Rita is an excellent person to work with. I would recommend her more.
Dale Bettinger
Customer Reviews for Koontz Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was clean, your location easy to get in and out of great location especially if you live there or close by and need a u-haul. Friendly service and willing to help with your u-haul needs. Equipment works great and the pickup process was so easy to navigate on the a weekend as well. Thank You very much for your assistance to make my moving experience a good one..
LINDA FOREHLICHIt's was night so Nobody was around, better that way because then I'm not bothered. I wanted to do my pick up in Gladwin but they were closed all week or something so I couldn't get the truck so that's why I went to Clare, way out of my way ending up having to be charged more than I wanted…. I arranged for it over two weeks ahead of time and I never received a call when I was told for verification. I ended up having to go to Claire for the truck spending way more money than what I had to…
Dakota FikeUhaul was "clean" but dripping wet from the ceiling to the walls and floor. Had to use cardboard on the floor to keep our boxes from getting wet.
Kyle SammonsShe was very helpful and processed the paperwork fast and efficient. I will definitely use them again.
Mark RomantThe agent was excellent. She was so helpful and gracious it was a wonderful experience. I can't thank her enough. Also the agent that called the day before our pick up was excellent as well. The agent at drop off was nice as well.
don grayNothing!!! 👍🏼
Neil YarochOutstanding service! Truly appreciated Rita's kindness and positive attitude. Very helpful seamless check in/out process. Merci.
John RileyWhen we returned the vehicle it did not appear they were open, so we used the Key drop box.
Diana ThorpRita is very knowledgeable and a kind person
robert sartellThe owner was friendly and very helpful,
JAY HockingNeed to be open earlier because using the app to drop off truck was very confusing & was very hard to do
Katrina BaumannVery friendly staff and very accommodating
habitat restore sisonReally nice people that run the office.
jamie sanchezCouldn't have been better. Rita is very helpful. The value of the rental was excellent.
GERALD KENNETH FOWLERThought a dolly would be included with a large truck
Margaret SpearlingUsed drop off feature on website. Location was closed on weekends.
Matt RileyFantastic personelle she was absolutely amazing all around.
anthony wallGreT customer service and very helpful
April KirkNo one available, after hours return.
JOHN BECKnothing
Dennis VogelThere was a negligence at this location of checking the necessary winter fluids before equipment is available for rental I rented a truck from this location I drove it to Alabama and for 18 hours through the huge Christmas blizzard called "winter storm Elliott" (-30° 60 mile per hour winds heavy snow and ice) without windshield fluid The accumulation of ice snow and highway grime on the windshield obscuring the view out causing the aleady treacherous driving conditions to become even more treacherous This was scary and dangerous situation I hope this never happens to anyone else it was such a major amount of distress
nancy burkettVery accommodating and truthful. No surprises and a very moving venture! Good dealer!
benjamin arnoldThe phone system is questionable..
William BurdenEverything was easy and painless
William CichowskiRita was great!
JAMES SPEARSRita was very nice and helpful. She really cares about her customers. I was also able to self-checkin with no problems.
Gerald FowlerTalk to the manager about dropping off the truck and she was very helpful.
shanee louchartNo worries...everything was great
Ruth AkersWhen I pick the truck up it wasn't clean but it wasn't dirty. I drove the truck to my destinations and unloaded. I was then build a $25 cleaning fee. The truck was the same as when I picked it up.
CRAIG KULESZA?
Bobby ThompsonCustomer service was excellent
Ruth AkersRita is always great!
RICHARD CAMPEAUDrop off key box seemed to be open or broken. Had to use key pickup lockbox for drop off
John WoodsEverything was perfect, saleslady was as kind friendly and as helpful as could be. Everything was very clean, nice and well explained!
JAY HOCKINGDidnt know till I loaded the car on the dolly that the one ratchet was very stiff had to tighten the strap down over than that everything was ok
Gerald GriffithLimited hours.
Richard MillerNOTHING…MY MOVE WAS AWESOME
mary marcumThis site was great! My only complaint, and I'm sure it isn't the fault of the site manager, was all the texts and emails. Good grief!
Larry AndersonRita was great! I hugged her for being so welcoming and helpful!
Leslie HosinskiThe agent at Koontz was very courteous and helpful cudos to her
gary robinsInspect your trailers for leaks!
Connie HuffakerThis is the best Uhaul location I have ever been to. The owner is fantastic. She is very helpful and very friendly. I definitely recommend this location.
Robert OneyThe lady running the location was very helpful in every way including hooking up the dolly to the pick up truck.
charles myerVery Easy transaction, staff was excellent.
David CoteThe owner is very personable and made the return process so easy. I definitely recommend this location.
Robert OneyVery professional and nice.
Patrick ONeilVery nice people
ANDREW JAMES SIRPILLATrailer was very good, Worked 100 percent.
WILLIAM ShubelI can't honestly imagine how this rental experience could be improved. From reservation to drop off was simple, efficient, and everyone was friendly and helpful.
DAVID BURTON WRIGHTThe worker was the best I only had the trailer a day and my girl had to work the following morning I had no choice but to call that night and leave a message regarding what I was doing. I got a voice mail from her saying everything was fine she was checking the trailer in and if she had any questions she'd call me back. She was more then professional and completely understanding at the fact my girl had to keep her schedule. I will totally be back again when I need another trailer.
JAMES SULZMANN