Le client n'a pas laissé de commentaire.
HUMBERTO E
Customer Reviews for Ideal Food Basket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
Vincent SThe representative that helped me upon arrival was very informative, helpful and nice to deal with. Merci.
patrick dThe staff are amazing.
Nancy JMake sure there is windshield washing fluid especially at this time of year (winter) it was very difficult to see out of a flirty windshield and to difficult for me to clean it manually.
GARY AKeep doing what you are doing.
PEDRO CQuick and easy pick up and drop off!
Monica BAll was good
Susan BThe app and verification system where you have to put in the contact information of multiple people/a photo of your lease/etc is AWFUL and very invasive. If WiFi is spotty the process takes forever and is super unhelpful.
Alexis WTruck was in terrible condition. Needs maintenance as of yesterday
CHAIM RGreat interaction and quote overall but I think they were also short staffed because I had to wait for the lady for almost 10 minutes. They do need to follow their maintenance time frans and cleaning. Truck was very dirty.
ANAHI GThe customer service is excellent in this location.
Pamela MYour website is very very slow and your automated call backs is way way over, the time expected . The person that finally called me back was polite, helpful, and assisted with my issue in a timely manner.
Windie RAbs light on brake light on check engine light on driver side door won’t close all the way
ERNEST FOui
RAFAEL MTire inflation light on and sun visor damaged
Michael MParking lot was dirty.
Alex KTHE WORST TRUCK EVER HIS TRUCK SHOULD BE EMOVED FROM SERVICE, THE TIRE PRESSURE LIGHT WASS ON, ON THER HOTTES DAY NO AC. IWAS GOING TO USED IT FOR 24 HRS. i RETURN IT A GOT A HERTZ TRUCK FROM NANUET.
Robert ABetter lighting in the parking lot. When i returned the truck, there were roaches on the bring next to the lock box.
Marie MThe person working was very helpful and could not understand the addition mileage charge and attempted to remove it. He saw that the dolly and blankets I rented were present and folded. I need to contact customer service for this rental because I know I received a discount for returning the truck to a different location which was an hour away from my final destination, however the charges on my card do not seems to reflect this,
John NThe truck I got was dirty and had a smell off pee. The key had issues you had to turn it on and off a bunch of times before it was able to turn on. The gas gauge was also having issues. After I filled up the tank and was in transit to drop off the gage started going back down so I had to go back to the gas station and put more gas.
Nelson RThe trucks are filthy, trucks should be cleaned upon completion of drop off to ensure cleanness for next renter
ANNELOVE SGreat service and patient representatives
National PI'm a stickler, there was light soil, the truck could have used a sweeping, but in the grand scheme, it was clean. I used it and was very satisfied.
Ayeshah lExcellent service every time I rent
Nancy JPleasant transaction.
jose myou have to be able to extend the rental, the customer has no control over, If one canot get a replacement truck in 2 hours, to any location you should be replaced you dont know your job. The distric manager should know where to pull resources from. This is a disgrace one have to unload a 26 footer without reaching final destination because the truck is due, NO EXTENSION ALLOW. Iam done renting from UHAUL
Robert AFast,easy,great
melvin sI used 10” truck on January 23 Drove 65 miles it cost me $17 on gas⛽️ Which is great 👍
Leydi TExcellent customer service
MARTHA FPerhaps the attendant could spend less time on tik tok while inspecting the van upon return and literally ignoring the customer while scrolling through her phone.
Edgar PEceklany service
barry bThe check out Women was awesome!
Daniel GLe service a été excellent.
Lennox DThe ease of pick up for my reservation was excellent. The girl knew her job and was friendly. Plenty of parking for the trucks and my car and everything was well explained.
stephen bVan was dirty inside and smelled strongly of cigarettes.
Regena CWas charged for gas and cleaning. Returned truck clean and with the exact amount of gas I got it with. But was charged for and the customer service at this location she has no form of people skull, very RUDE.....
Phillip MVery good
RAMONA Athe gas marked on the inspection sheet was 7/8 the gas on the truck was 3/4 thats 1/8 free gas upon return
Robert AConvenient location for my drop off but it is only a Kiosks that i used after hours.
MARIONA Wpersonelll at check in / check out helpful
Richard GThe poor young man working behind the counter is also sending out money orders and handling returns and doing many other things for the grocery store customers, which meant we didn't actually get into the U-Haul truck we rented until a half an hour after our reservation time (we had arrived early, figuring we would wait). It would have been nice to have that time credited to us on the back end. That young man was doing an excellent job though, he was polite and quick.
Matthew UWe didn't do a walk through to check for existing damages and I ended up having a problem at the drop off location because of that.
MICHAELERIC HThis unit was rented by an individual who was going to move our property. He then dropped it off and left it at our country home and left. So then I was left with a truck with 2 bald tires (I have pictures) was threatened that it would be reported stolen even though it was returned to the closest U-Haul center. This was not U-Haul fault with exception to the extremely dangerous BALD tires.
Miguel PThe staff was very knowledgeable and exceptional customer service!
Sharon WFix the air-conditioning
Stephen CThe guys behind the counter were super helpful and courteous.
MICHAELJOHN JAlways A plus
ALMALUZ N