Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Even though we had one issues I was definitely well taken care of and felt safe when they put us in a room for the night I definitely appreciate the wonderful services provide thank you so much
CHERYL S
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott S
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIM M
Évaluation :
5
Andrea was pleasant and accommodating. She is very precise and always explains things thoroughly. Andrea makes sure no one breaks the rules!
JENNIFER W
Évaluation :
5
How could I lose? This location was just down the street from where I live!
Joseph G
Évaluation :
5
Le client n'a pas laissé de commentaire.
TANYA S
|
Expérience générale
Évaluation :
5
Very easy to reserve and pick up. Agent was knowledgeable & friendly.
william n
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN Q
|
Expérience générale
Évaluation :
1
The worse experience Ever!!! Was charged for a cleaning fee and there was only some light loose gravel from their parking lot most likely!! Had our car break down away from our home rented a box truck with trailer to be able to tow home to car dealer , we dropped truck and trailer off earlier and went backs to dealer to get a car they gave us to use and then went back to check on the truck and trailer to make sure all was set being no one was there earlier, Lady Very RUDE Yelled and screamed and said $25 cleaning fee I have pictures of all to show whom ever I can !!! She actually slammed my handicapped husband in the door of truck as we tried to get a Picture of any dirt she was talking about!!! Worse experience ever and if you look us up we rent from U-Haul A lot!!!!! I expect a call back and my $25 charge that she charged me I expect it's a scam for her because she was surprised we came back to check on it !!!! I will wait to hear from you !!!
Daniel M
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN R
Évaluation :
3
There is no signage on the door saying where to return the equipment. You walk into the building and it is dark and uninviting.
Mark H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jesse J
Évaluation :
3
Many maintenance lights and warnings were indicating deferred maintenance. Employee provided excellent service.
Raymond J
Évaluation :
5
Excellent service. Trailer was great too
Craig E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mario M
Évaluation :
5
No not really... everyone was very nice and very helpful..... and didn't rip us off... thank you for your business being in a great location 👍
CAROL W
Évaluation :
5
Nothing really.... the trucks are easy to drive and they have amazing air-conditioning.......😊
CAROL W
Évaluation :
2
No problem with the truck but the app and using it was absolutely atrocious. Half the time it did not work
Stephen S
Évaluation :
5
I came in and she was the only one ( Catherine) that really helped Me. I had been to 3 other places and couldn't get what I really needed! Both women I spoke to were extremely polite and very helpful! I recommend this place over any where else in St Clair County
cynthia w
Évaluation :
5
I will be renting from this location again
Ronald J
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID E
Évaluation :
3
Le client n'a pas laissé de commentaire.
KENNETH K
|
Expérience générale
Évaluation :
3
I am a senior and the check in process is not senior friendly. This uploading of the persons driver licence is not senior friendly.
Jeffrey L
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT M
|
Expérience générale
Évaluation :
1
Rented for 13 years and the company's changed hands several times but unfortunately my business closed over the pandemic. Paying the rent was getting tighter and tighter each month so decided to empty the unit and accept the loss of my business. Arrived on last day of month to find unit had been mice infested so had to leave 4 trash bags of mice nests etc for them to safely dispose of and they charged me an extra months rent.! Also threatened that they are charging me $75 disposal fee at the end of the month. I requested them to charge the $75 disposal fee and refund the next months rent charges and the representative said - the unit was not empty, you left 4 trash bags so we will be charging you an extra months rent then the disposal fee. Not sure what kind of company practice this is but unscrupulous comes to mind. Have reported infestation to the health authorities. I've forwarded the confirmation email received today stating I vacated the unit on June 1st to my BANK for the investigation into the unauthorized charges. I've paid over $20 000 in rent over the years , I hope they enjoy the $200 extra they charged me as I believe my social media reviews will cost them more than that in business! Once my bank investigate I will be forwarding all this to the proper authorities. Emails, photos and more can be scene on TikTok's viral video. #exposeuhaul
MICHEAL O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bill A
Évaluation :
5
Le client n'a pas laissé de commentaire.
John C
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK A
Évaluation :
3
No one was available to disconnect my trailer I'm a 70 year old woman and I hurt my back. I hard to go to the chiropractor still hurts . This was Thursday morning at 10:00 why isn't anybody available.
PAMALA B
Évaluation :
5
If I need storage in the future I'll be back! Thank You Ray Felix
RAYMOND F
|
Expérience générale
Évaluation :
1
Inside of truck cab smelled of cat piss, while two other trucks of same size where available.
Stewart T
Évaluation :
5
The vehicle did bounce a lot. And was very shaky. I would not like to take this particular vehicle on a long trip.
Mary M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard B
Évaluation :
5
When I reserved it stated that my first 39 miles were included. I only drove 37 miles and was still charged $25 for the miles I drove. Wish they wouldn't false advertise
BRANDON M
Évaluation :
3
The lady at the desk wasn't really help and informed me she had to lock up have a better running vehicle. No warning lights on and headlights working properly. I really feel I deserve some money back on this. Customer service with the calls were excellent
VICKIE E
Évaluation :
5
Le client n'a pas laissé de commentaire.
John L
Évaluation :
5
Le client n'a pas laissé de commentaire.
EMILY A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HEATHER C
Évaluation :
5
The office person, Andrea I believe is her name, is always great to work with.
CHARLES C
|
Expérience générale
Évaluation :
5
The service lady was very friendly and helped me out very well
John L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip A
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES A
Évaluation :
5
Excellent service
Stacey L
Évaluation :
4
Le client n'a pas laissé de commentaire.
NICHOLE M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula C
Évaluation :
5
No issues what so ever.
CRAIG M
Évaluation :
5
Very Professional
MICHAEL B
Évaluation :
5
We always use the Kraft Rd location for our moving needs. As is usual, our 10' truck was ready and waiting for us at our scheduled time. We ended up needing the truck longer than we originally expected and they worked with us to be sure we could complete our move. I believe the woman who works behind the counter is Bre and she was wonderful, as usual. She is professional and friendly every time we see her. We will use Kraft Rd. for all our future moving needs.
Cheri L
Évaluation :
5
Great customer service! She was very friendly and helpful
Kathleen K
Évaluation :
5
Everything went as good as expected
Kenneth F
Évaluation :
5
The attendant was very professional and courteous. She rocks!!!!!
Robert A
Évaluation :
5
Andrea was very pleasant and professional. The unit was very clean. Merci.
CHARLES C
|
Réservation
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN G
|
Expérience générale
Évaluation :
2
When I placed my order, I specifically said that I didn't need the insurance, but I was charged $14 anyway. The lady said that her location requires this. I have auto & liability insurance, I shouldn't have to pay for this. I was also charged a $25 cleaning fee that I shouldn't have been charged. The lady said she submitted photos to U-Haul proving that we left the floorboards muddy, but she refused to provide the photos to me. I didn't go anywhere muddy, we simply picked something up (from a concrete driveway, no mud), to an asphalt driveway (no mud). The floor of the truck was a little dirty when we picked up the vehicle, but it was minor, so I wasn't worried about it. I did not add to the dirt. I made sure to thoroughly sweep out the back and returned the truck in the same condition I received it in. Please provide me photos of the supposed dirt I left behind. I have rented trucks and vans from U-Haul many, many times over many years, and have never had this problem before.
Patricia F
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIM S
|
Expérience générale
Évaluation :
2
The facility was ok. There was only one person working there in the office. I had to park and unhook the trailer myself in the rain. She never left the office.
David R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce M
Évaluation :
5
Allow for a means for a customer to upload their drivers license at the rental location when they don't have the means (smart phone) to do it themselves.
David B
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles W
Évaluation :
5
The staff was the best I have ever had the pleasure to work with.
ANTHONY S
|
Expérience générale
Évaluation :
5
Check the gate on that trailer, it is in awful shape, was VERY hard to open and close.
REGINALD B
Évaluation :
3
Everything was ok other than the office girl was not friendly in the least. I actually found her to be very rude.
TINA F
Évaluation :
5
Great, friendly staff! :)
Katie B
Évaluation :
4
The lady from whom we rented through was very nice and efficient.
bill m
Évaluation :
5
Excellent customer service from the Fort Gratiot store, and great mobile app transaction. Equipment is is high demand, could use more of them and newer small (10') trucks.
James Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT H
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES D
Évaluation :
1
Inform individuals if you don't have materials they had reserved. I needed moving blankets and was informed the day of, in the parking lot, that they didn't have any. They forgot my dolly and I had to drive back. I would work on being more prepared.
Taylor K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer P
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER M
|
Expérience générale
Évaluation :
3
Not make me drive to a different country for a rental without offering any sort of discount for the inconvenience.
mason f
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kyle T
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARK h
Évaluation :
4
They were accomadating due to the change in date and time for pick up, which was due to their end not mine. The day i scheduled the pick up for was weeks in advance and three days before pick up I finally received a call stating that day and time wouldn't work and they changed it while I was out of state and had to rush back to pick items up. Truck and car trailer were dirty, the trailer had a non functional tail light on the passenger side. None of this was caught because there was not an appropriate inspection before picking up my equipment, and they rushed it so I was not present when the equipment was dispatched.
Christopher W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl M
Évaluation :
3
Provide the services paid for as per agreement
Chad P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa W
Évaluation :
3
Take the advertisement off the trucks.. I rented a Uhaul with the thought, first months rental of a storage unit was free.. Turns out, it wasn't.. Told its not connected, yet. I can still pay for unit, with Uhaul login. Hmmm Seems connected, to me
cherie R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron M
Évaluation :
2
The office was locked during business hours and the check-in process had to be.done online while on the phone with the person working there. Extremely inconvient and impractical.
Charlotte B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole T
Évaluation :
5
Very disappointed in Andrea's professionalism. Called the beginning of February looking for a larger unit, was informed they had none. Informed them we needed to move. Cleaned out the unit and let them know and she charged us for the next month. Very disappointed in her service
TOM M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESIREE M
Évaluation :
5
Called to inquire why the main gate was not closing. Left an opening for people to enter the property, therefore a possible concern for my items being stored. The manager was absolutely rude, snotty and just seemed like she was taking personal offense to my questions? She refused to relay a message for a regional manager or owner to call me. She hung up on me. We removed our items from their storage unit a couple days later. We had been there just over two years. There was absolutely no way we ever wanted to give them another penny of our money with that disgusting manager's behavior!!!
JIMMY S
|
Expérience générale
Évaluation :
3
No one in. Office is not open to customers. Dropped off u haul trailer as advised on the phone.
heline b
Évaluation :
1
Le client n'a pas laissé de commentaire.
McKayla B
Évaluation :
4
The location has great service the uhaul company itself stinks it took over an hour to get my rental and then I was charged for the rental items I never received. And now i have 2 separate charges in my account for the rental so my experience with uhaul is terrible. And i expect to see compensation and refunds for this especially since I didn't receive the items that were on the list at all. Next time I will use penske or another mover because this was frustrating and now over charged and a ridiculous experience and took over an hour to even get the truck....and excuses don't cut it systems have issues but that not my fault that's yours! I am even considering moving my mother's storage unit out. Dante Habel
Dante H
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN C
|
Expérience générale
Évaluation :
5
The lady was amazing. She was very friendly.
ANNE M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric O
Évaluation :
3
Every time I rent they charge me a cleaning fee even though I clean the truck so I don’t know why I waste my time cleaning the truck just to be charged $25
robin M
Évaluation :
5
You need to update your website.... Your 5x5 units are not 5x5... Maybe 4x4 if that.... I downsized from from one of your larger units to a 5x5 knowing that one piece of furniture should have fit IF YOUR MEASUREMENTS WERE ACCURATE because they were not you screwed me and I couldn't keep the larger unit I was moving out of..... My benefit cuz I found a unit elsewhere for $55 cheaper than what you charge for the same size.
TABITHA K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES B
|
Expérience générale
Évaluation :
1
The pick up process took me over an hour to complete. The online "contactless" pickup server kept crashing. I had to call in and wait on hold for 45 minutes in order to complete the pickup. The individual assisting me on the phone was spectacular, however even she was having issues with the website/ server. Recommend immediate repairs/ updates to assist in allowing smoother pickups. Once we figured out how to get around the technical issues, the pickup process was smooth. The truck was clean, however it had a ticking noise in the engine bay, as well as an alignment issue where the steering wheel was turned half way to the left in order to drive the truck strait.
Joshua M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy B
Évaluation :
5
Andrea was excellent with customer service every time I needed help or had questions! The facility is clean and secured and stayed dry , so I never worried about storing my mother's items . Would highly recommend , and thanks for all the help Andrea!
RENEE B
|
Expérience générale
Évaluation :
5
Wonderful experience, excellent manager!
STEVEN P
|
Expérience générale
Évaluation :
5
The female representative was fantastic
Jason B
Évaluation :
3
Get someone at the location. Very impersonal.
Wendall D
Évaluation :
5
I have rented a storage unit for several years and the unit, facilities and office personnel were always great.
SHERRY B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert D
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORI A
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert V
Évaluation :
5
Le client n'a pas laissé de commentaire.
LESA S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM S
|
Expérience générale
Évaluation :
1
The representative was rude,obnoxious,refused to help in any way to drop off equipment,,locked us out of the building,didn't answer phone to give any information when trying to drop off equipment. Could not get rep to inspect equipment returned. She actually scared me and I felt harrassed at SS Self Storage in Fort Gratiot on Kraft Road.
Sherri M
Évaluation :
1
The person at the counter did not come outside with me and when I got home the tires on trailer were complete balled . I call and told the person that the tires were balled she told me if I had problem to call road assistance. It took me twice as long to get home
julio r
Évaluation :
3
Disappointed the vehicle was not fully inspected prior to rental. While the employee was pleasant, I had to call the phone number. She then came out, gave me paperwork and went back inside. The door was locked to the public. It was not what I would consider great service. Also slightly disappointed vehicle hookup service on the trailer was not offered for additional al cost. It is at other locations.
JIM S
Évaluation :
2
Upon entering the building I was told that I needed to leave, only contractors could be in the building. When I explained I was dropping off a trailer I was told to back it in between 2 other trailers. When I explained I couldn't back it in I was given no options. I had to push the issue and the staff then agreed to let me drive up next to the area it needed to be left and she was kind enough to unhook it and push it into the space. Overall though it was an unwelcoming and stressful experience as opposed to the helpful and easy interaction I had picking up the trailer.
Michelle S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenny F
Évaluation :
3
Le client n'a pas laissé de commentaire.
DAVID D
Évaluation :
5
Andrea is the person I dealt with and is amazing. I had a very good experience with using the Uhal service in my area of port huron. Thank for that.
Susan R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheyenne B
Évaluation :
5
Give customer a heads up when reserved items are cancelled. Moving is stressful on its own. These little things can end up being big issues for people who are moving.
Susen B
Évaluation :
4
Outside nor inviting but staff very helpful. Location was good for our needs
GARY A
Évaluation :
1
When returning our uhaul the keys accidentally got locked in the truck. After spending hours on hold with roadside assistance and getting through to no one we went home. First thing in the morning I received a call from the lady working at krafft road storage. She was literally yelling at me on the phone, extremely rude and terrible customer service. She called my boyfriend an idiot and told us we were ridiculous for not staying beyond a couple hours on the phone waiting for a representative to help us. After spending all day moving in the heat the last thing I wanted was to have difficulty returning our uhaul and waking up first thing in the morning to this woman yelling at me for something that was clearly not done on purpose. Also to add my boyfriend did also call uhaul customer service as soon as they opened to try to resolve this prior to this lady calling me.
Chad C
Évaluation :
5
Worked great, the manager was most helpful.
ROBERT L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emmett F
Évaluation :
5
Le client n'a pas laissé de commentaire.
JARED M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHERINE R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARRETT S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY K
|
Expérience générale
Évaluation :
5
We used this facility for about 8 years. They were great to work with. Andrea made check out very easy and efficient which was a huge help for us. The only reason we left was that we have been living in Texas for the last 4 years and decided to get all of our belongings in one location to reduce stuff. Definitely would recommend this location and UHaul in general.
MICHAEL C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCI F
|
Expérience générale
Évaluation :
5
How could ur Staff STATE I did damage to the property,yet Show Me NO PROOF☹️ Withdraw$300 from my Account,then calls to say She has proof😗I want my $300 put back into my account.ASAP the Staff was RUDE & there was No DAMAGES on my End
SHERIDAN B
|
Expérience générale
Évaluation :
5
Great facility
STEPHEN S
|
Réservation
Évaluation :
5
👌🏽
NICOLE T
|
Réservation
Évaluation :
3
Price high compared to competition
Joseph S
|
Réservation
Évaluation :
5
This place is absolutely amazing! Staff was very helpful and understood my needs! Thank you very much for such a great experience!!!
Renee M
|
Réservation
Évaluation :
5
Process was simple. Reserved a unit. Went in and did paper work. Got the storage unit. Staff was super nice and friendly, fast and efficient!!
Renee M
|
Réservation
Évaluation :
5
I've been a client for many years. (Multiple units) Excellent company and staff!!
SHARLOTTE D
|
Expérience générale
Évaluation :
4
Very clean, friendly personnel
JASON N
|
Réservation
Évaluation :
3
Nice place. Clean unit
Privacy R
|
Premières impressions
Évaluation :
4
Very helpful and helped switch units to a bigger unit without any hassles!
Privacy R
|
Premières impressions
Évaluation :
2
Would not honor free month
Privacy R
|
Premières impressions
Évaluation :
2
Was quoted one price on phone and through online reservation ended up paying extra 20$ fee for storage and 75$ fee on rental truck for insurance that was not quoted or asked for
Privacy R
|
Premières impressions
Évaluation :
3
merci
Privacy R
|
Premières impressions
Évaluation :
3
Changed of plans CANCELLED didn`t need storage.
Privacy R
|
Premières impressions
Évaluation :
5
I THINK THE STORAGE WAS VERY CLEAN AND THE STAFF SEEM TO BE VERY POLITE
Privacy R
|
Premières impressions
Évaluation :
5
Everyone was extremely kind accomidating! I`m confident my things will be safe and sound.
Privacy R
|
Premières impressions
Évaluation :
3
The reservation was easy but we changed plans and canceled it for now.
Privacy R
|
Premières impressions
Évaluation :
3
Gate wasn`t working. Office was difficult to find. Paperwork took too long. Clean unit in good condition.
Privacy R
|
Premières impressions
Évaluation :
2
they lost my reservation and had to move me to another location further away from where I need my items
Privacy R
|
Premières impressions
Évaluation :
3
Everything was good but on my last night there my number stopped working even though I had just been in 30 minutes before.
Privacy R
|
Premières impressions
Évaluation :
3
The lady at the front desk was nice and the storage facility was good.
Privacy R
|
Premières impressions
Évaluation :
4
I ordered only one unit but there were ordered my accident, somehow. Overall, I like the facility and the storage unit.
Privacy R
|
Premières impressions
Évaluation :
4
I ordered only one unit but there were ordered my accident, somehow. Overall, I like the facility and the storage unit.
Privacy R
|
Premières impressions
Évaluation :
4
I ordered only one unit but there were ordered my accident, somehow. Overall, I like the facility and the storage unit.
Privacy R
|
Premières impressions
Évaluation :
3
Easy. Efficient. Clean.
Privacy R
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
