Customer Reviews for Maaco Collision Repair
(U-Haul Neighborhood Dealer)

Évaluation :

4

Na

Évaluation :

5

everything is good.

Évaluation :

2

The app and website for uHaul have so many bugs. Wasted a lot of my time doing checkin and drop off

Évaluation :

5

I WISH I could remember the name of the young man who helped me. He was AWESOME!!! So helpful. So jovial! He made renting the truck fun. When a problem came up, he was on it in a flash! Thank you young man!

Évaluation :

5

Truck was really clean and it was a smooth process from the pick up to the drop off

Évaluation :

4

so simple! Love the process

Évaluation :

5

The windshield was dirty, inside the cab was not clean, needed sweeping out. The truck was well maintained, and customer service was great and timely.

Évaluation :

1

My original pick up location was 5 minutes from my apartment and then changed to 1 hour away at Hayward. I was notified only the day before my pickup date that my equipment was no longer available and even after having to change my plans to accommodate a 2 hour journey just to get my U-Haul to my apartment, I still was charged to fill up the gas tank. Thankful that I was given extra miles but I specifically asked about gas charges because extra miles do not take care of that. This issue was handled extremely poorly by Uhaul. I expected that the inconvenience would have been documented and shared with my drop-off location but they were not helpful there either.

Évaluation :

3

Wish I could have picked it up closer to my location but was grateful to just get a truck! Hayward was a very nice place was good customer service!

Évaluation :

1

Pick it up my truck delivery person tried to force me to buy insurance was too much pressure truck was very dirty I couldn’t see front of the windshield I told him he said take a picture I can’t help you

Évaluation :

5

S.O.

Évaluation :

5

Quick & relevant vehicle was available, only thing i felt rate per mile is high, Though the rental is 20$ mileage cost is much higher, I have driven 70 miles & the cost for that was 110$ +20rental +insurance +tax

Évaluation :

2

This experience was the worst. The customer service was horrible! I was told that I needed to pick up the truck a day before I actually reserved the truck. Not only did I have to pick up the truck from a different location than I reserved, I also had to drive to 3 separate locations which was a big inconvenience. I probably won't be using uhaul again.

Évaluation :

2

Person that check In should not be working for uhaul.

Évaluation :

5

I rented a truck from this dealer and had the absolute best expierence. The man that helped me was very professional and kind and took the time to help me make the best selection. Thank you for your help and professionalism, it was very much appreciated and I wish there were more people like him!

Évaluation :

5

S.O.

Évaluation :

3

The truck's blower motor is squealing really loudly. I had to listen to it the entire time I was driving, it was terrible. The UHaul website didn't work, I had to reach out to customer service and speak to 3 reps and a supervisor due to the website gave me a rate of $115 at my preferred drop off city, but the computer would only allow the rep to give me a return city 40 minutes away! The female Reps were great, the male was snippy.

Évaluation :

3

Clean windows and mirrors.

Évaluation :

4

You are far out of the way of most Castro Valley and Hayward customers. Only recommend as an emergency. The agents were great. They should be moved to a more convenient location.

Évaluation :

1

They told us we could drop the car off on Monday since they were closed. Then charged us for 3 days ! So wrong.

Évaluation :

4

The van should have been swept/cleaned out by the previous customer or staff. It was not dirty in the cab, but the back had dirt, etc. on the floor.

Évaluation :

3

Dropped off when the location was already closed, so I can't rate the place, really. The drop off process online was super convenient and easy, though.

Évaluation :

1

No key lock box for after hour returns, truck was stolen.

Évaluation :

5

The a/c in the truck did not work

Évaluation :

5

The van says 19,95 in big bold lettering. When I get my bill it's 123 for three days. Not happy :( Get that there is small sub print on the van and yes the customer service representative told me about the charges prior to taking on the lease but by that time it was already too late, I was at the location in need of a truck. Now, a few bucks or perhaps up to 20 or 30 dollars I could understand, double the money, feels like a rip off.

Évaluation :

2

We rented the U-Haul truck at the Maaco Collision Repair at 1942 National Ave Hayward, CA 94545. I called the office and Raquel answered the phone. Raquel did not listen to me. She did not explain the check-out process, was quick to direct me to an email that I would receive, and hung up on me 2 times. I called back and asked for the manager or owner - Raquel told me she was alone and I would need to speak with Orlando. So I asked for Orlando's phone number. She said his number is the number I called. I asked if I could leave him a message to call me. Raquel quickly put me on hold and Orlando took my call. In the beginning of the call he put me on speaker. I explained my frustration and shared my experience with Raquel. I let him know, this is my first time to rent a U-haul truck. I would like to be informed of the rental check-out process, and I wanted to know if the keys that I dropped off were found. Orlando was professional, listened, and answered my questions. Feedback: Please train Raquel on customer service, listening skills, how to properly put someone on hold, how to end a call, and to be nice.

Évaluation :

5

Wash vehicle Guy that helped me was super friendly and even loaned me a moving blanket- he is an asset

Évaluation :

1

Truck was never picked up here. They could not find the keys so we were routed elsewhere. Total hassle.

Évaluation :

5

I originally scheduled to pick up at Alcosta restaurant supply in San Leandro where the front desk and staff were extremely friendly and helpful. I think they deserve 5 stars. However my location was moved to Oakland and from 10 am to 4pm. This would have been very inconvenient as I was riding my bike and on a tight schedule. The front desk helped me and was able to move me to Hayward by calling Uhaul. The San Leandro staff was not responsible for any of these changes. UHAUL did not provide any communication to me. Another customer before me had the same problem, we did not receive any notice until we arrived at the facility. This is very unprofessional and inconvenient to customers. The actual neighborhood dealers themselves were fine. However UHAUL needs a better system to communicate with customers or else they will lose a lot of people because we are depending on quality communication to be able to handle our needs.

Évaluation :

5

Great customer service! Smooth rental and return. Fortement recommandé!

Évaluation :

3

The agent doesn't know the business hours where i was supposed to pick up the truck! The place closes at 12 Noon but I was scheduled to pick up the truck at 12:30 - 1:30 PM. I almost missed our move-out date, and almost didn't make it before the Uhaul location closed! i had TO BEG the person in Uhaul to wait for me but he didn't want to wait, so i end up running around like a fool just to make it before they close!! I had to pay Uber just for me to make it before closing. I was only given 20 MINS to make it to the Uhaul location or else i won't be able to get the truck! I would like a REFUND/DISCOUNT for the inconvenience and insult i got!!

Évaluation :

3

Have access to express lanes/ FastTrack with truck rental. Living/moving in the bay area, it's almost essential.

Évaluation :

4

Wash and Clean Truck, Windows were Horrible

Évaluation :

5

Great help and very nice.

Évaluation :

5

Thanks so much for helping me to back out of the parking lot safely!

Évaluation :

5

The man who handled my drop of was helpful and courteous.

Évaluation :

5

I think David was excellent!! I highly recommend going to his shop to rent a UHaul or for any of his services that he provides. He was very friendly, helpful, accommodating and provide great customer service so thank you from Corrie

Évaluation :

5

If the truck can improve on its shock and struts, the ride would have been much better

Évaluation :

4

I would prefer that I would get the truck in the same location where I reserved the UHaul. Why send me to a place where I do not know and Jackson location is very near to my house. Your young personnel not very useful. They were talking and talking among themselves.

Évaluation :

4

I have used this location twice. The first time great, second time there was a miscommunication regarding my contract if it was a one way van or an in town. With my original reservation I had an online special. Long story short when I picked up the van it my reservation was switched and then had to pay full price for storage. I contacted the owner of this uhaul business and uhaul customer service. I was frustrated by the mistake made in the system. But the owner got right on the mistake and was able to get the price back to the original reservation. Although I was very disappointed and frustrated, the customer service was helpful and superb! On all ends, MAACO collision repair/ uhaul, Thornton storage, and customer service through uhaul. Thank you for hearing my frustration and giving great customer service!

Évaluation :

5

Nice people

Évaluation :

1

The person there had never done a uhaul rental before. Could not print out an official rental contract. Had to contact another person on the phone who usually does uhaul and had me talk to them to try to figure out how to fill out the paperwork. Used a cell phone printout obtained from email, not an actual printout of the rental contract. Person at Maaco did not know how to attach a trailer. Person did not have any idea about the wire used to connect the trailer brake lights/turn signals to the vehicle. He could not tell me if they had any kind of adapter or where to get it from. Went to Grimmer location in Fremont to get lights checked and double check trailer installation. Grimmer location did not have the proper electrical connectors and said it would be a 3+ hour wait to have installed. Went to Thornton location to get trailer lights working. Was told they would not be able to help due to heavy workload. Finally able to get trailer lights connected properly after waiting 2,5 hours at the location.

Évaluation :

5

excellent service

Évaluation :

5

David was GREAT. Move went smoothly. Thanks UHaul.

Évaluation :

3

out of the way, and not a uhaul only location primary business is a body and paint shop

Évaluation :

5

I love this place

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

He got me out so fast I have no complaints

Évaluation :

1

Clean the truck which had a very dirty windshield. I had ordered pads and a dolly and they had none available.

Évaluation :

5

Excellent customer service

Évaluation :

1

They had a very small yard. We had to back the trailer into a rather small area and unhitch it. We didn't get much help from the staff. They were friendly though.

Évaluation :

1

Horrible customer service, nto helpful

Évaluation :

3

This location has a small parking area. A bit difficult to unload. Backing in and all.