We arrived on time but was told the vehicle we were supposed to rent had broken down for a while. We called Customer Service, but were hung up - two times! - before we were properly answered 40 mins after the reserved time. Had to pay out of pocket to transit to another Uhaul branch and make the rental. Definitely needs to let customers know if the vehicle broke down so customers can update the reservation properly! Customer Service must be improved! Why agents hung up customers for no reason?
Yeling Z
Customer Reviews for Awals Dreamland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Interior of the truck was not clean. I was not concerned. Every other part of my experience was exceptional!
Garth HLocation was fine. On-line pickup was most frustrating as many of my iPhone privacy & security settings had to changed to get my truck. Got really great assistance on my third call to customer service.
Scott MMaybe have more instructions as to what to do to pick up the U-Haul beforehand, as I showed up not knowing how or where to pick up the truck, or what to do. However, Awals was super responsive and friendly!
RICHARD GCustomer service was excellent
Lynn RThe operator tries to charge me for two days. I was originally booked at Broadway and Burrard location. U-Haul Reservation: It is time to complete your Online Check-in at https://www.uhaul.com/Orders/. U-Haul res #74611803 is scheduled for 11:00 AM on 3/22/2024 to 4:00 PM on 3/22/2024. Visit uhaul.com for online check-in. Since they didn't have a van she booked it at the location I rented it from.
Asiri AGood accomodating workers
Dylan MThe code to return the key in after-hours was a problem. Code isn't shared by the representative while the rental begins, nor is it available easily within the U-Haul App leading the renting person to feel stranded. The customer service rep was great at handling the issue but it took a while which was not convenient.
Asim KAwal's was great to deal with. Very friendly. Honest. Nice store as well. Thanks for the great experience!
Patrick PI’m really appreciate his support in this location, and highly recommend!
JiHoon LGreat experience, quick service, transparency in fees and easy to extend the truck last minute. Would definitely use again
Taline AService was excellent
Dean HHad trouble while picking up because I did online checkin by self but it was not showing on your system so wedged too much time there.
vivekkummaz s