Very hard to find and no one there during business hours
Rolland M
Customer Reviews for Superior Structures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentleman at the Westpointe office was extremely rude from the beginning. We reserved a 26 truck, when we came to the Westpointe location an hour early we asked if they had a 20 truck and they said the meridian location did ans they'd move our reservation there. Tiffany called when we're about 5 mins away and stated they an actually don't have the 20 truck and they sold our 26 truck. I will say she was very sweet and helpful and did all she could to make a bad situation good. However the next day the gentleman at Westpointe charged my husband for 2 XL boxes then told him they actually didn't have them. Only good thing about Westpointe would be Miss Tiffany!
Tiffany PThank you for the excellent service and everyone was so helpful and made the process easy.
Timothy CEverything was fine.
Linda MThe parking was impossible to find. The lockbox for the key was hidden. There was no one there to help me.
Denise JThe unit I rented had a noticeable drift to the right whenever a large semi would pass us. It was almost like the unit needed new ball joints. One time it was so severe I had to over correct
MICHAEL ZLeft truck with more fuel than when I picked it up and got billed for 9 gal of gas. No one there to help. Phone number to call hung up on me. Email to dispute bill wont work. I have before and after photos of fuel and mileage.
Roy RWas Closed so just dropped off
FREDDIE Gside marker did not work.
MICHAEL MFix your useless app, I was not able to log in at all, could not change password, never got emails to login !
Michael DNothing wrong
SCOTT VMake app easier to use. I could not dispute how the truck looked when picking up.
Jeremiah CEasy ACCESS
David SKeep on doing what you are doing!
HOWARD WNothing that I could recommend.
Gary SThere was nobody there when I dropped off the trailer!
Thomas DThis place is charging me another $20 for gas because they had it marked on their chart wrong and I didnt notice until they charged more to my card. I went around 15 miles and put $10 of gas in when we left and left more gas in it than when we started but since we didnt notice and bring it to their attention before we left the contracted company's place of business they said it was our responsibility. Common since will tell anybody that there is no way it could have used $20 of gas for 15 miles of travel even if I hadn't put another $10 in it.. always double check and take pictures of everything!!
NORMA WIt was a HORRIBLE EXPERIENCE. I DONT THINK I WILL EVER RENT FROM YALL
Tia CNot anything really, the associate was very friendly and knowledgeable. Hooked up everything in 100 degree heat.
Gregory PDrop off easy and quick
Jeff PLady showed up late, didnt answer phone calls, and claimed I did not need to walk around the trailer because I got the insurance.
CHANDLER CGreat experience
CHRISTINE HIt was good. Had to call to get someone to meet us there. We had an appointment to pick up at 10 am. Reserved for 2 days. But it worked out fine.
DANIEL BLet those doing online rentals know that its going to take 15-20 min to fill out their info and then get it approved on their phones
Robert AAwesome experience and friendly Lerner's when I dropped of my trailer unexpectedly. I'll be going back for any rental needs in the future!
Brandon CI asked for "paper copy" of my receipt and it seemed difficult for the lady to provide, everyone seems to think smart phones and e-mails are the only way to do business, I DONT.
Steve PI wish their hours on the weekend were a little better but the location was very convenient I rented it completely through the phone-they took 30 minutes to approve me as a driver though which is why I was the owner was there. I never saw him the entire weekend.
Tara SAllow rental locations to update contract accessories so that the customer doesn’t have to worry about a mistake or billing issue after returning unit on Sundays.
Kenneth MSuper slow service. We asked for an appliance dolly, utility dolly, and furniture dolly. The lady told us that she only has an appliance dolly. I said that was fine and to take what we could get. After 1,5 hours we finally got checked out and went to the dolly location. They had 6 appliance dollies and 8 utility dollies. I asked her about not having any untility dollies, she said opps, I guess I should have checked our inventory.
Tony WMajor computer problems had to start reservation over spent too much time there which affected the time I had for loading.
Patrisha WWhen I dropped off the trailer I found out that the drop off date had been changed from 5-7-2019 to 5-5-2019 and was charged additional money. Had I know this I could have returned it on 5-56-2019 or even 5-4-2019.
Thomas BVery welcome and nice.
Tyler GNo problems
Thomas BAgain very quick with transaction and would recommend
Martha MThey were great. Would recomend to anyone.
Gary GThe van didn't shift well
Avis EIt took the representative 30min to check us in then after we returned the equipment the representative handed my husband envelope with his change in it only to find out once we got home he was short changed by $20 so he had to go back for it. I wouldn't recommend anyone to use the Uhaul services in Choctaw.
Patricia DI found what i needed for the move. It was a clean and powerful truck. The staff on the pickup and drop off sites were quick and helpful. I would use them again and would recommend them to others.
dennis gIt was a smaller drop off point but they were very friendly and helpful.
Marty MI need someone to call me to explain why I was charged for three days when I rented the truck for less than 48 hours. Otherwise a great truck, friendly staff, and good location.
Jim BEquipment had a tire strap that was not adequate in length and we had to fabricate one ourselves.
Gregory POne problem with the site is that there is very little room for maneuvering. It is a very tight space.
Robert MEverything from reserving the truck, using the truck, and returning the truck was perfect.
Linda MLady I met with was very professional.
george tLandons Buildings was a great place to rent the vehicle. They were very helpful with my rental, and I would recommend them, and use them again in the future.
tim P