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Craig C
Customer Reviews for JDL Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A-1 equipment, A-1 service!!!
DAVID MI originally was suppose to drop off my trailer to a location located on Hwy 57 in Plymouth Wisconsin. I received an email stating I needed to have the trailer returned a day earlier at 9:00AM in the morning because they claimed they had the trailer rented. That morning we had an unexpected snowstorm but I managed to get the trailer there on time. However, the door was locked and a note on the door told me to ring the doorbell which nobody answered. There was also a phone number to call. I called it and the woman on the other end didn't have anyone to make the disconnect of the trailer. After going through your customer service phone bank, I was directed to JDL Automotive. The original place of drop off should have their franchise revoked.
STEPHEN KGreat place to rent Uhaul's! Very friendly staff!
DAVID MY'all kept 494 of my money n refuse to return it..... this is totally uncalled for n will not be tolerated. I will be reporting n hiring my attorneys today.... Never will we ever use your company ever again. This was the worse experience I have ever seen
Penny WYour mobile check in was very hard to use.
David DExcellent service, super nice equipment
DAVID MThe Truck had a check enginer light on the minute we pulled out of the parking lot at the U haul deal. The steering was wobbly and seemed unsafe. There is no way we would recommend anyone to rent from this place. This 10 foot u haul truck needs serious maintenance. Should not be on the road.
Jan tHelpful and friendly
robert rMYbe fix the straps that hold the tires down they are frayed
Kevin VFront end shimmy at 60mph. Needs repairs.
Steve GMade the reservation over a week ago for a 15' truck. Location got moved, which was ok. Show up to pick up the truck and they only has a 26' truck. I had no other option but to take the 26' for the increased price even though I had reserved a 15' well in advance. I am not happy this happened and no compensation was made for your mistake. I will think twice about using your services again.
Joseph MGreat people here.
Dale TAppreciate JDL and their quick pickup and dropoff service!
Jason WBest Uhaul dealer on planet earth!!!!
DAVID MVery smooth rental, everything went great. Online reservation capability was convenient, and JDL had a good selection of equipment.
Michael KHave talked with their staff a variety of times and they are always very nice and helpful
Todd TThe location is a bit far from my home but it is what it is. Maybe U-Haul should evaluate the amount of trailers and "get some more".
Val DYour online check in is probably the worst thing I have ever experienced. I will never be using Uhaul again.
shannen LHad to unhook trailer myself and push into parking spot
Steven GThe service was efficient and professional. Keep up the good work!
Susan MNice people
jay PDavid was amazing to work!
Hope HUpdate your trucks more than every 20 years. Maybe just fix them at least.
Michael TJDL did everything great!! I am a retired single woman and with their help my move went off without a hitch. The truck was there as promised (I've had other experiences), the rental paperwork was easy to complete, and in less than 10 minutes we, me and the driver, were out the door!! Thank you JDL and staff!!!
SUSAN TAfter renting trailer I was told to go and hook it up and drive to office so they could check connections. I was by myself so nobody to guide me to connect trailer up. This took around 20 min. Of screwing around to get it on the trailer hitch. Disappointing, frustrating and time consuming. Then had to clean the 12" of snow on the open trailer from storm prior to rental. Otherwise nice place of business. Bring 2nd person to help guide to trailer hitch. Thanks
Todd SGreat overall experience. Great price. Thank you.
JOHN KI was charged for excessive fuel, I placed 10 + gallons in the truck and they added on another fuel charge.
Steven MNice location, friendly staff!!
DAVID MHave vehicle ready to go. Vehicle was stuck had to take bigger truck. Whoever used the truck last had a white pet and there was hair in cab. Truck wasn't swept out. Have more than one person working as this is also a vehicle sales lot. When returning truck waited 25 minutes while she did all paper work with another customer who was purchasing a vehicle only to be told just leave the key and go. Two other people came in waited five to ten minutes and left because there was a line. More personnel needed. Lot was solid ice and had to walk through entire lot numerous times because of the truck issues Dangerous, salt the lot. Safety first.
Bonnie LSmooth process to check in and out. Very friendly people!
DAVID MThe battery was died on the uhaul got it started had to put gas in it right away. Than couldn't start it again cause of the battery. Called road side assistance and was advised to just jump start it our shelves everytime cause they had no one to come out during the holidays. Plus we where on a time crunch with the movers to have it.
Nikita KNone I can think of. Excellent service.
Gary SThe pin that held the ramp up (the back of the trailer) could be replaced for a safer and quieter ride, other than that everything went well!
Morgan NThe check in process needs to actually save time. If I complete checkin online I shouldn't have to do more stuff at the office. Perhaps better instructions at online checkin. For example, I didn't know I could upload my drivers license.
Scott DNot related to the location. But the uhaul organization specifically. Reservation was cancelled within 2 hours. Something came up the morning i was scheduled to pickup. When i arrived we had to redo the reservation. Luckily trailer was still available, would have been screwed if it was not.
Tyler WGreat service, nice people!!
DAVID MEverything was smooth and the gentleman that helped me was kind and professional.
Tamara EVery kind and helpful. Worked with me to help me get what I needed to get accomplished with my rental.
DIANE HThe trailer tongues need to have jacks on them. I nearly throw out my back everytime trying to put the trailer on the hitch.
Jon EExcellent service!!!
David MThis is the worst experience I've ever had with u-haul took 2 and a 1/2 hours to pick up the vehicle because the app wouldn't work and another hour wasted trying to return never did get it returned through the app
DuWayne WI called earlier in the week before my pick up to confirm everything I was told it would be already for me. When I went to pick up the information was wrong on which lock box to use for the key. The lock box key code was not correct either. I contacted the assistant number provided by the website. They helped and had to get me the new lock code password. Once I got the key it was not correct for my reservation number. I had to call assistant again. To change my reservation number to match what key number I had. Over and hour of messing around and being on the phone I was finally off to my move.
Matt HThe jack did not work properly. While cranking it was hard to make it go up or down
DAVID DMy only comment is that site would open earlier in the morning otjer than that Great Service !!
william cNothing. Business associate was very and accommodating.
Aaron LFriendly professional staff.
Lisa FDropped off truck same day as pick up Easy visual for key drop and parking
Tylere DThe online reservation app was a breeze! Would totally rent from Uhaul and this location again!
Alan JYou have nothing to improve
Cynthia DNothing. everything went well
CHRISTOPHER A