Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was nice the car was ready n warm when pick it up
Mohamed Attalla
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Komorowski
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brooke Gregorich
Évaluation :
3
While not an issue with either facility, drop off location was not convenient. I should have been given a location much closer to my destination.
Mike Carroll
Évaluation :
5
Customer service at Chardon and Greenbrier locations were excellent !!
Mike Vara
Évaluation :
5
Everything was great
Thomas Lloyd
Évaluation :
5
The truck was very beat up, over 50 mph is shook bad
Kyle Vanboxel
Évaluation :
5
Quick and simple
Calvin Humphreys
Évaluation :
2
Attendant claimed we had no reservation, though as we made a new one, he reported remembering the name and address (proving one was indeed made and mismanaged). Also mocked us entire time for moving in bad weather.
David Skrajner
Évaluation :
4
Le client n'a pas laissé de commentaire.
Denny Mikus
Évaluation :
5
The trailer smelled like horse manure or hay, or something barn like other than that was clean
Mary SLIFKA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Holbert
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA COTTER
Évaluation :
4
It's an unattended location, so it really felt weird leaving the trailer without closing everything out and/ or worrying whether it might get stolen before a human checks it in
Gerard Mauterer
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Toth
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Todd
Évaluation :
5
Merci
Dave Campbell
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonnie Richards
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Toth
Évaluation :
5
Nothing, It was a very easy to do. phone and site folks were great. All went flawlesly.
Terry Westbrook
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Toth
Évaluation :
5
I've used this place two weeks in a row and it was a great experience. I highly recommend this place. Very friendly and nice.
Helen Cale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael Ruscin
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vikki Valente
Évaluation :
1
1. Don't allow customers to make reservations that cannot be accommodated. 2. Make sure that unattended pickup process is better explained. 3. Someone should visually inspect vehicles for needed cleaning before re-renting. A terrible rental experience...
Todd Moskowitz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Littlefield
Évaluation :
5
Associate at this location went above and beyond to get me going asap. Very great service. Thanks
JOSEPH JOHNSTON
Évaluation :
5
Le client n'a pas laissé de commentaire.
David A Waggoner
Évaluation :
5
Le client n'a pas laissé de commentaire.
audra bowers
Évaluation :
5
Only difficulty was full parking area upon after - hours return of trailer, could not turn trailer around. There appears to be sufficient area at the back of the property to construct a turn - around circle.
Steve Ingalls
Évaluation :
5
Excellent experience at this location. With definitely use them again,
Neil Leininger
Évaluation :
5
It was a seamless experience. Got in and out without any problems. Returning the trailer was easy and quick. He's a great guy to work with
Roger Blackstone
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Grybos
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Expérience générale
Évaluation :
5
Excellent service à la clientèle.
Michael Chokshi
Évaluation :
5
Very easy pick up and drop off. Truck was clean and ready when promised.
Susan Corsaro
Évaluation :
5
Will use again
Audra Bowers
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert Miklavcic
Évaluation :
5
Great experience. The location worked with me and made it easy
Roger Blackstone
Évaluation :
5
Le client n'a pas laissé de commentaire.
Becky Bores
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keyota Todd
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Powell
Évaluation :
3
The link did not work that I needed to verify before I left the facility. The tank was only 1/2 way full. That's how I returned it. You charged me for 2 additional gallons of gas at $12. So frustrated.
MARC IMBROGNO
Évaluation :
5
Close by on my way.
Greg Smyth
Évaluation :
5
Awesome guy, super friendly and very accommodating. Highly recommend this location.
EMMETT LEWIS
Évaluation :
5
Merci
Carrie Rose
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Expérience générale
Évaluation :
5
Thank you great job
carrie rose
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Popp
Évaluation :
4
Eliminate mud puddles
Dan Peace
Évaluation :
5
Super helpful person running the rental. He helped us switch reservation easily from20' to 15'
Melinda Lake
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Stepanic
Évaluation :
5
Everything was exceptional
Bill Sheimann
Évaluation :
5
Very pleased all around. Would definitely recommend for anyone looking for storage
megan lagatta
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Toth
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Toth
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tom Hoenk
Évaluation :
4
Mileage cost is out of control compared to what it used to be
Jason Elliott
Évaluation :
5
ᑎOTᕼIᑎG.... ᗩᒪᒪ GOOᗪ
Patricia Martin
Évaluation :
5
Mr. Joe at the Chardon OH location was awesome to work with. Very professional, courteous, and a pleasure to talk to. The entire process was very easy from start to finish. Joe even had the vehicle/UHaul truck running and warmed up with the cold weather and snow in the area. Thank you Joe
Christopher Cimperman
Évaluation :
5
Le client n'a pas laissé de commentaire.
TYLER KLINE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norene Hosler
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Burlingame
Évaluation :
5
Le client n'a pas laissé de commentaire.
GORDON SINCLAIR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine Flaherty
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIMOTHY MCDONALD
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL SPRENGER
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sheila Finnerty
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob Huff
Évaluation :
5
Joe was great. Easy to work with. Truck was great.
Donna Papp
Évaluation :
5
Very nice unit for my needs. Thank you for being so reasonable.
Sandra Seyer
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Expérience générale
Évaluation :
5
Process was smooth, and exactly what we expected.
Eric Folkman
Évaluation :
4
Le client n'a pas laissé de commentaire.
DUANE BIDLACK
Évaluation :
5
Le client n'a pas laissé de commentaire.
judith kolesar
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Expérience générale
Évaluation :
4
Transmission not shifting well 1st to 2nd. Needed wiper blades replaced to clean off the dirty windshield.
Willis Rosch
Évaluation :
5
My original location to pick up my rental was in Sturgis South Dakota. The day I was leaving I got a call saying my rental was no longer available. They told me the closest rental was in Nebraska. If you ask me that is terrible customer service. Not accommodating at all. I will do everything in my power to not have to use U-Haul again. I had to do calling around myself in order to find a U-Haul dealer to find a rental I needed
Chip Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Zucker
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID TOTH
Évaluation :
2
Truck was filthy - smokers had used the truck before us and left butts tucked under the seat and in the ashtrays. A used covid mask was in the glove compartment. The floor of the truck cab was muddy. Was not informed of a 15 minute window for rental so checkout was very difficult. I was charged for cleaning as I was honest about the condition of the truck when leaving the truck (a mistake)
Jonathan Price
Évaluation :
5
Very friendly.
Mark Bayzath
Évaluation :
4
Le client n'a pas laissé de commentaire.
christopher phillips
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Andes
Évaluation :
5
The gentleman was very kind, understanding and as helpful as he could be. I would go back there again. Great place.
Aneta Brice
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheri DeSapri
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Hartmann
Évaluation :
2
Le client n'a pas laissé de commentaire.
Chris Garner
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID TOTH
Évaluation :
3
Le client n'a pas laissé de commentaire.
Benjamin Yarger
Évaluation :
5
Thanks for making us at ease for getting unsullied
Donald Smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clayton Ausmundson
Évaluation :
5
I happened to drop off when they were there (and weren't scheduled to be there). They were great helping me unhook and moved the trailer. Merci
KAREN BROWN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Johnson
Évaluation :
5
Nothing that I can think of that needs improvement
Robert Kirven
Évaluation :
5
Le client n'a pas laissé de commentaire.
Seth Herendeen
Évaluation :
3
Le client n'a pas laissé de commentaire.
ANGELA COTTER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Dunlap
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN LAUBENTHAL
Évaluation :
5
Owner was polite, professional and got me the equipment I needed
Robert Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
THORSTEN GREULICH
Évaluation :
5
Le client n'a pas laissé de commentaire.
THORSTEN GREULICH
Évaluation :
5
Every thing was quick we were on the road in no time
Dennis Cornman
Évaluation :
5
To be honest this was one of the smoothest rentals i have ever had thru U-Haul . I will be coming back to this location in the future
ANTHONY SOBECKI
Évaluation :
5
Overall a great experience. I like the self checkin and drop off. It's very convenient!
JOSEPH PERRY
Évaluation :
3
Truck cab was dirty and the fuel was under a 1/4 tank. The renter should not have to put fuel in the truck when they pick it up.
Joshua Sirk
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL SOLTIS
Évaluation :
1
took an hour to pick pu truck. no one in office. I had trouble with website. took me 5 calls to get keys.
Gene Hager
Évaluation :
4
Owner was accomodating and very easy to work with. I showed up early and he came from home to take care of me and get me on my way.
BRETT SCHULTZ
Évaluation :
5
Friendly and courteous owner helped hitch me up in the early morning hours of Sunday. Very helpful and he offered safety tips and instructions for removing the trailer for later that evening.
Martin Diemer
Évaluation :
5
I dropped off after midnight. Obviously, no one was on site.
Eric Hedrick
Évaluation :
5
Thanks. Everything was great
quality imaging solutions
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Expérience générale
Évaluation :
3
Truck was gross inside. Smelled of cigarettes and Marijuana. Ramp support bar was broken therefore unable to use ramp. Wasn't told of this until 24 hours before scheduled pick up. Still waiting for the $50 credit I was supposed to receive because of this. Truck wasn't maintained, horrible front end vibration and pulled to the right while driving straight.
Dane O'Neill
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Majikas
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARRY METCALF
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VANCE LUNN
|
Expérience générale
Évaluation :
5
Rented for 1,5 years and was very pleased!! Highly recommend!
william mullet
|
Expérience générale
Évaluation :
5
Good overall experience. Automated credit card payments were easy and efficient. Property is fenced and secure. Replies to email were prompt. Merci.
MARK VEDDER
|
Expérience générale
Évaluation :
5
Nice facility, serves it’s purpose well.
residence artists
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Expérience générale
Évaluation :
5
Thank you!!
amy estey
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Expérience générale
Évaluation :
5
Everything was great and staff was amazing. My unit was safe and secure. I had no problems with anything and I was able to reach the staff when needed. Thank you for everything. And I would recommend the storage facility to friends and family thank you again.
jomarie finn
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Expérience générale
Évaluation :
5
Owner is friendly and prompt, no issues.
Preston Lapping
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Réservation
Évaluation :
4
Aucun
patricia baptie
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Expérience générale
Évaluation :
5
The owner is an Awesome individual. Prices cant be beat.!!!
michael mailhot
|
Réservation
Évaluation :
5
Joe has been great. I had two units at one time but due to scaling down we have decided to close the units. Yes I will return when the need arises because of the location and welcome feeling always.
CRAIG LUTSCH
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Expérience générale
Évaluation :
5
I actually moved out on November 23, 2018.
SUSAN LINTALA
|
Expérience générale
Évaluation :
5
The owner was great, very personable and made the experience enjoyable. The place was neat and clean, and it was in a good location. I would recommend this place to everyone!
Elizabeth Conley
|
Réservation
Évaluation :
5
Management very helpful and pleasant
marie bennett
|
Expérience générale
Évaluation :
5
Great customer service!
Beto Gage
|
Expérience générale
Évaluation :
4
The man working at the facility was very nice and everything was clean and looked organized.
Privacy Request
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Premières impressions
Évaluation :
3
Called facility after making reservation and was told that no units were available. Ended up using a non-uhaul affiliated facility.
Privacy Request
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Premières impressions
Évaluation :
3
Everything was fine with the unit. I ordered a 10x20 but had to take a 10x10. I was concerned that not everything would fit, but it got crammed in there in the end.
Privacy Request
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Premières impressions
Évaluation :
5
Great service. They found me a larger storage unit which helped alot as well.
Privacy Request
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Premières impressions
Évaluation :
3
Very nice to work with.
Privacy Request
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Premières impressions
Évaluation :
5
Manager was very friendly and honest. The unit was clean and priced fairly. Dissapointed the unit size I reserved online was not available but it seemed like a uhaul issue, not the storage facility.
Privacy Request
|
Premières impressions
Évaluation :
5
Excellent customer service!
Privacy Request
|
Premières impressions
Évaluation :
1
Had to rent elsewhere. No one was there when we got there. No one answered phone Very disappointed
Privacy Request
|
Premières impressions
Évaluation :
5
This was one of the cheapest i could find for the size... Very nice and clean unit...
Privacy Request
|
Premières impressions
Évaluation :
4
Joe from J R Storage was very accomodating and helpful. We are very pleased with the storage facility!!
THERESA FAUVER
|
Premières impressions
Évaluation :
4
Owner was very polite. The registration process was easy because of the online application.
ROBERT BARR
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.