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Susan J
Customer Reviews for Logan Community Thrift & Consignment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, the wonderful lady I dealt with couldn't have been more friendly and helpful. She was very accommodating and respectful and very knowledgeable of the process of my dropping off the truck. Very efficient and a great representative of your company. You can be proud of her and this location. I highly recommend this location.
Phil LExcellent customer service. Thank you
mark bSuper friendly and she made turn in a breeze.
Nate KSuper quick and helpful!
Kevin LThe people were great. However, there was a empty pop bottle hidden under the set it Decided to roll out and get underneath my gas and brake pedal. Scared the hell out of me.
Anthony WLied to about price
Robert BThe people at the reservation desk are great and we're very helpful. We rented a uhaul on 10/15 /23 and it was great. We rented another you haul on 10/27/23. First of all the vehicle was dirty and the cargo area looks like someone had transported mulch in it. We swept it out.The cab leaked in 3 spots and and steering wheel and other areas were dirty, we actually wipe down the steering wheel and door it was so dirty and the vehicle had a hole in the muffler and was very loud. The person at the desk said the uhaul was one they used for in city transport.
John HThe location is fine & staff there are great but the particular unit I had this time was horrible. The cab was dirty (cargo area was clean), The unit was beat to death, dents & scratches everywhere & the exhaust was loud.
BRIAN MThe person was knowledgeable and thorough. Very pleasant and a good small town feel.
David BI actually first was supposed to pick up a trailer from Lancaster Ohio location in nobody told me that they didn't have it I went there ended up having to go to Logan thank God that they had one trailer
RICHARD ADropped off van and was back on the road within 10 minutes.
Rickey CIf you're renting a large truck, backing out of the parking spaces at this location (logan, ohio) can be tricky, but it is doable. Just be careful. Other than that, the gentleman that helped us was very nice and courteous and explained everything very well.
Nicole AGreat place to rent from
Robert MNo recommendations.
Doug BPower was out so location was closed. Did a remote drop off. Since appliance dollie was rented separately I left in back of truck.
Marsha LABS system caution light & Traction Control System warning light kept flashing. Truck had difficulty climbing an incline on the road. Reported this to the attendant.
Timonthy PFast. Friendly. Effecient!
STEVEN SLower your mileage price
Alexander PMake sure equipment is clean and well maintained.
Phillip WS.O.
Paula LEasy drop off.
Christopher yEverything was great, thank you. Staff was friendly and attentive.
Juls bThere's nothing wrong with the location at the Logan Community Thrift Store that we rented the U-Haul dolly from but rather by the lack of lubrication on the tie-down strap mechanisms on the dolly, that should have already been taken care of by the ones that do the maintenance on them, they should have been lubricated before they were delivered to the U-Haul rental location, they were dry and hard to use due to lack of lubrication, other than that we were very pleased with the dolly rental
STEVEN Dthe service was excellent and was well explained on how to use and operate the dolly and contract details.
Ali ASales lady was extremely professional and helpful
Christy TWe did the 24/7 truckshare option and was supposed to get the truck at 7 am but due to a glitch in the system, we did not get the truck until we called the customer service twice and the truckshare line twice. We finally got the truck 45 mins later.
David DThe young lady who helped us with this rental was outstanding. Very polite, pleasant, and thorough. A great representative of both the store and U_Haul cooperation.
Richard PStaff wasn't very friendly and had to hook up my own equipment. Every place else does it for you I have been. Had to wait a long time for assistance at the counter.
Leonard WI will never use U-haul again!
Rochelle MThe young lady was angry when she got to work and my husband and I were sitting outside the store waiting for them to open she was rude and charged us $240 we were shocked ! When we returned the u haul to the Cross Creek they couldn't believe what she had charged us they said she charged us $60 to much we only drove it 44 miles and then the didn't give us back all of the $100 deposit like the first young lady told us that they would . I would never receive that place to anyone and we will not use it again
Randy MNothing that I can think of. Everyone was very pleasant to work with and they were quick and efficient.
Karen WYou need an option other than yes, no, or NA. Like "meh" or "ish" or "passable." Wasn't good, wasn't bad, just was.
Tony HFriendly and great service, quick and efficient
Anthony CGreat check in and quick.
Patrick PThe man behind the counter couldn’t be bothered to have any personality.
Charles HThank you for an awesome customer service experience !
Joseph GHe wouldn't let me use the bathroom. Lied to my face and said there wasn't a bathroom in the building.
Tyler ERien
Manford CIt was great. No problems.
Michael MThis was not the location I requested to pick up the equipment. I was notified after the 6 pm deadline about the change in pick up location. When I called to complain about the location and time of notification, Heather, the manager at traffic in Columbus Ohio was not at all apologetic and was not willing to offer any kind of compensation. After i pointed out again that they failed to even follow the guidelines they set out to notify me of the pick up location change, she agreed to give a credit and then promptly hung up on me. The clerk at the pick up location was not at all sympathetic that I had to dive over 30 minutes extra to pick up the equipment. All parties I interacted with in Ohio were very rude and disrespectful.
Christian PHave the equipment at other locations so I don't have to drive all over to pick it up and then drive it back. I booked it in lancaster for pick up and drop off and you tell me two days later it's in Logan. I had to drive almost an hour round trip each time to pick it up and drop it off since it was a fleet service trailer. Gas and time aren't cheap.
Travis SI returned the U-Haul 45 minutes late and they charged me for the whole day. I tried to keep it for the whole day since I got charged and needed to rent another U-Haul and they would not lete cause it was reserved. Which I totally understand but how is it legal to charge me for the entire day plus charge the customer that had it reserved and is coming in to rent that same truck ? U-Haul is getting paid for 2 times for the same truck. I rented another truck cause I had no choice but it did cost me a total of $244 to make 2 trips 21 miles away. So I drove 84 miles for $244, that is $2,9 per mile if you want to actually break it down. Not counting the fuel cost which was $30 & $27.So in total I spent $301 making 2 trips 21 miles from the U-Haul office to my storage unit. I will be calling U-Haul to ask them how they can get paid twice for the same truck
Leroy LI ordered a truck and a tow dolly for my car almost a month in advance. The day before I moved, I was informed there was no dolly at the pickup location. I had to drive an hour away on my moving day to go get one.
Maggie GReservation, Pick Up and Return, plus all phone inquiries, extention request, and billing information were HANDLED LIKE A PRO, FROM ALL STAFF !! Thank you for making this move so easy!!
Vickey C