be clean, yet find such a difficult bug to get rid of crawling on your items. Will definitely check in the future.
Adam HWas closed when I dropped off. The neighbors across the street helped me with my trailer
Stacey LThe service was great, the lady that helped me,waited after hours for me to go to an atm, most appreciative
Bradley SEverything was great, the lady that helped me was so nice.
Hannah KThe staff were friendly and helpful!
jennifer mHave a back up plan if the system is down.
Jamie HI love these people, they always find a way to help me.
Eddie MVery nice people
billy hThe Hills were incredibly helpful and kind. Best U-Haul I've had.
Russell JLove everything
Edgar HI ended up at this location because they had the size truck I needed and I appreciated that they were proactive in meeting my needs and they were friendly. They were able to change my drop off location (or at least said they could) after I requested a different drop location than what was auto selected online. The change in location became a problem for drop-off but I don't think it is the pick-up locations fault.
Lucian SService at Hills Station was superb!
Tyeshah WNothing Hill's was great, no complaints!
Sandra DWasn’t rude but wasn’t friendly eather
Fredrick OI have been pleased every time I have needed a I haul.
Daphne GNone---the personnel at this location was the most courteous that i have ever experienced at U-haul. i will strongly recommend to anyone.
curtis bThe Hill's are a customer-focused special team. Flexible and professional. Fair.
Will SHills oil met me on a Sunday and was very informative and professional
John BThis facility helped us when we our truck broke down 1/2 way to our destination. The man that helped went above and beyond to help with our situation, we would recommend to anyone in the area
Joel SVery friendly people, who were very helpful in explaining our rental options. If I ever need to rent another Uhaul, this is the location I'm going to.
Alexander BOnline truck return very easy and quick
Iana D