Customer Reviews for LD Cut & Print
(U-Haul Neighborhood Dealer)

128 évaluations

2358 Morgan Rd   Bessemer, AL 35022

(205) 497-8860

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(205) 497-8860

2358 Morgan Rd
Bessemer, AL 35022

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They are very friendly and it’s easy to drop/pick items up

CODY OSTERHOUT 
Évaluation :
5

Going out of my way to do repeat business with these guys. They care about your experience.

EDGAR ACOSTA 
Évaluation :
3

I am not sure what to make of this, we dropped the equipment off 12 hours early but the location we were dropping off at was not open on Sundays so we parked the truck and dropped the keys in the drop box. I got charged for after hours service I can only assume was from us dropping the equipment off when they were closed. We used to operate a uhaul rental and this was new for me because we never got to charge customers for dropping off after hours. I thought the location would have been happy that we brought them more equipment but I guess they only want it if they are there to handle check in.

heath martin 
Évaluation :
1

The place is so run down.

Taha Elbahrawi 
Évaluation :
4

The mobile app is horrible.

Nakisha Paul 
Évaluation :
5

Great customer service at LD Cut & Print.

Chad Manning 
Évaluation :
5

Last time I rented a trailer from this location I was charged 20 late fee. I wasnt late they were closed.

Jay Davis 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph Landers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim Steen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Wilkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian OBoyle 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nickolas Seawright 
Évaluation :
5

Open earlier

Evan Havens 
Évaluation :
5

Everything was good, except that I was charged twice by uhaul. After being told that one of the hills would fall off.

Joshua Sutton 
Évaluation :
4

I will say, while everything was nice including the truck itself, we were given it with about a quarter of gas left. I know those trucks can guzzle gas and it really wasn't much of an issue at all, but it would still be nice to have more gas in the truck for longer drives. Other than that customer service was amazing and very informative. Overall everything was great and I would recommend to anybody :)

Trey Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regine McQueen 
Évaluation :
5

This is a great location with professional, knowledgeable and friendly staff, the in person group and also the phone representative s that I had to talk to a couple of times. Thank you all

Elisa Lewis 
Évaluation :
3

Too much time spent at the counter answering questions and watching the guy peck on the computer when this was a reservation made in advance; then waiting to get hooked up.

JEFFREY DONALDSON 
Évaluation :
5

Speed up the rental process.

Larry Boggan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Lax 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARASCIA CUNEO 
Évaluation :
2

The truck was not at the location that the Uhaul Rep emailed us. Upon arriving, we waiting on hold with their customer service number for 1 hour and 24 minutes, only to be told that the truck wasn't processed there and we would have to drive to another location that they found, 20 min away. All of this happening after a 10 hour drive to Birmingham, and waiting on hold still with uhaul for a correction of our bill since this was not a "guaranteed reservation", and then the truck itself was in awful mechanical condition, very difficult to drive.

DONALD OSBORNE 
Évaluation :
4

Get trucks in local areas so you don't have to drive an hour outside of town. Honor your original reservations.

WENDY ROBINSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary Battles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Wise 
Évaluation :
1

The air conditioning did not work in a 26ft truck on June 17th. Temperatures were in 90's with heat index in Birmingham, AL. This experience was totally wrong. One of the main functions during any move is to be able to exert the energy necessary to complete the job. No air conditioning made the job three times as difficult and uncomfortable.

EDWARD BUTLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIANCA MULLEN 
Évaluation :
5

Provide the same good service

RICHARD AMBROSIEWICZ 
Évaluation :
3

The process of checking out a vehicle on line is far too irritating. I'd much rather deal with an actual human being in front of me. I will not rent from U-Haul again. I'd rather just hire a moving company and be done with it.

Terry Smith 
Évaluation :
5

Outstanding customer Service. I have rented a lot of uhaul equipment through the years and the customer service at this location was the best experience I have had while renting!

Dave Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNARD HOLLOWAY 
Évaluation :
5

Very nice people

Ethan Burroughs 
Évaluation :
4

Easier/faster pickup

Joshua Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTY M CARPENTER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA ARMSTRONG 
Évaluation :
5

The Uhaul agent went out of his way to make sure my rental was taken care of and everything I needed was good. Recommend this location

Jon Carroll 
Évaluation :
2

stop changing my pick up point for my equipment

Robbie Sims 
Évaluation :
5

Perfect !

JT Jones 
Évaluation :
5

Pick up location was awesome super friendly and helpful nice guys.

william dilts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Coleman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa bowden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDA BOONE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilbert Wilson 
Évaluation :
4

Take too long to answer the phone. Customer service should move faster.

Jocelyn Fowler 
Évaluation :
5

LD Cut and Print were great. Very accommodating with such a short notice, great Uhaul for rent. Dealing with Uhaul itself was quite the headache. I reserved the Uhaul one week in advance and I was called the day before, very last second, which I realize is when they said they would call. The problem was that less than 24 hours from when I was to rent the vehicle, I was informed that the pickup location was further away and an hour and 45 minutes later than when I reserved it. The message left said this was the only vehicle of that size in the area. At this point we have already hired movers at a particular time, which makes this very inconvenient. We go to the later, different location for pickup and Uhaul failed to note that the particular location is closed on Mondays. We were finally moved to LD Cut & Print, who were happy to help. I feel like they probably had the truck the whole time as well...

Hunter Eastis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey Howard 
Évaluation :
5

There were several issues with the company website that made check in to get my vehicle key difficult. The website overall had many issues. However, Matt and his brother fixed everything! They made themselves available anytime I needed help or had a question. They were awesome!

Latasha Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Thompson 
Évaluation :
5

Great experience will definitely rent from here again !

Mike ONeal 
Évaluation :
5

Easy to get to and plenty of room to park the trailer I left after hours. Nice location!

Julie Deason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DavydPaulus Houston 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Maguire 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan Siebel 
Évaluation :
2

I really don’t think I should have paid for 26 miles that were on the truck.

Audra Kennedy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Land 
Évaluation :
5

Uhaul website made things easy. After everything was set for reservation. I went to pick up my reserved tow dolly. Namely, Josh made everything happen so smoothly from start to finish. Overall all experience was Excellent! Merci.

GEORGE MORGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Alford 
Évaluation :
4

Don't let people attempt to rent equipment that isn't available. Had I known I wouldn't be able to rent a furniture dolly I'd have chosen a different pickup location. For the second question I wouldn't recommend the location but I also wouldn't recommend avoiding it either.

Ezekiel Owens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cyndee carter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID L SCOTT JR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Nash 
Évaluation :
2

Very nice and clean facility but did not have the items I needed and ordered on hand. Manager was very professional and nice to work with.

Thomas Dunn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie Crawley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwan gibson 
Évaluation :
3

Only had two trailers on the lot. One 5x8 and one 5x9. Need better selection. The one I used looked old and worn out.

Joel Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Quinn 
Évaluation :
5

the check in process takes a while (confirming driver and location) but overall a good experience

Jinwoo Kim 
Évaluation :
5

fantastic......everyone was super helpful and got us right in and out

MARTIE HORTON 
Évaluation :
5

When I returned the truck, 7 hours later, I was told the receipt would be e-mailed to me. One and a half hours later it was e-mailed to me. I was charged for two day rental. Called customer service and I was told a manager would look into it and contact me back three to five business days. Strange way of doing customer service. I rent trucks and trailers from U-Haul every month for my job. Been taken advantage financially three times over the last ten months at over $275 in "penalties". Never "won" a dispute with U-haul.

Mickey Miller 
Évaluation :
5

great and friendly service

William Cowley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony paige 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Justin Hammond 
Évaluation :
5

I would love to see dolly wheels on your trailers. It would be easier on your vendors backs as well as the renters. You may have good logic why you don't use dolly wheels but as a marine retailers that sells boat trailers everyday I don't see it .

JOHN THOMAS JONES 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben Traywick 
Évaluation :
1

U-Haul texted me to pick up truck at this location. Unfortunately they did not have all of the blankets nor any dollies so I had to go to another location which was a nuisance.

Lauchlin Blue 
Évaluation :
5

Outstanding service by Joshua & Matt. They were both extremely helpful and friendly, and I appreciate the extra effort they put forth to ensure an excellent overall experience. Would definitely recommend this location to anyone else, and would go to them again the next time I have any rental needs. 5 stars!

Matthew Vought 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Gray 
Évaluation :
5

Super nice people.

AARON BALLOU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin Delmarter 
Évaluation :
5

the gentlemen were helpful, unfortunately U-Haul did not live up to what they said in regards to the price match.The truck was supposed to be 17ft and set me up with a 15ft. they where also suppose to give me a tank of gas free with the price match still trying to get that ...they are trying to charge me 170 for a tank of gas!!!

melissa windsor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Jenkins 
Évaluation :
5

the young man here was very helpful. He was courteous and professional in every way, as well as friendly. he quickly performed a safety check, then performed the hookup to my truck. a very quick experience. His lot was spaceous and easily navigated with most any size vehicle..

David Hooper 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAYLA GILDERSLEEVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Chatterton 
Évaluation :
5

Good experience. Good staff.

Bryan Laney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM UNDERWOOD 
Évaluation :
4

must have been new. They did a good job.

WILLIAM UNDERWOOD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Canute 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Hughes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Rodgers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIA ALCOCER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Cinquemani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael VanHook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre Daniel 
Non les évaluations ont été soumises pour cet établissement.

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