Zack is awesome
Elnoria Harding
Customer Reviews for Jackson Oil and Auto Parts Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guy at Jackson Oil made it seamless on the return. Great experience would highly recommend U-Haul!!
Scott MooreThe area was cluttered and no where to park the vehicle. I don't know if my truck was checked in because I haven't received my refund yet. Still waiting..
Quadedra DavisThey overcharged me and there’s nothing I can do about it….never again I’ll be reporting both to bbb/state
Leah ParkerNothing—the rental was easy, the person who helped me was efficient, knowledgeable and personable.
Sharon Moriah WellsLet the same gentleman that rented me that truck be of service to all people.
Rudolph MitchellFALSE ADVERTISEMENT! NOT WORTH THE MONEY!
Teresa AtkinsonReally friendly and helpful.
Elitha RichardsonThe truck had clearly had the catalytic converter cut off. It was very loud and unpleasant to drive. It was very clean and all in order, just load
Garrett PinsPersonnel very courteous. Good location.
David BrickeyReturned after hours. The App would not download the pics so had to call the 800 number. The app needs improvement.
Gary SnyderPassenger side mirror was loose and could not be adjusted. Could not see right side traffic nor when backing up.
Arpad NagyTerrible service! Told me truck was stolen and I was idiot for returning to different location... YET Uhaul rep/manager from that location TOLD me to!!! Very unpleasant jerks at this location.
Michael shannonAllow more time or check in online as the uhaul person that does the check in may not be there.
Patricia TuckerGreat Service
Anthony HannahGreat location, easy to get to, and the staff was very helpful. We will definitely use this location again.
Elaine A DirscherlThey young guy was amazing. Great customer service and communication was great. Even helped to get the truck out. Definitely will be back at this location!
Travelle PageMissing moving blankets we paid for them spent over 40 minutes in phone with U-Haul trying to resolve. Awful experience.
Larry RehrigVery dirty and junky. Staff was friendly and quick to help with the return.
Chris PoeClean the cigarette smoke off the windshield.
kenneth kendrickExcellent customer service staff friendly and helpful
bruce thompsonThe staff did an excellent job of helping us - they have set the bar pretty high for other dealers
Robert DixonNothing Mr Jackson was polite, professional and courteous! A pleasure to rent from him
Jimmy CookThe entire rental process went very smoothly. Would definitely recommend Jackson Oil and Auto
Andre HyacintheGreat customer service skills
Jeffrey ThorntonWas not on time. I had to wait 40 minutes because it’s only one person that can run the uhaul.
Psalms BrooksBad area, need someone there during pick ups and drop off's.
ron AndradeThe equipment that I booked was not available (an entire van that they apparently have not had for years). They handled it relatively well but it took a while. It should not be listed as a location that has equipment that it does not have.
Michaela BarrettYou're the best, very friendly, fair pricing and honest!
Trina ForrestThey only have to continue to be as friendly !ND curious as they are
Stephanie StewartI booked 20' truck in one place and at the end they asked to get from other location, as they don't have 20' truck at their location . I was fine for that. When I went to pickup the truck, website was down, has to wait for longtime to book it. No issues with office personal or truck. It's with your website's checkin process. Later I got a drop location at one place. Once I went there to drop off, they did not accept truck at that place , I forced to talk to Helpdesk and got other drop off location and then dropped. I did not expect this type of experience with u-haul
CHANDRASEKHAR ANUGANTILot was a mess. Both in appearance, safe lighting and the condition of the muddy pothole laden lot. The main business is apparently fuel oil delivery and their heavy trucks have destroyed the lot. Also, we felt unsafe on the lot. As the self check in includes close inspection of damage and photos, it's hardly a fast Avis rental experience. We needed to be on the lot longer simply due to the standard U-Haul self checkout and check-in. All the while we were uncomfortable and the drive on and off the premises was dicey for narrow thruways and mud pits. We were concerned that the truck would get stuck in the mud. Never again at this location.
CONRAD CHEEBe more friendly and keep better track of vehicles.
David RagusaLocation was dirty filled with junk and employee was rude as well. Gave me a truck with mud in it and had us hook up a trailer in the mud instead of the trailer that was easy to access and not in the mud. Truck pulled to left whole ride and had major bump steer as well as belt making a racket.
MARK WESTGATENo mask wearing in the store even though we are under a mandate. Location was dirty and cluttered. The truck smelled terribly but was in overall ok condition.
JENNIFER MCGARVEYBest customer service I've experienced in a very long time. The owner and manager of the facility is caring, well informed, and made sure I understood everything and had everything I needed for an awesome experience. Rev. R.W.G II
RICHARD GRAYI never received the equipment I rented, I have let them know twice in the only places possible that I have found. They charged me for it regardless and have not responded or refunded me.
Max GrellerA/C didn’t seem to work but other than that, good!
ASHLEY WOODARDN.D.
Albert CouncilMake sure customer is aware of procedure for after hours returns. The service and check in procedure was AWESOME!! So quick and easy. Will definitely use this location again!
TRACEY SHAWDrop off location was kind of cluttered with no real direction. Definitely a mom and pop kind of place. Also there was no signage to indicate that the location is a uhaul dealer.
Keith LawsonGreat service. Friendly environment
DEBRA DELAPPVery professional, vehicle very cleaned and serviced to the max 6***** s
TIMOTHY COXNo masks were worn by staff
JAMES PAISLEY