After being allowed to reserve a trailer online, when I got to the store, went in and told the clerk I was there to pick up a uhaul, she rolled her eyes and gave a sarcastic look to someone else behind the counter. During the wait, she commented that "I don't know why they rent these after 2pm, there is no one here to handle it". She was nice enough though. She hollered to the back shop and asked if they inspected or hooked up trailer to which she was told "that's the customers responsibility". I got the trailer and of course it was not swept from the customer prior, there was sand and clay inside. Upon return the next day, I again was told by a second clerk, "the uhaul people have all gone for the day". I placed the trailer in the line of trailers, no one inspected it etc., they just checked it in on the computer (probably why it was dirty when I got it).
terry h
Customer Reviews for Jeffreys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When placing an reservation, don’t move my equipment pickup to a location 25 miles further away from the location I chose.
William GClerk was helpful!!
WILLIAM HDid not have any of the extras I ordered - no furniture dolly, appliance dolly, or blankets.
Kristi SKind and helpful folks. Clear instructions. Will be my go-to place for future rentals.
Michelle GApparently the lady did not know how to check in a trailer and said the lady would do it the next morning.
charles wQuick, excellent service
Steve LGood experience
Milton FThe truck was dirty inside and the store computer and payment c as rd reader was not working. Also the U-Haul app wasn't working for me to check in.
Artie MThe trailer leaked and water go everywhere.
CURTIS MPerfect every time
elizabeth wRental was smooth and pickup easy. The 15 foot truck was the perfect size. Only thing would be if you could somehow reduce the wind and travel noise in the truck cabin.
Leslie BVery friendly and transaction went very smoothly
Dean MThe person was unhelpful and rude.
Tate BNothing best experience yet! The employees are great!!!
Warren CAssociate rude and not meant to do customer service. She was miserable to us and other customers. Not a people person. She should work behind the scenes, not with customers.
Leah CUhaul central screwed us royally. This location made up for the national Uhaul's errors many times over. Never trust the website or "Traffic ". Unless there are places like Jeffreys, I would never rent from Uhaul again. If I need a truck again, I will go to Jeffery's directly.
Howard SThe advertised equipment was not fully provided. I also booked for the 401 location and it diverted to the 39 location. I was supposed to be provided with an appliance dolly and was not informed until I arrived for pickup that one was not available. I needed to move a safe and the regular dolly while we were able to get the safe in fell on me 2x trying to get it in. I'm not happy with the service from uhaul in this event and it was frankly the most stressful part of the entire move.
Brandon LWe received it with gas filled from what they said at 7/8 tank. We only drove about 80 miles. We put about $25 in before returning. They then charged us another $33 for gas. So $58 for gas to go 80 miles.
ROBERT SJeffrey's charged me to much . There computer was down when I returned. When it came up he over charged my account. Maybe customer service is getting it right
Larry PThe woman who runs this small town store just simply does it right. Like it use to be back when people were kind and treated others with a smile. I've rented here twice now. I'll go back again next month. Great store and the truck was clean and kept up. Thanks you again. Repeat customer.
Jason HThe woman at the front desk is classy in all respects. She's a woman who's seen many decades of people and wears her age so perfectly. She was amazing. Rare these days. Just wanted to say you have a unique employee and I enjoyed being around her. Ty.
Jason HClean facilities
Kenneth UTwo young ladies were at this drop off location. Neither would help me get the trailer off, and told me they didn't care where I put the trailer either. Neither even looked at the trailer when I dropped it off.
Sandy PIt's not broken so don't fix it! Everything was great and in place! I was also very pleased that the system was up & working very well! Streamlined the process due to online check in!
Jerry SOnly thing I can think of is reassure customer of any warning ⚠️ lights that may or may not be significant if they are currently known to be "on" BEFORE customer leaves the facility. Otherwise, staff was extremely accommodating & friendly.
Clevie EThey did not have their Furniture pads as I had requested so I had to drive to a different location to get those. In the back of the truck was a utility Dolly which I did not request. So the improvements I would suggest is that when you expect to pick up supplies and location they are in stock and the customer doesn't have to drive to another location to get them.
Eric MGood people to work with.
Glenn HNo problem at all
Glenn HExcellent customer service
HOSSAM NThe lady was nice that started my contract but she was working in the gas station too and seemed overwhelmed. I suggest that 2 people work instead of 1 person.
Josett PI come here often to rent a uhaul and they are always so sweet and helpful.
Casey SMaking sure customers know what hour of the day equipment is due back. Did not know, was almost late
Dan Hthe lady that checked me out was very snappy not friendly at all
james mThe staff were so friendly and courteous. This was the smoothest rental from Uhaul I have ever experienced. We were in a time crunch and were in and out in a flash.
Rita NAbsolutely nothing! The staff was so friendly and helpful! They helped to hook the trailer up to our truck which in all the times we have rented from uhaul before has never been done! We were so impressed!
Jeffrey NUhaul website would not let me complete checkin. Workers at Jeffreys had difficulty as well
Jeanne BNothing everything was good customer service and I will be back again.
lakisha CAbsolutely nothing!
Andre HBiggest issue is there were like 5 or 6 locations closer to my home and new address and none were shown as options on the website. May need to update location options.
CHRISTOPHER VDottie was very professional and knowledgeable. She streamlined the entire process and made it stress free. I will definitely use this location again and will recommend to others. Very convenient location; just thankful Uhaul is at Jeffreys.
June WJeffrey’s has always been great I’ve rented from them a couple time and they always have been fast and easy to do business with
Bill SExtremely positive experience. The lady was wonderful and kind. Thank you. God Bless!
Mona CAucun
Darrell GThey were slow and didnt have the right equipment to finish my reservation so I had to do it over the phone
Tavia JMy overall experience with Uhaul was horrible!!! I would not recommend a friend nor will I use their services again. The customer service at Jeffrey's was ok... their genuinely nice ppl. After I collected this vehicle it was changed due to Uhaul recommendations. Ok during my journey I got a flat ok I saw it as nothing so I inflated the tyre and continued. Then on my next stop it was low again called roadside assistance and they sent someone to change tyre... On our way now we saw a truck driver signaling us to pull over. When we did the tyre was blown out and sparking fire so we pulled aside. Called roadside assistance again... forgot to mention it takes forever to get someone on the line. But the ladies were very helpful and patient. Then after that ordeal the tyre blew out yet again... the frustration was over the fence... but safety was number 1 priority after the tyre was changed we arrived at the destination safely. Now today 6/5/2019...I return my vehicle at Westchesterfield... as soon as I arrive the hostility was evident.. KEYS!! the lady came out and shouted... gave her realize o forgot to put in gas went put in gas and came back....A guy came out KEYS!! Walked off and checked the vehicle said nothing else... then saw a charge on my card for $6,8???????? Called them and asked what was the charge for my gas was not on the mark... talk about unfairness...I told the lady I literally did that just now she kept on saying I didn't. Tried to explain to her realize the responses were blank... she left while I was talking and hand the phone to a guy... RUDENESS, UNPROFESSIONALISM AND NO MORALS OR MANNERS... horrible...I would not recommend or use this place. Let me see how considerate they are for the inconvenience and ill treatment...
Kaznee CThese guys are AWESOME!!!
Michelle KMy experience went well. Uhaul, you really need a jack on a trailer this heavy. It was difficult to pick it up and put it on my hitch. I did have to drive 18 miles to pick it up.
James AExpress check in took 20 minutes to find my reservation.
Bruce SAll was a good experience
Lori WThe car dolly lights did not work . Due to the wires were not connected inside the lights. The straps are very worn and need replaced.
jennifer f