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Julie S
Customer Reviews for Jeff's Little Store Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location was okay but your check out and check-in website needs some attention as it would not let me address some issues with the equipment( was difficult to use) had to make phone calls to you.
Bill MThis was my first U-Haul experience, and all went smoothly. The location was fine, and the service was good. The station attendant hooked up the Trailor and checked for working lights. I also rented blankets and was given the ok that my truck was capable of pulling the Trailor.
Robert LVery professional and accommodating.
Charles SThey were not my original location preference and "upgraded" me to a larger trailer that my vehicle was not rated for, yet the staff was present to see, and partially connect, the trailer to my SUV. Had to go switch out trail at another location.
JEREMY LChecking out using the mobile app was equally as difficult. The app does not appear to be well designed to support many photos.
Cody ASuper great service thx
Mitchell HVery friendly.
Kathy sEasy and good service during the vehicle return. I especially liked the easy access and parking availability of that location. Jeff took care of the return with good communication.
Michael VVery friendly and runs a cute gas station at the same time. Giant cookies though they were stale when I got them so ask before you buy
Ashley RStore was closed when I dropped off the truck. But all looked great.
MICHAEL MThe first truck did not start. The store was able to provide a replacement in quick fashion
Steve AFirst off, whoever made your reservation and check-in systems, should be fired. I thought that the driver's license system that the MNidiots developed was bad, but your system is the most user unfriendly system I have ever seen. I had to finally delete my wife's account from the last time we rented a U-haul truck. Then when I tried to check-in online, it would error out, saying that I had to turn my location services on, which they were. Then when my Son-in-law was trying to pickup the truck, which he was on the reservation as a driver, the woman at the store, threw a fit because he wasn't me, even though he was on the reservation. Again, I don't know if I will ever rent from U-haul ever again.
Kurt BVery personable staff, helpful and not stressed out. I have never had a bad experience at any of the u haul locations, but this location is above average.
brennan cFinding a spot to park was somewhat confusing, but the staff were very helpful and very efficient
Kayla BNothing! Jeff was very helpful!
Barry BTruck was full service was fast.
Frances MTrailer had rust and the ratchet straps were terrible to use, staff did not even come out to point out the unit, asked me if I knew how to hook everything up! Had to drive 104 miles to pick up the trailer even though I had a reservation that was secured with a credit card. They called two days before i needed the trailer to tell me they didn't have one.
Steven MI was really disappointed in my experience with U-Haul yesterday. Firstly, I chose to have in person, rather than online, check in to get my U-Haul. Right away, the person working the register had no idea what to do and had us speak with the owner over the phone. This caused a lot of problems.. When we walked in there was another man getting a U-Haul and they gave him ours. We had ordered a 17ft truck, which there was only one at this location at the time, and they gave him ours.. Apparently the man ordered a 26ft truck but they didn't have one to give him. Then I was completely shocked to find out that without identifying him or checking his card, they charged me for his rental?? I ordered a $39 truck while he ordered the 26ft for a week.. They charged me $405 on my card without ever seeing me or my card. I have never felt so screwed over by U-Haul and this is my 3rd time renting through them.. When they finally figured out what they had done wrong, the person at the register had a customer run out to stop the man who had our truck. They then had him return the keys while I had to spend another 20 minutes getting my money refunded and reordering a truck I already had. Then when the man hung up the phone on me because we were "squared away" I told the man at the register and to no surprise, he just handed me the keys. No card check. No license check. Nothing. At this point I had to run to our storage unit because we had rented movers through U-Haul that we were running late for, and that was another awful experience. I cannot believe my card was used so freely without me even being present or giving any approval for. This has caused complete mistrust for using U-Haul in the future. I am extremely disappointed.
Katelyn SPicked up the 26 ft u haul spent a hr getting the ramp out of the back due the ramp being off track after loading took more than a hr to get ramp back into the place we're it was hanging 4ft out the back then returning to the place we rented the U-Haul to get the ramp reamp back on track to arrive at our destination it to 2 plus hrs for that then had to rent the u haul for another day to be able to get stuff unloaded not very happy
Tyler MAmical
Daniel HMain uhaul hub is terrible. They dont know whats out yhere to rent
SCOTT SNo problems.
Scott RVery helpful and friendly, which was particularly appreciated since I had just moved to the area!
Jacqueline KJeff was very professional and helpful at every step
Jay SJeff was really helpful and welcoming
Teniqka WGreat but never got reimbursed for returning a day early.
Jonathon SDolly had been dropped off by the previous customer to another location about 5 miles down the road - not a big deal, but not super-convenient.
Scott EGreat customer service!
Mark Srented a 5x8 trailer. One of he gate "latches" was totally chipped off. Needed an extra ratchet strap to hold the gate from bouncing back and forth. Needs to be repaired. My service guy was great, the only concern was the bed had to be shoveled while I was waiting. Should have been done in the last few weeks.
Mark SThe lady was very personal and friendly. Easy to find and quick to drop off. The service was great!
Lindsy BI was overcharged 200+ dollars when I should have received a rebate. I rented a uhaul on September 28th and rented it till 13th of October. I returned the trailer on the 11th and was charged by Jeff's Little Store instead of being rebated for the extra days.
john sKnow that if you drop something off there later you’ll need to do the self checkout on line.
James CVery nice lady in the store
david DThe truck ran really hard. Didn't feel like it was working right. The location was awesome and Jeff was very nice.
Adam SThe right rear brake light and blinker did not work. I had a test light and it was not my truck .
Brian JBack of truck had leaves in it. Was not cleaned out.
Marianne CJeff's little store is an EXCELLENT location!!! Awesome experience!!!
Dan HThere’s no one there to help connect or disconnect the equipment.
Phaly LFirst I called Rochester to reserve a flat bed car trailer I was sent to Byron. As I was hooking up to the yrailer, I was told to stop because they had already booked it and then I was sent to Jeff's. I was told that the payment was going to be adjustes and I wound up paying more than the $67 I was originally charged and I had to drive back to Rochester from Dodge Center to drop it off.
Gina TAucun
paul hVery friendly and helpful. Had tow dolly out and ready to go when I got there.
MIKE ZJeff and his team do a wonderful job..Janine
Janine SThe service was organized and efficient - however very inconvenient that you aren't guaranteed that the uhaul will be where you request. I booked almost a full month in advance and wasn't able to pick up at my preferred location, despite driving by and seeing that I truck I had reserved was in the parking lot. Additionally, I requested and was told a 7am pick up time and I called to confirm, I was told it was moved to 10am. On that note, I had to reach out to uhaul to confirm my reservation details. Thankfully I did, since a lot of the information was incorrect from the reservation I made over the phone.
Sarah ZThe trailer was booked online for a lower price than what was showing on the computer. It took 30-40 min to fix the error making me late. The person at the register was very apologetic and it was not her fault what happened. The trailer had dirt on the inside which I had to sweep it clean.
Joseph HVery helpful in getting me exactly what I needed!
Rob MJeff was very helpful and accommodating to our schedule. Would definitely recommend using this location for UHAUL rental.
Brian BOne way should be cheaper than there and back if you only need one day
Scott M