I have rented from this location several times and has always received great service.
eddie j
Customer Reviews for Malpass Corner Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No improvement needed.great customer service and equipment
Ashley BNothing.
Jeff MI have rented equipment from this location several times and it is and has always been a very positive experience.
eddie jAmazing service, truly best experience I've ever had. Shady walked me through the whole process and made sure that everything was transparent with no pesky hidden fees. Could not have been any more happy with my experience at this Uhaul location, will definitely be renting from him exclusively!
Laith RI will never use uhaul again if i am responsible for a rock that hits and cracks a windsheild and i have to pay 700. It is not my fault nor in my control. Yet you RAPED my financial integrity. I dont appreciate it one bit.
Michael CExcellent customer service and professional attention to a successful transaction. Will focus my rental business on this location.
William CHe was so nice and helpful. Really explained things well! I would highly recommend Malpass Corner.
melissa sThere really isn't anything you can do to make it better. You team is always, professional and courteous to me. This was my 4th time using them. If and when I need another truck, it will be one of theirs.
ANN wIdk if it was the location or the system but we were 3hrs late getting our rental because “network errors” I got charged double because I paid movers to come to my house and help me and your “network” error caused them to have to stay 5hrs instead of 2
Michael FOnline I order an appliance dolly and they didn't have one. I placed my order one month in advance. Marshall Street didn't try to locate one for me. It was very important to make sure one was in place
Pearlie BFriendly & professional staff at this location. He was perfect. Don't change anything.
David LThis location was great, friendly and professional staff. The original drop off location in Saluda was by far the worst experience ever with Uhaul. They wouldn't accept the trailer, was very nasty and spiteful. He told me he was an independent dealer and could refuse any equipment. Apparently he had tok many trailers and didn't want any more. I drove 45 minutes to the dealer and back home. I had to drive 29 minutes the next day to the near drop off location. That location was the total opposite. I've rented from uhaul many times the last several years, with no issues whatsoever. The dealer in Saluda, NC needs to be addressed
Anthony AUhaul cancelled my original reservations and sent me out to BFE a hour and 40 minutes away from the original location and when I picked up the uhaul it only had 3/8th of a tank. On the paper the gas gauge is divided up by 8ths. On the actual uhaul truck gas meter, it's divided by 1/4 as usual. Uhaul charged me $27,5 because I wasn't exactly at 3/8! How in hell can I tell where 3/8ths is on the gas meter?
Chasity DVery smooth transaction
Timothy EMake sure all lights are working before rental.
Leita BThe people I dealt with were very friendly & helpful!
Stephan MAll good.
JOYCEAMELIA WThe only problem was that I wanted to rent a trailer near Burnsville, NC, but the office was closed on Monday and Tuesday of last week. I had to travel an extra 14 miles to get a trailer.
John CToo far in the middle of no where. But great customer service from the gentleman.
YESHY BI was told that I could return the trailer I rented to any location by the attendant. The day after I delivered it, a location in Goldsboro called to inform me that I was delinquent on my account and that I was supposed to have dropped the trailer with them. Clearer communication would be advantageous.
dawn mService was good. The man was very polite and helpful. They had the exact equipment I needed. Helped me hook up and unhook when I was finished. AAA+
DEAN STruck was dirty inside. Still haven't got my $10 refund that she said would go back to my card.
Shelley BNice, clean.
Char RHire a new area field manager!!! And don't tax customers on mileage!
Lisa BRun an offer that after x amount of rentals you get a rental with 50 % off or something.. Make the customer believe that they are getting more for their money...
JOSEPHWAYNE LGood customer service and very convenient.
Eddie JAll good
Teddy NThe store owner was most helpful and courteous. Call me to make sure my trip was going ok!!
Teddy NVery great experience, will definitely us then again.
Roy DShanti and Christina were very helpful and professional. They made sure that everything was ready and as it should be.
ANN wall good!!
Larry KThis location explained to me what process should have happen. They were understanding and suggested that I contact customer service which no one answered. So here I am on line leaving a review for something that could have been solved previously.
Joseph B