Le client n'a pas laissé de commentaire.
Judith H
Customer Reviews for Iron Pony Small Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make you service provider update thei computer
Dale HNot a thing
Francis CHe was late and we had to wait over an hour for him to get to the shop. The trailer was buried in snow and not ready. He couldn't get the computer system figured out and signing the trailer out and paying took over an hour m. He smelled so bad of body Odour my husband and I were gagging in the shop while we had to wait. The trailer was dirty inside
Lisa HNothing off the top of my head
Ashley HEverything
Lisa HExcept Debit/credit cards
Tina SExcellent and caring person there. He told me I should gave had the pickup location on broad st explain all features and told me that's not how uhaul expects clients to be treated.
Danny Bit isn't Shaunavon faciltiy that was the problem i have placed a complaint already with more or less a you made a deal with the person on phone when when it happened so to bad it was further than expected for drop off. As Swift Current location was closed i had to drive to drop off at Shaunavon, I would really appreciate a manager to call me on this at 403-519-7155 !!
Jeffrey KExcellent customer relations
Brian WTruck was snowed in, was told I had t pay someone to plow it out, had to for mileage for an extra trip because I couldn’t drop it off where I should have been able to and had leave more gas in there.
Rachel AThe pickup location was changed to Shaunavon without telling us. I checked two days before pickup and it was in Swift Current and no one called me before 6pm the night before pick up like it said they would. The morning of the move when we went to pick it up in Swift Current there wasn't a uhual there and then we figured the location was changed in the reservation without our knowledge. Moving is already stressful without unexpected changed. We understand it was where the equipment was but no one told us so we could plan accordingly. The staff at the Shaunavon location was great. It delayed the day by 5 hours with the detour and changing when the loaders could come. When I called customer service to understand why I wasn't contacted about the change the representative told me they called me which they did not as I have no record of any missed phone calls and I was expecting it in the evening and waiting by my phone while doing my final packing. She transfered me to a person in booking and he was very considerate of the situation unlike the first representative. I will look into other moving companies before ever using uhual again. It was a horrible experience.
Jesse LSays there open at 9am no one around at 10 am, left a voice mail, received and extra day rental because they would have shown up way later then they were supposed to be open, not happy with this location at all
Justin STerrible terrible terrible service - shouldn't be a uhaul drop off location. Owner didn't show up to work, wouldn't answer his phone all day. Poor poor service. Please get rid of this man.
Emery SAlthough the location was fine, it was an hour and a half away from where I had asked to pick up. It added time to our already long day.
Gary MThe gentle man was very helpful told me how things work on his end and that i did more than most ppl do which to me wasn't anything i would change thank you to him
Colin MJohn is great, more than helpful, right down to coming out and making sure everything is hooked up correctly.
Keith WTrailer worked very smoothly will certainly be using this service again when needed.
MATTHEW WWe've made two drop offs at this location and have yet to see it open. Don't know what the location looks like or if the staff is helpful….
Darla BThe trailer leaked; a lot of water was in there and boxes were very wet on the bottom when we unloaded.
BETTY JThe drop off was the best part of the experience. The Shaunavon operator is amazing !!!!
Lesley SJohn is thorough and great to deal with!
April JThe whole idea is an excellent one, but being able to go though the paperwork/computer work quicker would be an advantage. The agent explained all the different options and the how to do things quite well.
Peter NHe was amazing and very polite especially when I got charged extra for gas!
Lori RAgent on customer service. For after hours support very helpful
Arthur RVery difficult to find
Dale REcho gauge needs to be in a more visible and larger size , trying to keep your eye on that small gauge is distracting .
Russel NNot a thing. Iron Pony hooked up the trailer for us. Inspected all the lights were working. Double checked when the one light was not working correctly. Explained I could use my phone to let Uhaul know it was returned.
Brenda BGet your machine working so that the refund comes to me right away. If you are listed as open at 12:00 then be there at 12:00. I shouldn't have to wait until 1:00 to get service.
Carry GGreat service!
Prajyot Swhen you want to rent a truck or trailer they never have stock have to drive 2 1/2 hours away to get a truck or trailer he said I can put in for a truck but can not guarantee he can not get one last time he said he could 2 days before I get my rental truck said can not get one you will have to look some where else
Wayne DI left a hundred dollar deposit in Ontario. This store said I will get it back, I still have not got my money back. Why is he not refunded me my money ?.
kelly wThe location was cluttered and had tall grasses growing on the property. However, the employee working there provided terrific customer service which made up for the location.
Joy FEverything went smooth. Equipment was very adequate. However, I was charged a $50 cancellation fee on top of my rental fee as I was several hours later to pick up then I stated even though I had a 24 hour rental. At no time was I told that this would happen. The dealer went to bat for me and was told uhaul wouldnt reimburse me. I find this outrageuos as I did in fact rent the trailer and there was no revenue lost. If I ran my business like this I would be out of business in a few weeks I can assure you. I would hope that Uhaul would rethink this policy and back thier independant representative trying to do business in small community with a depressed economy. Sincerely Darrel
Darrel BAlways a great experience at Iron Pony.
Christine MThe sales rep had difficulty navigating your website both to reserve the truck and to process my payment when I picked it up. Streamline your website for your representative would help.
Richard WNothing. He was courteous, helpful and knowledgeable. Worked around my schedule and stayed open a little late to help me out. Definitely would go to him again.
JAMES JDidn't like that corporate added extra to our move charge. Was fixed. But would of never happened if girl on phone would of listened.
Lenoard SJohn MacDonald was so helpful. He fixed my towing lights without complaint and answered all my questions. With his knowledge, I felt more confident pulling the cargo trailer. He provided excellent customer service making this a stress free experience for me!!
carrie sHave equipment available closer to customer.
Georges GGreat customer service!
Lawrence MJohn knows what he's doing ! Have always had a great experience with him. Merci!
CHRISTINE MI got there and the clearance lights were not functioning had to hang around and help for an hour and a bit to reconnect a short in the electrical line
andre rThe trailer brakes did not work which made the trip through Rogers pass more worrisome than necessary. There was no spare tire and when asked for one they told me if I get a flat to call a number, well what if I get a flat where there is no cell service. There was no jack on the hitch so when we dropped the trailer to be unloaded at our destination we had to use a skidsteer to get the hitch off the truck. Will go elsewhere when needing a trailer next time.
Riley B