Customer Reviews for Imart
(U-Haul Neighborhood Dealer)

Évaluation :

5

very happy with my experience.

Évaluation :

1

The van had low tire pressure on all 4 tires, the entire van reeked of cigarettes and there was trash EVERYWHERE: in every cup holder, on the floor, on the passenger seat and all over the back of the van. Maybe prepare the van for someone would be a start

Évaluation :

2

The van smelled like cigarettes on the inside. The interior of the cab was not clean, the van could use a good cleaning. The customer service was poor. The facility is in a gas station, not an official Uhaul facility, so the level of service was not up to Uhaul standard.

Évaluation :

4

The van I rented had debris in the back that I needed to try to remove before I load it in my desk. It was very dirty and I had to wash my moving blankets after I was finished. Also, the person checking me in try to charge me for 62 more miles than I actually used. I was happy I took pictures of the dashboard before and after the rental.

Évaluation :

5

Representative who assisted me was excellent!! I'm only sorry I don't remember his name. Truck was clean and available at the requested time, service was fantastic, and they got me on the road quickly.

Évaluation :

1

Have the equipment that was ordered, someone who is trained in customer service onsite and a truck that isn’t in need of repairs

Évaluation :

5

Friendly and helpful staff make returning stress free.

Évaluation :

3

Truck was covered in bugs from previous trips. I don't care about the paint, but a clean windshield is a minimum.

Évaluation :

2

Drop off was to a third-party business with no U-Haul office or employee

Évaluation :

1

The person at the pickup location could have cared less about what she was doing. In fact, she said as much. We had to call corporate and have someone come out to help us. A few minute procedure turned into 1,5 hours. The truck did not have a full tank of gas, was filled with cigarette smoke and was filthy. The blankets were not folded, but thrown into the back of the truck.

Évaluation :

5

Customers for the varieties store interrupted the both the pickup and return process.

Évaluation :

1

The pick up location is a convenience store/liquor store/marijuana paraphernalia store. The lady working the counter of the store, which is not in anyway a U-Haul location, was nice, but was obviously very new and had a very difficult time renting me the vehicle. This is not an appropriate U-Haul rental location. Shame on Uhaul.

Évaluation :

2

This is a corner store subcontracted by U Haul Person in the store was unaware of our pickup and could not assist us to make sure we connected it properly . We drove to an actual UHaul location twice. Once to have them show us how to install the towing ball and the second to confirm we had the trailer connected properly/safely.

Évaluation :

1

Worst experience ever. Location change was never communicated to us. The Manager at Highlands Ranch store should not have contact with customers, she's awful to speak with. Hung up on my husband and myself. Truck had zero gas and no keys. We waited hours for a key to be made. Terrible experience

Évaluation :

3

Take a photo of where the drop box location. Would make it easier to find especially after hours.

Évaluation :

1

This site is in a very busy liquor store. The attendant continued to have me wait while he checked out a revolving door of customers that came in after I did and even though I had a scheduled appointment. In between customers the attendant would ask for a pieces of my information at a time and several times would ask the same question. I was never shown the truck or the car hauler and was not given any instructions on their use. I had to figure out and hook the car hauler up to the trailer and hope it was correct.

Évaluation :

3

I had an extremely disappointing experience with uhaul. I made a reservation a month ago since I was moving to a new home from Denver to Aurora. Uhaul changed my pickup location to Littleton an hour before the move and i had to drive 30 minutes out of the way to this location. I was told on the phone on the way to the new location they didn't have my size truck and only had a bigger size so was up charged for this. I also had to return all the way back same night adding to my driving On the phone before I picked up at Littleton location, I spoke to scheduling and did ask to get a closer pickup spot but they said they had nothing in Denver. They mentioned a mileage discount for my trouble , but never told me there was only a 20 foot truck at my location and not the 15 i asked for. While this location was able to get me into a 20 and process my order last minute, overall I was disappointed with how uhaul added greatly to the stress of my move.

Évaluation :

3

Location was fine, but was in a gas station with one tiny UHaul sign that was easy to miss. The personnel was helpful but asked if the moving blankets were in the back of the truck. We explained, nothing is in the back as we never were given any blankets. He insisted, "it says they gave you blankets" to which we responded I understand that, we asked for them, we paid for them even, but were not given any. After going back and forth like this a few times, I showed him a picture of the box truck with out load in it to hopefully prove that there were never any moving blankets given to us.

Évaluation :

4

The only issue I had was that I reserved 2 Dolly's and they didn't have one. They accommodated my request for a different truck so that helped but no dolly made my move a little difficult.

Évaluation :

3

This was my first U-haul experience. The location the equipment was rented from did not have the hitch balls available for sale or rent; therefore, I had to drive to another location and buy one and return for the equipment. When I came back for the equipment and hooked it up it was discovered that a wiring harness was missing that connected the dolly wiring to the truck wiring. Guess what, I had to drive to the other U-haul location, with the dolly (without taillights, brake lights and turn lights). Once the connecting harness was hooked up, it was discovered that the right taillamp did not work. Since this location was not the location where the equipment was rented from, they were reluctant to fix the equipment. After some complaining, they tried to fix it, but could not make a proper fix. In transport, the light came loose and was hanging by the wiring and I had to zip tie it up.

Évaluation :

1

Location was sketch. Did not open on time. No one replies to the emails i send. I am trying to dispute incorrect charges getting no support. I will not use uHaul in the future.

Évaluation :

1

I needed some anti freeze the imart didn’t support the vehicles

Évaluation :

5

El único detalle es que una luz no funcionaba!!!

Évaluation :

1

Pick up location was a gas station and the guy at the counter had no idea how the trailer worked or how to attach it. I was left to figure it all out which was unprofessional and frankly dangerous

Évaluation :

5

Pick up was scheduled at another location, one that was listed on the UHaul website. When I called to confirm, they reported it was not a pick up location, so UHaul had to change it. This place was really nice.

Évaluation :

1

They stole everything out the back of my truck after an accident that wasn't my fault.

Évaluation :

1

If UHaul wants you to get your truck/trailer at this IMart, just say NO!!! In fact RUN the other direction immediately!!! These people have NO interest in customer service, the opposite! We showed up there 3 days early just to confirm that all would go well on moving day and they saw us in the system, all good. Then on moving day they had no idea where our truck was! After much delay and an attitude that we were one giant pain, they found us a truck. They tried to charge $150 more than we were quoted but we had documentation with us so they couldn't. We had ordered a dozen blankets and a furniture dolly but of course, they were not in the truck. What a nightmare! The place in AR where we dropped off the truck was outstanding, extremely helpful & professional, top notch all around.

Évaluation :

1

The gas tank was already 1/4 empty when I rented it's I barely used any gas and I was charged the cost to filled up the tank

Évaluation :

2

Missing furniture dolly and 6 pads. Attendant at location showed up 20 minutes late. Wouldn't use again.

Évaluation :

1

I scheduled a 4 hour rental starting at 8 am. Imart opens at 7 am so I thought I would get there at 7:45am to knockout all the paperwork. When I got there, both doors to the store were locked and nobody was there. I call the store multiple times which lead me to a full voicemail. After leaving the location at 8:25am I was on hold with uhaul and there was still nobody at the store. Uhaul eventually got to my call and had their management call the location/person who told them he was there the whole time. When I went back in at 9:15am he argued with me and told me that I was wrong and that he was here the whole time. On top of that I didn't even get a 4 hour rental because he had to have the vehicle back by 12pm.

Évaluation :

1

Business did not realize I there to pick up the the trailer. This was after having my reservations being cancelled at two other closer locations. The business then tells me that they "do not hook the trailers up". I had never hooked that type of trailer up so had no idea if it was right. They offered no assistance. They are a very poor Uhaul. associate.

Évaluation :

5

Great location. Very helpful

Évaluation :

3

The electric wires from truck to auto transport carrier were not connected; they were TIED together. We had to wire them together so we would be legal with brake lights and blinkers on the auto transport carrier. The truck cab had dog hair throughout and dirty dog prints on the middle seat. We ended up vacuuming the cab since I am allergic to dog hair.

Évaluation :

5

Quick, efficient check out of the truck and I was on way in Five minutes.

Évaluation :

1

When I arrived the van was not parked in the location I was directed to by the online check in. Additionally, the keys were not in the lock box for pick up. The front desk attendant was a young man who had nothing to say other than, "ya, here, it's parked out back." The van was not clean when I picked it up. There was dirt and grass in the back. The front had a sticky substance on dash and in the cup holders as well as pet hair from an previous occupant. It was clearly not cleaned between users which is shocking considering the current pandemic. The vehicle is also due for an oil change. When I tried to let the online drop off know the vehicle was not ready for its next user, I was automatically going to be charged a cleaning fee so I was forced to put that the vehicle was fine so I didn't pay for a mess I didn't make. Overall a very poor experience.

Évaluation :

3

The equipment was sub par should be retired. The customer service was lacking for uhaul knowledge and ability. I sent an email to uhaul through your site as I am filing a complaint about the customer service from Uhauls main CS Department. I was treated like crap and the last 3 times I have rented uhaul has been more than disappointing.

Évaluation :

1

This was my worst experience with Uhaul. The so called attendant had no idea what to do or how to do it. He called his boss, who told him apparently to have me disconnect the car hauler. He had no idea of what to do with it. They apparently didn't check it in, in a timely manner, as I was called 3 days later and asked where the unit was. I am a former Uhaul agent from a 30 year dealer. He would of fired me if I ever handled a transaction for him in that fashion.

Évaluation :

5

N/a

Évaluation :

5

The gentleman who helped me with the rental was super efficient, kind, and well mannered. I appreciated his assistance.

Évaluation :

1

Location charged additional amount a full month after the return when I did not exceed allowed mileage or return late.

Évaluation :

5

Only negative was they didn’t have all the extra supply’s you see in the Uhaul stores

Évaluation :

1

It was over priced from the internet and was told I was only paying 218 than got charged 318 they didn’t say there was a holding fee s

Évaluation :

1

Don't make pickup process complicated, person that was chatting during my virtual confirmation was very unhelpful. Also, don't try to overcharge, hire helpful honest workers.

Évaluation :

2

The location was in a liquor store that needed a good cleaning. I realize the weather prior to my rental was not conducive to a neat store but the floors were dirty and sticky. When I picked up the truck the store's printer was not functioning so the paperwork was transmitted to my e-mail address. I asked which truck was 'mine' and he essentially said, "Look for the number near the front of the truck." I couldn't find any numbers that matched the key ring so I took the truck that opened with the key. Unfortunately I could not open the paperwork, but that is not your concern. Still paper in the hand would have been better. When I returned the truck the store clerk (not the same one who checked me out) had difficulties calculating the charges. I photographed the odometer at pickup and return and there was 30 miles different. She initially charged me for 60 miles of travel. She gladly made the correction, but the error should not have been made in the first place.

Évaluation :

1

Protective moving pads ordered online were not in the truck. Uhaul location told me to go to a different uhaul location to get them if I wanted them. So much for the uhaul guarantees. Truck was also dirty, had to sweep it before I could use it.

Évaluation :

3

The cargo van was dirty and was parked far. It was not even accessible to perform the check in properly.

Évaluation :

4

I was told by employee at store they don’t want to deal with uhaul and we’re working on getting rid of uhaul at their gas station

Évaluation :

3

Drop off instructions didn't say it was at a Dairy Store. Clerk was okay.

Évaluation :

5

All good

Évaluation :

1

The woman helping us was really rude. She wasn't very transparent. She didn't tell us we had to fill up the tank or tell us where to park it. I will be going to an actual uhaul location next time

Évaluation :

1

I do not want to be negative, but this location should not even be in business. From wrong phone numbers, to not having the items ordered on-line, being sent to another location, and not getting any discount for any of it was very upsetting. I also was not the only customer having a terrible experience. It was several others in person , on a busy weekend. Keep in mind this is only ONE DAY out of the year. Horrible experience. I recommend visiting a location prior to booking, and having the details worked out through a legit UHaul storefront. Best, ---D

Évaluation :

5

I have Rented from this location a few different times and I’ve always had a good experience

Évaluation :

1

Go over to the Highlands Ranch location and learn how to do things right, like cleaning vehicles and treating customers with respect and courtesy. Also figure out how to check in a vehicle without charging the customer 4x's the amount. Otherwise, just quit doing UHaul services at this location, because the whole experience was the worst I have ever had with any business ever.

Évaluation :

1

The attendants gave me a truck with a nail in the rear driverside outside tire. They didn't do any preventative or maintenance checks before sending me on my way. When dropping off the truck after having had to use roadside assistance, the attendants said it was neither theirs nor U-Haul's responsibility to check for flat tires. I was paying a team of movers hourly to help me move and because of the flat, we had to extend the move by an hour costing me more money. Had the attendants been properly trained to do their checks on the trucks, I wouldn't have had to pay the movers for an extra hour. The owner of the station did not take any responsibility.

Évaluation :

3

I wasn’t informed of the location change until I got to the Uhaul office in Highlands Ranch. I also did not receive a dolly as I had requested and paid for.

Évaluation :

5

The store owner/manager at this location was exceptionally knowledgeable, helpful, and friendly. I did have a problem with the online customer service when I called to extend my rental by 2 hours. I had been given the 10' truck for $19,95 per day. I picked it up at 12 noon and said I'd be done by 4pm. It turned out I needed it until 6pm. When I called to say this, they immediately said they charge me for not just one, but 2 full 24 hour periods! And that was that...no bring reasonable. The local store owner changed that for me back to the one 24-hour period (since I only had it 6 hours!)....and I was once again a happy customer!