Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There was a huge tire mark in the storage unit from a previous tenant. I never had a vehicle in the unit. Upon final inspection, the employee blamed me for it and withheld my deposit. She was very rude and mean to me even though I stayed respectful and polite.
Richard Hayes
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Expérience générale
Évaluation :
5
All is good. Nothing else to do.
johnny lee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quiwangee Holloman
Évaluation :
5
S.O.
Bryan Pike
Évaluation :
5
Everything you need in storage! Staff was very polite and professional. Will use again.
CHRISTOPHER WAMBACK
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Boykin
Évaluation :
4
The young lady working the location had no people skills, was rude and had my wrong email address from 5 years ago and was adamant my current email address was not valid.
ray kennedy
Évaluation :
5
Britnie was awesome to work with and extremely helpful in helping me move units
DANNY STRICKLAND
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Expérience générale
Évaluation :
3
They should have someone to answer calls and respond to customers in a timely manner. NEVER spoke to anyone and I made numerous calls to do my drop off. I had to call Uhaul due to problems with app It took over an hour because location was of no assistance
stephanie bradley
Évaluation :
5
Le client n'a pas laissé de commentaire.
elizabeth albeesheh
Évaluation :
1
Le client n'a pas laissé de commentaire.
James Evans
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES MORRIS
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY FLOWERS
Évaluation :
5
Brittany is great
Stacy Giardina
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Expérience générale
Évaluation :
5
Thank you very much. Service was great and staff very nice and helpful
DIANE LOVERN
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Expérience générale
Évaluation :
5
It was horrible the manager treated me like garbage and her manager mad excuses for her saying that she just had a bad day like that gives her the right to raise her voice at me talk over me and threaten me
Dana Spencer
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Expérience générale
Évaluation :
5
Manager that works at the office is rude and completely unprofessional. She was incapable of working with me when it came to returning the deposit because it was a unique situation. I was in a car accident and am completely immobile for 3-6 months. We are currently living in a temporary house on base and would be moving into our permanent residents in the middle of December. She acted as if there was nothing she could do and got extremely irritated with me. Completely unnecessary and needs to be told how to handle situations for customers. I would not recommend this storage facility to anyone I know.
JESSICA DAVILA
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Sutton
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANNY STRICKLAND
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAMON MACIAS
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Expérience générale
Évaluation :
5
Courtney was very helpful.
BRITTANY WILLIAMS
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alex Brann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamie Webster
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Charlton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus Pennington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda Outlaw
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katasha Terry
Évaluation :
5
She was amazing.
The best service I ever had at a a uhaul!
Bobby Harvey
Évaluation :
5
Very helpful service!
Ashley Fingal
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Réservation
Évaluation :
5
Great experience. Felt like my business mattered and was important.
greg potter
Évaluation :
5
Mary and Kristi are the greatest, very personable and always ensures customers are taken care of in a prompt manner. Provided updates during the hurricane, preventing me from worrying about flooding.
JOE SEMONES
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen Anderson
Évaluation :
4
I had the storage space for years, but decided to purchase a storage house for my home. Great Services
PERCY JONES
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Expérience générale
Évaluation :
3
More inform person at the I haul that knows more about checking someone out.
RICK ROGERS
Évaluation :
3
I didnt actually go to this facility because i never needed it. When i signed up for a uhaul it auto-filled this location into my online order. I had already reserved a storage unit somewhere else.
Tiffany Rossi
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Réservation
Évaluation :
4
Many times when i called during office hours, no one answered the phone. It was very frustrating at times.
PAULINE PRICE
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN LISCHIN
Évaluation :
4
Mary was very helpful and courteous.
ZIGRIDA SCHMIDLIN
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Expérience générale
Évaluation :
5
Combination lock for roll up door should easier to install on door.
Gustav Monaco
Évaluation :
4
Everything was easy, questions answered efficiently, friendly service.
SUSAN MCNULTY
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Spruill
Évaluation :
5
I was unable to use this facility. I received a phone call stating they did not have the size I needed. The facility was very friendly and helpful when we did speak.
Privacy Request
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Zukowski
Évaluation :
5
My entire moving experience was made stress free thanks to Karen. 5 star service and experience all around!! Will highly recommend to everyone
TOM MURRAY
Évaluation :
3
Provide directions to the location.. Spent an hour trying to find the location.
Zachary Whipple
Évaluation :
5
Just high mileage charged
CURTIS MURRAY
Évaluation :
5
great place nothing can be done to improve
ASHLEY HARVIN'SCOTT
Évaluation :
5
This is a good place and good people. Thanks to them our move 1/2 way across the country was event less and that is what we wanted it to be. Cudos to them for an excellent job.
NANCY LEIGH
Évaluation :
5
I was treated with the up most respect. I would recommend this company to any one, I am well please with the service I received. They did a outstanding job and needs no improvement. Best staff ever.
BARBARA JONES
Évaluation :
4
The location ended up being farther out of the way than I thought. I was kinda in a hurry, but the lady took two phone calls while she was drawing up my papers. I had to wait about 20 minutes and there were no other people around. I was the only customer there. U-Haul's Online Reservation system is very poor. Not only is it confusing for a one-way reservation, but the truck I thought I had reserved ended up not there even though I received a confirmation for the reservation. I had to pick up the truck in another town. Furthermore, the reservation center in Raleigh told me that I would get a $50 credit on my CC, which never happened. I had to call today, 2 weeks later, to get the credit....Lori had no notes on the $50 credit and asked me the woman's name I talked to since they had nothing in the system about the credit. Lori sounded very reluctant to give me the credit, but I am not confident that I will even get the credit within the next 10 days. Overall, the customer service at U-Haul is POOR!
CHANDLER BURNS
Évaluation :
5
No improvement needed. Karen was excellent !!! Her son Rick did a fantastic job loading and driving my furniture from NC to AR. Not one scratch on my furniture. Karen was knowledgable and extremely helpful with what I needed. Enjoyed working with her and her son.
NANCY LEIGH
Évaluation :
5
The owner was the best UHaul owner we've encountered. Karen was able to modify our reservation to meet our needs quickly and expertly. Although there were some issues with our initial reservation that could have been a headache, working through them with Karen was a breeze. We would go out of our way to work with this location again.
Bryan Watson
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER OUTLAW
Évaluation :
3
Le client n'a pas laissé de commentaire.
MICHAEL DAVIS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY RENE MUELLER-JENSON
Évaluation :
3
Le client n'a pas laissé de commentaire.
ELEANOR SESSOMS
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSIE JOHNSON
Évaluation :
5
The attendant was real pleasent helpful. And we also are using the storage unit to store our load until we find a home in the area.
MARVIN D ARNOLD
Évaluation :
5
She was wonderful....had all the info and we were good to go! Thanks so much
TERI GOHRING
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN HOLLIDAY
Évaluation :
5
The agent was very nice. She even went out her way to open after hours to return equipment, after a long drive from Florida.
PAMELA YOUNG SUTTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN ABNEY
Évaluation :
3
Le client n'a pas laissé de commentaire.
KEAJA STOKES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky Gay
Évaluation :
5
Best uhaul dealer I've ever delt with
TYLER HUGHES
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody Messinger
Évaluation :
5
Excellent customer service/manager at facility. Did her best to accomodate & make move as painless as possible! Thanks Miss Melody! :)
KAREN ZUKOWSKI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra McGuirt
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW ROMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katharine Vaspory
Évaluation :
5
Karen rented us this equipment and she was by far the most helpful person we have encountered in all our moving endeavors. She was courteous, helpful and even gave us a military discount. We will definitely come to this location again and recommend it to our friends and family!
NIALL OXENDALE
Évaluation :
5
no complaints what so ever,very professional
RUSSELL WARD
Évaluation :
4
Very nice and friendly
Jason Siler
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles Skelton
Évaluation :
4
Le client n'a pas laissé de commentaire.
RODNEY BUNN
Évaluation :
5
Fantastic site manager, a pleasure to deal with.
Brian Stark
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Mayhugh
Évaluation :
5
Karen was outstanding, she really went the extra mile to ensure The transport trailer was at her location when I needed it. Thanks for everything! Go U-Haul.
KEVIN TAYLOR
Évaluation :
5
I was BLOWN AWAY with contentment! I called Karen more than several times and she answered every question I had with patience, confidence & efficiency. She went OVER & beyond my expectations of a U-Haul Dealer. She knows how to treat people...Thank You, Karen Z. (You have my future business & I HIGHLY recommend You to all!)
DIANE KREIN
Évaluation :
3
The agent was very helpful and called to offer additional time because of the delay. That was not necessary. When I returned truck I reviewed with her and showed her that the right side tires are not in good shape either.
WILLIAM SHUTT
Évaluation :
5
Manager lives on site & made check in easy as pie!
KAREN ZUKOWSKI
Évaluation :
5
Le client n'a pas laissé de commentaire.
JENNIFER BURNS
Évaluation :
5
The equipment -- 10 foot truck -- was excellent and drove better than any of several other U-Haul trucks I've ever used. The manager of the facility, Karen, was extremely courteous, helpful and friendly. I would unquestionably recommend this U-Haul location.
MIKE EVERRETT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis Brown
Évaluation :
5
Getting the new staff was a great step forward. Very welcoming, clean & fresh smelling business. UHaul rep now on site excellent customer service representative for UHaul!
Karen Zukowski
Évaluation :
5
Karen excellent
DWIGHT STEPHENS
Évaluation :
1
Girl running office could not do business for whipping her children and talking. Building is dirty and stinks. Very poor representation of your business.
GLENN LILLY
Évaluation :
4
Put ramps on the 10 ft trucks! Other than that no complaints!
Sherry Rouse
Évaluation :
5
Doing a great job!!!!!!
Regina Clark
Évaluation :
4
Le client n'a pas laissé de commentaire.
RONALD SATTERFIELD
Évaluation :
3
Le client n'a pas laissé de commentaire.
Scott Carlson
Évaluation :
5
Le client n'a pas laissé de commentaire.
April Edwards
Évaluation :
2
This was one if the worst experiences I've had with uhaul. I had to drive 30 min to pick the Uhaul up, this location didn't have any moving equipment at all. The employee hooked the trailer up but did it wrong and it came off during the drive back to the house causing the wireto rip off. We then had to go to a second location to get an appkiance dolly and furniture blankets. I drove around on a day I should have been loading and moving.
Erin Boykin
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICKY GAY
Évaluation :
5
Great place. Easy to find. Very helpful people. Just call if you have questions and they will do anything to help.
Privacy Request
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Premières impressions
Évaluation :
5
The entire experience was memorable. The van was extremely clean and the price was economical.
Barry Washington
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kelly Rouse
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN RPBERTS
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL PHILLIPS
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN JACKSON
Évaluation :
5
Nothing, it was a great experience. Casey was very friendly, helpful and very efficient.
Tari Cornman
Évaluation :
4
Le client n'a pas laissé de commentaire.
amanda hesselmeyer
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY ARNOLD
Évaluation :
4
The clerk was very witty and friendly. I felt as if I were at home and in good company. The lady has excellent character
TEXAN STRICKLAND
Évaluation :
3
I have no problems with the staff @ hwy 13 mini storage. My problem was that I rented a truck in one city and got a rental 50 miles away. If I had known that was going to happen, I would've looked elsewhere. That's a quarter tank of gas out of my pocket to drive to the intended city!!!
MARK GARDNER
Évaluation :
3
All equipment needed was not available at 1 location.
GARY REGISTER
Évaluation :
3
Le client n'a pas laissé de commentaire.
SLADE CHATMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
barbara sutton
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOEY LANDRY
Évaluation :
5
Very friendly assoicate
PATRICK CHRISTOPHER
Évaluation :
4
very nice, excellent service
FALECIAL ANDERSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES PETERS
Évaluation :
5
The personnel was outstanding. She answered every question we asked and was so friendly. We could tell she loved her job.
ROGER MCDANIEL
Évaluation :
5
Your dealer was fantastic, very helpful, and just a pleasure to work with. I will certainly recommend her to anyone with rental truck needs. Thanks
KEVIN MAYBERRY
Évaluation :
4
Le client n'a pas laissé de commentaire.
GARY SIMMONS
Évaluation :
3
decrease rental per day prices or reduce dramatically the cost per mile driven.
BENJAMIN MEYER
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary Kling
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juanita Finch
Non les évaluations ont été soumises pour cet établissement.