Le client n'a pas laissé de commentaire.
Dena W
Customer Reviews for JR Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Overall service was great.
ROSENDO SThe person helping me was great but the Uhaul trailer was in poor condition
MARY BThe owner was super nice and sweet. Would definitely rent from him again!!
ANTHONY DGood staff, easy check in and check out
TRILOKESH KTruck cabin was filthy!
PATRICIO PGeorge quoted me 0,79 cents a mile but I was charged 0,89 cents a mile. The other charge for safemove for $14 I never agreed upon. Please refund the balance to my credit card ASAP. Thanks. Shahriar Mesbahi
SHAHRIAR MWorked out perfectly. AAA+++ Thank you
Bo HThis was supposed to be a time saver pickup location but there was to much confusion plus they were still running the station while trying to pick up. Had to ask to have back swept out at pickup and all windows had to be washed at home due to being dirt and pitch covered.
Charles ZVery friendly owner
Todd HStaff was efficient and new the process but the location was very small as the primary business is a Gas station and UHaul is very much on the side business so parking and getting the truck inspected was difficult.
George SWindshield was dirty and there was a pair of dried up dirty socks on the hood that I tossed.
Damaris RI was told the rental was 0,99 cent per mile , and they charged me $1,09 per mile I drive 104 miles Do the math
ramon lthe guy in charge didnt know what he was doing
gasper dThe truck had a safety issue. The driver side door would not close correctly. I had to slam it 3 to 4 times before it would close correctly.
Lydia MThere were no U-Haul signs so we weren't sure it was the place we were seeking. The man in the gas station knew nothing, but, fortunately someone who worked there, perhaps the owner, came through at that moment and told us this was the place. But we drove past it at first.
linda lOWNER WAS VERY PLEASANT TO WORK WITH EXTREMELY NICE AND POLITE WILL REFER ALL MY FAMILY AND FRIENDS TO THIS LOCATION. THANK YOU MR J.R
ISAAC ACan't think of anything.
REUBEN GNot very much space to park the truck. But I liked that they had a drop box for the key, so we were able to drop off the truck even after store closed. Not happy that the gas gauge in the truck wasn't functioning properly, so I ended up gifting uhaul $30-$40 in gas and am not able to be reimbursed. They should give you the truck with a full tank so you can return it full, not a partial tank so you end up gifting them gas that could've been used for my family's car. Not happy about that at all!
AMBER DPlease note that customer service by phone is very frustrating and I really think UHaul needs to improve there location employees knowledge of the system!!
KRISTA JThe owner was extremely helpful and courteous.
Sandra RThe customer service was great. And also the return location was fast no waiting time. Will come back again. Thank you, U-haul Victor Avila
KARLA MPlease let your customers know that the U haul truck will be picked up at a Shell gas station, not a U haul station. It will help them find the place quicker.
MARY Hnothing keep on doing what you do best satisfy the customers. thank you.
WANDA Si had resereved & paid for a 14' truck but was give a 10' truck with an explination that the attic space above the cab quilified as the additional 4'.
CRISTINA Aonly one truck available 14 foot, yet truck was clean and ran well. paperwork was easy by already completing most of it on line.
deanna s10m miles from there truck said the motor was over heating. I called uhaul for help. they tex me a address to go to have it look at. we both came to the same answer. the sinding unit was bad. It had to be that way before i goy foot is very soret it. The truck ran really bad all the way here. Over 600 dollors in GAS. I will get a diesel next time. I used ryder in the past. Even after telling them there were i left it! I bet bo one will look at it. Needs a tune up bad.One othor thing! Why is threre no cruse controll. m
RICHARD C1st off, Truck was (filthy in back)!!! Cab was ok. Rear had "drywall dust" throughout. They did not do a walk thru with us for any damage or cleaning issues, etc. We found the "dirty rear section" when we got to our moving location! When we turned the Truck in at Emmett Trailer Co. in Thousand Palms CA., we were hit with a "cleaning fee of $30"!!! Very upsetting & NOT RIGHT!!! Truck was dirty when we picked it up!!! Furthermore, Emmett Trailer Co. pointed out that we never signed Insurance waiver ticket attached to keys. Well, we were never asked to do so at Shell station!!! Shell station also gave us the "hard white copy" which is a "no-no" apparently. Needless to say, we want the "$30 cleaning fee" reimbursed to us asap!!! You can charge the Shell station for it. Please respond asap! My attorney is monitoring this transaction... Merci.
erik jvery good experience
Ginnie Ajust ask for George he will take care of you.
CHERYL TIt's a service station with not a lot of selection. Prefer to go to actual U-haul stores where employees only handle related business.
Steve Mthe rate I was quoted was not the rate I was charged. The manager quoted me $19,99 for the rental, but upon return, a subordinate charged me $29.99.
samuel hExcellent experience...
GARY SVery Friendly
SHAWN RThe staff seemed to be confused and overwhelmed with only two customers.
KEVIN MComplete an inspection of the truck before filling out the papper work.
KEITH NGrate guys to deal with, very nice and curtious. Would recommend to friends and use them again.... ;-)
Luis SThe steering alignment was off, every time I broke or accelerated the wheel would jerk right. The left door seal was not working, as driving past 30 mph would cause loud, windy noise that made anything else hard to hear. The service engine light is on and that worries me significantly. I am never using U-Haul again if this is their level of commitment to customers.
PETER V