The staff are wonderful and friendly, however that specific trailer (and it was the only trailer in town) was kinda abused and need some maintenance. Otherwise everything was great.
Mohanad A
Customer Reviews for Latinos Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Reserved an appliance dolly yet they did not have one. That is the point of having a reservation. Had to get an adapter for the lights as they did not provide one. Was told $10 down the street but it was $25. I would have paid extra for an adapter.
Donald SEquipment was in excellent condition. Very friendly and professional service was provided. Merci.
Mike MGood people hard working very pleased
Lewis VThe computer part of transaction she needs more training or practice..
Deanna MYes they told me I would be refunded some.money back if I took early I didn't even have the trailer 24 hrs and still can't get an answer if I'm getting a refund or not
Rachel GMan in charge was super helpful. And very nice. Hard worker
Steve AGreat Personnel! Very Helpful!!!👍👍
ROLANDO BIt was a fast smooth transaction
Scott HMy original contract says 304 miles plus 150 extra miles but upon return she said I went over it n my miles and changed me $7,04 more please explain why
Mike TThere was not a truck available in Claude or pampa.tx, so I had to drive all the way to Amarillo to pick up my truck, then I was only given enough miles to get from Amarillo to pampa, but not to go to Claude and then pampa. It cost me a lot more than what it would've cost to rent an Intown and pay mileage.
Brian CThis time around, we had different helpers, a young coupe, very helpful, she was still learning, he helped her as well as us as he taught her. Loved their smiles and friendliness.
Debbie CVery professional and knew the business well. Very understanding for our situation. Will use again if needed.
Debbie CBetter train the people at this location, they did not know much about rental and did not inform us that the truck could be returned at another location, therefore we were charged extra because of Sunday and Holiday. Also they said we were supposed to clean truck before returning it or next time they would charge us $25 more because they would have to clean it. NOT SATISFIED! WILL NOT RECOMMEND OR USE THIS LOCATION!
julita sHorrible customer service, no patience and would not take the time to let me select the return location.
Brandi KThe trailer that I reserved was not at the location. This facility does not handle this trailer. So why would they confirm a trailer that they do not handle
joe rI am submitting an email to GM with my complaint.
Kevin MFast Service!
Alejandro DI made the reservation on Friday for a Saturday pickup and it let me make the reservation. Early Saturday morning I got a note to call that you could not fulfill my reservation. Then they transferred it to another location but I had to call back because they never sent me the address or phone and confirmation on the new location. Latinos Autos did a very good job even with little or no prior notice for Uhaul.
Mark RRequested pick up on Western, had to go to Grand, worked out as U Haul gave us extra day. Grand St didn't open until 9am, Western at 7. It all worked out. Turned in Two days early.
Mark MWas a little difficult to find. Office was crowded - lots of businesses in one place. But the service was efficient and quick.
Vickie MKeep extra turn signal harnesses on hand.
Bryan SThe truck was out of gas the people that rented does the truck knew it was out of gas it was late there was nothing we could do about it oh they even said you're going to have to get gas right
Linda Mvery profession and prompt experience both when picked up trailer and also when i dropped off.. quick and friendly service...
Oscar MAppointment made at shop on Western, reservation made for 8am pickup, reservation was changed without ANY notification whatsoever to me. Showed up at Western to be told to go to the other shop, went to other shop, wasn't supposed to be opened until 10am. At 10:30am, still no one present, called numerous times to Western Shop, who spoke with District Supervisor and finally after waiting for more than 3 hours, I got the truck I rented. I was late getting started loading, late getting on the road and late unpacking at the new destination. This HORRIFIC service caused me to rent my truck for the upcoming weekend with Budget instead of U-Haul, I will NEVER again use your company.
JOSEPH CThe agent was very attentive!
Maria FLocations with more room to maneuver around and this one was on the north side of town and I live on the south side. I would have paid a small fee to have had this truck taken to a better location with better hours that they were open for business. 10:00 am on Saturday is late to get started on a move. This store closed at 6:00 pm and from Canyon was hard to get there and do business before 6.
VALERIE JThe owner is very nice and helpful!
RILEY Svery narrow spaced, to turn into from a busy street. and to park the trailer.
OLIVIA JI had to wait - even though I set up a pick up time. Was forced to use a check (wouldn't take my card), put a $ hold on my acct. for twice the actual est. cost. The man seemed "put out" when I wanted to do a walk-around to check for 'X' marks. I'm not from this area so recommending this local is no concern, I won't recommend U-haul in general. $.99 a mile is ridiculous!
Billie PBigger sign out front
MICHAEL SThis location apparently gave me the wrong Truck number. I had a blow out 30 mins into our trip and I later found out that another rear tire had no (ZERO) tire pressure. After the blow out was fixed 2-1/2 hrs later and I filled the other tire in the snow the truck handled fine. I cannot even imagine how a company would send out a truck without even checking the tires.
CHRIS MI had called ahead to explain that I would be there before they closed on the date of my drop off. They still charged me $40 extra dollars because the truck was late a few hours. When I called the pick-up site they said there would not be any further charges. I explained this to the drop-off site and it didn't seem to matter. I have a few more moves to do in the future and will seek another company to use. Merci.
BRET LDon't send customers to 3 different locations to get everything that was reserved.
RICHARD FLocation has no supplies just trailer and we had to drive across town to get adapter for trailer. LOVED the other location an was helpful with adapter
AMY CGreat assistance and kind. Very good people to work with. Merci
BECKY HGreat customer service!
MICHELE DLady/owner was rude and very horrible would never recommend this location at all, not even if it was the only uhaul in town. Place shouldn't even represent uhaul.
Kristen GThe couple that worked there were outstanding! So nice and helpful.
MARCUS BI had to install the trailer myself not to mention pull it across the parking lot due to wrecked vehicles blocking access. If I would have known the situation prior to paying I would not have rented this item. Worst experience ever.
JONATHAN SHitch was so rusty, it couldn't be used without spraying with WD40. One tire had the wear bars showing.
RAY S