Customer Reviews for Family Diskount
(U-Haul Neighborhood Dealer)

Évaluation :

4

very satisfied with the process. Didnttake too long. associate was well mannered and did his job

Évaluation :

3

After seeing other reviews I was concerned about renting from this location. It is 2-3 blocks west to 41 on Cypress in a small neighborhood market. The woman behind the counter was polite and treated me with respect. I completed the forms, explained everything about the rental process i.e. insurance, return, gas etc. Upon leaving I ask how much gas was in the truck and was told it was on empty. They apologized for the gas and told me I could bring it back on empty. I took it to a gas station and put 5-6 gallons in. Upon returning the truck they checked the milage and saw I left 1/4 tank in the truck. As agreed and per the rental agreement I received a credit. The truck was clean and drove fine. Your typical moving rental truck. While I was concerned about the area the service and truck were great. I would rent there again. I rated 3 stars because of the area, service and rental process was above average.

Évaluation :

1

You need to disclose all charges. I was hit with a $30 "fueling charge" because the truck had less than a quarter of a tank. I was also not informed of extra fuel charges. It was in the fine print but reputable rental companies review all possible charges up front and don't trick the customer with hidden charges they hope you don't find. I was told upon returning the truck that I would just be charged $1,19 per mile over the estimate but nothing about extra fuel charges that ended up being $78! Bad business. Don't rent from here!!

Évaluation :

1

Lot is very small and needs a dedicated drop off space for parking trucks. This is a small liquor store/ convenient store with no room to park trucks. Definitely needs better parking. Lots of kids running around so you must have a spotter. Someone will get hurt there.

Évaluation :

5

thanks, everyone was great 👍.

Évaluation :

5

This was easy and convenient. Great price, super friendly service. THANK YOU.

Évaluation :

1

First, I requested and paid for a hand truck, which I didn't receive because "I know for a fact that they didn't give you one." Thankfully, the gentleman behind the counter refunded me for that. Secondly, while this may be a location that provides U-Haul trucks, this is legitimately the most unsettling location I've ever been to. It's called Family Diskount, and by all appearances it is some kind of combination of liquor/convenience/headshop/meeting place for nefarious deals. If the 10' truck I reserved wasn't sitting out front (literally parked in the sandy weedy patch of land between the warehouse and aforementioned shop), I would have never guessed that this was a U-Haul location. Thirdly, while I was courteously greeted and served by whoever it was that gave me the keys to the vehicle, he was clearly unprepared for the task at hand (through no fault of his own; he had to phone someone else to figure out the dispatch system). I cannot stress enough that, while he did a commendable job of providing care, this was by no means a positive experience, due to lack of training, and a lack of operational computers. Finally, the vehicle I received had someone else's cargo and refuse in it (there was garbage inside the cab, as well as a full tallboy dresser in the cargo hold). I was woefully unimpressed with this experience, and I cannot in good conscience recommend this to anyone.

Évaluation :

3

Terrible service they offered me a service and in the end they charged me more than what they initially said I would not use or recommend again.

Évaluation :

3

Cab was dirty and there was some sort of stain on the cabs roof

Évaluation :

1

The area is sketchy at best and although the counter person was friendly and helpful, the truck was not. Our vehicle was recently in an accident and it showed. The truck cab smelled of farm animals and was not clean. Whoever dropped off the truck at that location did not include the furniture pads or dolly we requested. I will not rent from this location again.

Évaluation :

1

The worst experience ever. I'm not going to say much more!

Évaluation :

1

I chose to do everything through my phone. I had a hard time completing the check in and pick up. The person at the counter had the key to the truck and completed the process manually. I informed him that the tank was not completely full and he advised me to refuel at the same level. I was charged 9,5 for not having a full tank upon return. Very frustrating

Évaluation :

1

I loved the lady and the man who were behind the counter in that little convenience store. Thank God for them. However, the location is actually in the ghetto ghetto like scary ghetto. I believe it's the third worst neighborhood in the nation. I had no idea what I was driving into and I definitely would never venture there again. But I needed the truck and they were the only place open after 5:00 anywhere near me Move took way longer than expected and I was so appreciative of the fleet manager took the time out of his holiday to call me and remind me that I was overdue with the rental. I asked him if I could have it for a few more days and he was so accommodating and understanding. Again. He was actually on vacation. But he takes the time out to check in with his employees. That says a lot to me... When I went to return the truck it was daylight and probably more scary cuz I could actually see all sorts of people just kind of. I don't know wandering around like zombies. There were two sheriffs in the parking lot. I didn't think anything of it until they asked me if I was lost.. obviously they could sense. I may have been a little afraid. And I was just trying to pull up the stupid app which was thumbs down because it would not let me return the rental. I uploaded photos. I did everything. I have Wi-Fi 5G and still I couldn't complete the checkout process online. Thereby The woman who was behind the counter at that store, she was the same woman who was there the night I picked it up. Up. She immediately made me feel comfortable. She made eye contact with me.. when she sensed that I was really getting scared because like I said it's ghetto ghetto. Must have been around 3:00 in the afternoon and that's usually when the drunks need to start to drink because they finish work. It was pretty obvious that they needed to get their booze. And I had no business being anywhere near that location by myself. However, like I said, both the woman and the man that were working in that store on the night that I picked it up and then this afternoon immediately made me feel safer than standing outside in a parking lot with two sheriff deputies. I appreciate the fact that there was a place that I could pick a U-Haul up after 5:00 p.m., however, I would never in a million years recommend anybody venturing into that neighborhood unless you live there. Nothing scary around the store parking lot because like I said that gracious lady and me and that worked behind the counter seemed to have the crowd control covered. But when I drove out of there I saw what appeared to be zombies. Just wandering around the place where you would actually have your storage. That was a very long stop sign and red light to sit at. Especially not being familiar with that neighborhood.

Évaluation :

4

I was originally given the address of an actual uhaul rental center at 11401 S. Cleveland in Fort Myers FL. had even driven by it the day before since I was in that area. I admit, I didn't fully read the confirmation txt I received the night before informing me the pick up location had changed and I went to the S. Cleveland location. When I got there I waited in the empty lobby for a good 5 mins before anyone arrived and asked if I needed assistance.Finally when the gentleman did arrive he was aggregated and seemed annoyed I was there but then seemed to enjoy telling me my rental truck wasnt at that location. He scribbled some numbers and words on a post it whiich appeared to be an address but I could not desyfer his hand writting. When I asked him how far it was he told me he had no idea. I got out my phone and was about to call uhaul when I noticed the txt had the updated address. I Googled the address and luckily it was in walking distance. Before I left, I asked the very unhelpful attendant if I could use the restroom. He said out this front door two doors down on the right. He was referring to the gas station on the corner. About 2 500 yards away..I don't know if this man is a direct employee of uhaul but I found him to be intentionally rude. Sorry, I did not get his name, at the time I didn't think of it because I'm not a complainer and my focus was on helping my mother move her belongings after the hurricane. This happen at the above menitioned address which had a uhaul logo and plenty of uhaul equipment at the site. It happen around 9am on Wednesday dec14. The gentleman was Caucasian appox late 40s early 50s. On another note, when I got to the contracted dealer that rented me the truck the guy assisting me was the complete opposite, he was friendly, helpful, informative and understanding. When I explained to him what had happened at the other location wasn't surprised. I get that everyone has bad days, that area of Florida has had unimaginable horrible days and it's going to take a very long time until they feel any normalcy but no matter what the situation I would not want this attendant representing any company that I ran. I worked in the hospitality industry for 25. I know the difference between being stressed/busy to intentionally rude. He went out of his way to ensure I realized I was interrupting. Annoyed I even showed up and frustrated I didn't read my txt. Maybe the bathroom was out of service but if that was true, he could've said that instead of directing me in a very smart Alec way to another building off the property. Honestly, he really seemed to derive pleasure from knowing he was making my day more difficulty. If he treats even one other customer this way, I'm sure you will hear about it. I hoping for his and uhaul's sake this was a oddly random bad exchange and that most folks have a positive helpful experience with him. But, I don't think I'd bother writing this if I thought that deep down. If his behavior is ongoing it most definitely needs to be addressed.

Évaluation :

1

Worst experience of my life since the moment I attempted checking out the rental truck. I received the truck with 1/4 of a gas tank. I was given 2 days with the truck with 189 total miles to drive with which was perfect. I was emailed the drop off location via email. I dropped the truck off at the Designated drop off location provided by Uhaul, via email. Then the drop off location is attempting to charge me for wrong drop off location and supposedly going over mileage which I did not. At the point of renting/payment they say one thing and change the information at the drop off time to charge you more. I have proof of the changes and do not trust this company. People should be careful using this service or avoid it all together.