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LISA O
Customer Reviews for Houskas Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Absolutely nothing. The service here is absolutely unbeatable. The staff helped me THREE separate times with various issues and made my disaster of a day much more dreamlike. I wish I had their names, but there was a lovely redheaded woman who set me up at 3pm on 4/4, a gentleman who assisted me on the phone with moving my reservation, and the kind woman who wasn't open yet, but called my cell phone for me at 0800 on 4/5 bc I thought it may have been lost in the van. All superstars who deserve big, fat raises!
Amy GS.O.
TERRY Bnothing. lady at the counter was very helpful and friendly
Vinnie RI would only suggest that the location have a representative do a "walk around" vehicle inspection with the customer before & after the rental. I took pre-trip pictures of slight damage on the truck (Scratches from tree branches I'd guess, a minor dent in the door) to protect myself from any disputes but I did so unilaterally. I would note that I visit this location frequently so that was probably a factor.
Thomas SI wish there was a way to better measure the gas tank contents. We added 7 gallons of gasoline but drove only 17 (seventeen) miles. Obviously the gas gauge showing full at the beginning of our rental was off by a lot.
William KPick up process was smooth and straightforward. Staff clearly explained everything.
Eric NYou should provide instructions for pick up. I did not have any instructions, and was not sure what to do after checking in.
Karen TVery misleading info, I called ahead and was told $1/mile, when I returned truck, was then told I’m being charged $1,29/ mile for “weekend rate”
ryan pNice people, best service of any place i have rented before send everyone to this place.
Roger GA+ experience!
Thomas KThe process is convenient but the UHAUL part of the store service (an ACE Hardware) ended at 3pm so you had to use the cell phone check-in to return the vehicle. I would have preferred at real person to check in the vehicle for return. The app did, however, work as intended.
Steven SVery friendly women at drop off. Was giving the wrong information when I reserved it over the phone. Well not wrong but like withheld. Probably shouldn't do that.
LOGAN PThe gentleman that helped me was not very friendly
Kevin EGeorgia at the desk was wonderful. Called earlier in the day from something coming up and were able to move my pick up time with ease. They even brought the truck around for me. A around fast and easy.
Logan SVehicle was not clean…spill on floor of passenger side and something sticky in one cupholder. Vehicle did not have a full gas tank. The box was very clean.
Thomas FStaff was unfriendly and unhelpful.
Matt S99 cents a mile is absolutely ridiculous.
Duane KThe final destination was a place I use locally and trust they will return my key. I have no issues with ace hardware.
Kaylee SWe were hoping to check in the truck with the employee inside, but were told that they were closed (I guess the U-Haul part was closed, the store was not) so we needed to use the app checkin. The app is fine, but it's a little hard to take the needed pictures in the dark parking lot at this location.
Brent AEverything was explained very well. I had no trouble with pick up or drop off of the vehicle. Use of your website at the facility was lengthy. It may be that your computer services need tweaking.
Ellen TThe truck was clean and in good working order. I do not smoke and the old musty nicotine drench is a bummer in the truck. I used the AC...it was a hot day but kept some fresh air circulating in with a couple of windows jarred down a bit. I would not rent again if I can help it due to price overall. It was about 74 miles total use and with the week-end higher rate, taxes, insurance, basic $20 fee added and all ...it was close to $150 to move the stuff. I paid the gas, did the work and that is a bit steep just for the use of the truck for the hours used in my opinion. I think more along the lines of $75-$85 would be more reasonable for the part of the day use.
Jeff BKudos well done to Rob.
susan tThe price other everything was perfect
Tim CEverything was great! Always friendly & helpful
pam tI have rented from this location multiple times and they have always been very helpful and do a great job.
Valerie AWas charged incorrectly!! Already emailed a complaint and no one has bothered to get back to me yet. I want my money back
Robin WPickup truck was brand new (~2K miles), yet already had bad cigarette smoke odor. Consider going smoke free and assessing large damage fees for smoke odor.
James BRenting at Houska"s Ace Hardware is always easy and convenient. Their vehicles are well maintained and the employees are always friendly and helpful...will certainly rent there again.
Darla LOld truck, felt like transmission is about to go out, shifting really rough.
damir oSuper easy pick up and drop off!
Elijah WStaff was knowledgeable and informed me of each topic that I was not sure about. The entire process was smooth and everything was clean!
Eileen DThe computer seam to have a few problems
BONITA CAll was good.
George MThe amount of miles given were not read back Tom me to confirm. The mikes given should've been foe round trip. They weren't. Not that that in itself is to blame, but in every industry, there is confirmation. The person working also was not interactive at ALL! He seemed to not want to be there. So no !, to be charged all together nearly 200 bucks is NOT an incentive to return.
SANDRA GThe process was pretty simple and fairly quick staff was great for it being a last minute rental I had made reservation on line at another location and that location Failed me so I called Houskas Ace Hardware and was able to get what I needed
William MTPMS seemed to need servicing. I aired the tires myself but the low tire indicator never reset itself.
Rick TRien
Jane JThe staff was professional, friendly, and helpful. They helped with anything that I had questions about, and the drop-off location was easy to find and drop-off
Brenda CEverything was handled professionally. All was explained in detail, couldn't have been easier.
Mitchell JNice truck. Nice service. Easy out and drop off
Edward b