Customer Reviews for Mahan Petro
(U-Haul Neighborhood Dealer)

85 évaluations

3626 Mahan Dr   Tallahassee, FL 32308

(850) 354-5168

Heures d’ouverture

  • Mon-Tue: 10 am–6 pm
  • Wed-Thur: 11 am–5 pm
  • Vendredi : de 10 h a.m. à 6 h p.m.
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(850) 354-5168

3626 Mahan Dr
Tallahassee, FL 32308

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 10 am–6 pm
  • Wed-Thur: 11 am–5 pm
  • Vendredi : de 10 h a.m. à 6 h p.m.
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Several service lights on the dash, and no dolly was provided even though it was on the order.

Christie Dunsford 
Évaluation :
4

Well for starters you can stop over charging customers for being late when your app doesn't work correctly and by telling them that there request for a extended day isn't possible because a family is waiting on you to bring it back. When in reality there is not a family waiting just so you can charge this huge late fee.. it's ridiculous the way you go about your business tactics...

Sheri WICKER 
Évaluation :
3

I originally scheduled the pick up a U-HauI store location. My reason is I didn't want to have to pick up the truck using an app. When the alternate pick up location came over I should have declined it but did not. When I went to the alternate location I went inside and the counter person said I had to call U-Haul. I also asked about missing blankets and they had none plus the U-Haul person would not be in until 10 AM.I spoke to Denise who was very helpful walking me through the app process. 1 1/2 hours later I was good to go but there were no moving blankets in the truck that I had paid for. I drove to the U-Haul store (original pick up location) and asked about blankets. They counter person there said they had not had them for rent in months. She said a note was entered on my behalf indicating that I did not receive the blankets. When I tried to drop off the vehicle using the app, it would not let me log on. I spoke to Mike who also was very helpful. I was not at the store location which he said is where I needed to be. I drove to the drop off location and finalized my rental. Everything went well at the drop off but still did not use the app. I dropped the truck off one day ahead of schedule. Can I get a refund? Also, I never received the blankets and definitely want a refund for that.

Kevin OReilly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita Stevens 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terance Keenan 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marie Montano 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob Schroeder 
Évaluation :
1

Very disappointed already did a complaint was told someone will be calling about the issue.

Jaykwon Alexander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Cuffy 
Évaluation :
4

Little slow on checkout due to slow computer connection

MICHAEL MOORE 
Évaluation :
5

More trucks

Markeith Caldwell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan Angle 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith Holmes 
Évaluation :
5

Check out process is cumbersome. Streamline it.

KIRK BEDWELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Timothy Howard-Heyder 
Évaluation :
5

Everything was seemless for after hours pick-up through the U-haul app. Prompts took about 10 minutes to complete thoroughly. Could have been a little quicker if I watched the how-to video before hand.

Chad Buckley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel Devaney 
Évaluation :
5

Very convenient. App worked well.

David Vargas 
Évaluation :
4

Check the vehicle in with the customer so the customer will know of any bill conflicts.

DAN HAUVERSBURK 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gail Sherrad 
Évaluation :
1

Employee who checked the truck in did not follow through and then on the following day I was charged an extra day . I'm currently disputing this action . They have no buisiness being a u haul location

Robert Akre 
Évaluation :
3

It takes forever to rent a uhaul I hated it

Fredrick Ervin  
Évaluation :
3

UHaul needs to send a completion of contract email to the user. Once I did my online drop-off the contract disappeared as though I had never rented this truck. I was concerned until I got the email asking for a review that it somehow wasn't closed correctly.

Christopher Meunier 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pamela BRIGGS 
Évaluation :
3

This location was with a gas station, barely any parking, we returned the vehicle 14 hours before it was due, with more gas than we left West Palm Beach with and still had a problem with being charged for the extra day that was free, and charged for gas when we had proof and sent it to a representative, that we left West Palm Beach with 1/2 tank of gas, and returned it with over a half tank.

betty baird 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sanders Charles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy Harrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Craver 
Évaluation :
2

My pickup location was switched the day before pickup. My reservation time as 8am. When I arrived to pick up the truck at the new location, I was told that no one would be in until 10 that could help me. I called into Uhaul and was told by the representative "I guess you'll have to wait until 10. I had movers arriving at 9am to move my retirement age mother from FL to GA and had no men with us. I explained this to the representative and she told me she would transfer me to someone who could help. After being on hold for a few moments the line disconnected. I contacted the originally scheduled pickup office. She was able to help me switch my reservation so I could pick up the uhaul with just my phone. I also paid for furniture pads and a dolly that were not in the truck.

Jessica Harrilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL KEMPER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBEN CORYAT 
Évaluation :
2

Proprietor was not very helpful

Robert Cottle 
Évaluation :
3

Didn’t expect extra charges !! I wasn’t happy with that

Anthony Bellomio 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID BOLDRY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLIN EDWARDS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEB CASEY 
Évaluation :
2

I checked in early the day before my pick up. They did not have the blankets for the truck. They also told me they were not be there at 7 AM in the morning which was my pick up time. The representative did go get blankets but I had to return to the pick up location on Friday night to get the keys. I took a picture of the gas gage And noted that it was lower than it was marked on the sheet. When I went to check out he charged an additional $85. I thought I had pre-paid 100 % of the rental.

BETTY WILKINSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth hamilton 
Évaluation :
1

This is by far the worst location to pick up from. First our truck was not even there. They informed us that they rented it out to someone else and we need to try to find another location. They also told us they never saw my reservation. The person who is over the U-Haul situation was not even on site. His dad was whom did not know what was going on was there. We were then told the closest site with a truck our size was over 2 hours away. After over an hour of trying to get in touch with him or the driver i was informed that they would be back at 8pm to return the truck and he would set up the ride share for me to pick it up. Did not get the U-Haul until 830pm. All I received was a $50 credit. Which i feel was not enough for my troubles. To improve you can start by confirming the day of pickup with the location the times of customers reservation and make sure the equipment is in place.

Nick Baxter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAUNTEY WATSON 
Évaluation :
4

Have more dollies available

Fred Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emanuelle Mirabal 
Évaluation :
3

Dropped key off in box

LINDA BOOKER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Mardis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dineen Cicco 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Len Goff 
Évaluation :
5

Great service. I will always try to drop off here if I can.

Charles Blume 
Évaluation :
1

My U-Haul experience from beginning to end was TERRIBLE! Very unprofessional, not informative and very inconvenient. Would not recommend.

Emma Barnes 
Évaluation :
5

No improvement needed!

Kathryn Stoddard 
Évaluation :
3

Gas station with U-Haul not really visible. But representative was very friendly and efficient. Check out was 2-3 min with nice friendly conversation.

michael preston 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl Pritchett 
Évaluation :
2

Didn't get the furniture dolly we paid for, found out one of the rear tires was flat when I turned in the truck and the check engine light was on.

Brian Cummons 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Sims 
Évaluation :
1

The mobile check in didn't work and the tenant at the station wasn't knowledgeable about the return. I likely won't return to this location again.

Rori Chambers 
Évaluation :
3

The only issue I had was that I had reserved an appliance dolly and I was shocked when I arrived and was told they did not have one. I never considered that possibility and while the staff person was nice, I was very disappointed as i was moving and needed the appliance dolly. The staff person called around and no one near had one. He gave me a regular dolly, but it was not what I needed.

JOHN BARNHILL 
Évaluation :
3

They didn't have the Dolly we reserved and only gave us 20 blankets instead of the 32 we reserved.

Shane Strowmatt 
Évaluation :
3

Overall uhaul reservation process is the worst. Why would uhaul set a reservation for a place that is closed. Then have to drive out of town to get a truck. It took 45 minutes to speak to a live person. Then drop off was a nightmare. Did the 24/7 online drop off. It kept sending me back to the beginning at the very end of the completion, as if I hadn't done the step by step process. Did it twice and it still kept kicking me back. Thank GOD a nice man who worked at the gas station came out and took the keys and did all the paperwork. NOBODY WANTS TO DEAL WITH YOUR TECHNICAL DIFFICULTIES AT THE END OF A LONG MOVE DAY. AND THE TIME BEFORE LAST WE MOVED YOUR REP SEND US OUT OF STATE TO DROP OFF THE UHAUL. WE WILL NEVER USE YOU AGAIN NEVER. AGAIN. LOST A LOYAL CUSTOMER

Christopher Weider 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon DuMond 
Évaluation :
5

When we ordered the u haul, we were going to have to rent it from a place that was 1 hour away. We were contacted the day before by a U Haul scheduler who said the Mahan location was now our pick up location. We were thrilled as this saved us time and resources during a stressful move. Thank. you Uhaul!

Alisa Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody Krey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sae Lee 
Évaluation :
3

Not only was the key dropbox broken but when I completed the self-checkin process, there was no code given to me to unlock the dropbox with. Thankfully the station was open and someone was able to take the keys from me.

Christopher Lucchese 
Évaluation :
1

Owner was rude and nasty. Tried to charge me for folding the moving blankets. Also, overcharged me for gas -- $75 for a half-tank? Really?!!!

JOYCEANNE SCHREIBER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Whited 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Devon Mooney 
Évaluation :
5

Thanks

Scott Hampton 
Évaluation :
5

Drop off at a gas station is so convenient! The lady behind the counter was very nice.

Wesley Lockwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerone Lowe 
Évaluation :
3

I live nearby the U-Haul at 2201 W Tennessee St, at Tallahassee FL, and personally went there a week ahead to reserve a small truck big enough to carry a bed and two night tables one way to Miami. I received several messages and calls over the week on changing the pick up location or the size of the truck due to unavailability of what I requested. Long story short, I end up picking a 21 feet truck at 13 miles from my home. Early next morning, I passed by 2201 W Tennessee and saw two shinny little trucks parked there and keep my way down to Miami on my big old truck thinking... I've been used as a driver to relocate this truck for U-haul at my own expenses. Not a pleasant trip after all.

MIguel Villamil 
Évaluation :
2

Better, quicker rental checkin.

Andrew Lawyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladonna Stewart 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John Morgan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen Harden 
Évaluation :
4

I completed my process using the online pickup process. I ordered additional equipment (pads), and did not receive any. There were other options for additional equipment (hand truck, furniture dolly, etc...) and if I would have requested these items, I would have no way of receiving them.

Dustin Evans 
Évaluation :
2

Attendant was not site even after I called to find out when I could drop the rental. Advertised hours showed store to open at 9:00 AM and I was deferred until 10:00 AM and staff was still not on site.

Bob Graham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Alon Bailey III 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Wilkins 
Évaluation :
4

How about y'all have the equipment people pay for online at the places that uhaul says they are. Then try not having people drive around to your drop off spots because you don't understand how to find a drop off. This a complaint on uhaul not this location

Bryant Corley 
Évaluation :
1

I went to 4 different drop off locations. The first location doesn't exist. The next location I drove to doesn't except 26 ft trucks. 3rd location was closed and the last location allowed me to drop the truck off. This has caused me to use more miles and gas and was an extreme inconvenience. I will never use U-Haul again. I expect to be credited for my U-Haul rental.

Anthony Moas 
Évaluation :
5

Everything went great. It was a little slow getting checked in through the app. The drop off procedure within the app just ended and it still showed my truck as in use and I had to call to be sure everything was taken care of. The app said someone would call me within 24 hours to discuss the bill and they never did. Otherwise great experience and very convenient.

William Garber 
Évaluation :
5

keep up services and ultimately all uhaul trucks should have back up cameras for safety

jiteshkumar kanji 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Stemock 
Évaluation :
1

The agent was not knowledgeable about how to rent the equipment. I had to call cusotmer service to walk him thorough how to print the contract, which took over an hour to complete

Brian Martin 
Évaluation :
5

service was excellent

jiteshkumar kanji 
Non les évaluations ont été soumises pour cet établissement.

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