Review is not about the location I picked the truck up from. It's about the fact that I reserved the truck at location ten minutes from my house in NM and I had to drive over a half an hour each way to go pick it up because it wasn't available at the location I reserved. Uhaul should have had the truck brought over not me do their job. I should have been made aware at time I reserved, 3 weeks before my move, not a couple days before. It felt underhanded to not reveal this upfront. I could have reserved with a different company had I known upfront. U-Hauls lack if inventory should not have been made my problem causing me inconvenience.
Barb D
Customer Reviews for J & J Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It's not the owners fault, but this area of town is just really bad! Someone siphoned gas out of the truck so it was completely in empty when we got there in the morning with 2 miles to go. We were praying we can make it to the gas station and we did!
Cassandra JMerci
Michael BDon't leave it on empty and then charge a fuel charge… what fuel? It was empty
Luz NThe customer service was great. She was able to fix our issue with the equipment in a friendly and helpful manner. The equipment was our issue. The fuel tank had been siphoned off and the fuel level was not correct. The tubes had been cut off and left in the tank, preventing us from filling the tank. Luckily we where only a block away when we discovered this. She removed the tubes within a minute of us coming back to the yard. Very friendly and quick.
Brent QThey are having trouble with people siphoning gas, but we got a gas credit and it helped us out, drove an hour away And the bill was around $200. Consider investing in a fence or second garage... But to be honest, y'all do well, thanks for your help! I'm glad so much of this is online now.
Jesse FThe rental was not equipped with cruise control it would have been a better trip if it had.
Sandra COne of the tires had a nail stuck and we couldn’t use it because the tire was going flat so we had to return it right away
Luz EDidn't have some items I needed (such as a lock). Also wasn't happy my location was changed to this spot from my original location as I had to pay extra to get a ride here from the airport (original location was within walking distance of airport).
AARON BWasn't a fancy place, not sure what inviting is supposed to mean. The customer service was top notch and the guy there was personable, clean, professional and friendly!
Jeannie HMy reservation got moved to another store and the whole thing was terrible. I originally set up the rental to be contactless, from a store that I knew I could contact if I had any issues. Instead uhaul called me and told me to go to another store, which was not contactless, the whole checkin took WAY longer because we had to be traded off between clerks our card ran twice and took well over 30 mins. Got a truck that had no AC and it is far too hot in NM to not have AC. Then on our drop off day I couldn't call the store cause they weren't open. And I tried the text an agent thing but your agent took well over 15 mins each time he typed a message which never did he answer any of many questions about extending my time from 9 am to 9 pm. Instead in the short time my phone timed out because of how long he took to answer. He then typed that I was offline and terminated the messaging. And now today I got an email for my bank saying that I had a new charge for $220 from uhaul that did not go thru because my card is locked, and I will not be paying until there is a serious adjustment to my bill. Just because that shop you all sent me to, took until 441 pm today when they should have checked it in first thing cause the truck was dropped off at exactly 909 pm the night before. And charge for 15 gallons of gas and the $30 convenience fee. When I returned the truck with a half a tank the same way I received it and have pics of both. We have rented from uhaul on somewhat of a regular basis for the past 3 years. But I refuse to ever get any product from that shop you sent me to, and if I make a reservation in the future I expect it to be where, when, And how I make the reservation, I know what works for me that is why I take the time to make the reservations. Please contact me at (505)7854116 if you have any questions and I would appreciate a follow up for this end as well, Cause I did call the 1800 number today to make a complaint and want to ensure that they have been able to fix this whole situation in a very quick manner.
Simon TThe staff at this location had my rental ready and check out process was quick and easy with no issues. Great friendly staff.
Sherman Bthe guy that hooked up the trailer to my truck did not lock the trailer to the ball, when we loaded up the other vehicle, the trailer popped off and almost damaged my car
Alfredo DNot satisfied
ramona mThe app should let you know ahead of time that drop off location for in-town uhaul rentals need to be return to same pick up location because I was able to enter a different pickup and drop off locations on the website and it never warned me that this was not possible. I had a very bad experience with this because I had to take the uhaul back across town after a long day and freeway was close. I called customer service only to be on hold for 1 hour and same with chat. I had no other option than driving
Kevin SEverything was fine. I turned in the vehicle earlier than I intended, but seems the business did not notice that I turned it in. I talked with a person at the business and with a u-haul representative. Hopefully I receive a refund.
BROOKE SVery nice and helpful sorry for everything
EDWINA QEmployee was half an hour late from my pickup appointment time, not friendly or helpful! I rented for six hours and only received five and a half, because of their being late, and no adjustment. Most importantly I was over charged and I'm disputing payment! I will never use this uhaul dealership again!
LOUIS Glooked like a hole in the wall place and had to wait for any help and even then felt like i was in their way.
RICHARD EThese people are trying to rip me off I paid more to them than what they are charging me for I paid for the truck for 5 days 96 dollars every day why I don't no why I even have proof I paid it's all on my bank statements never using them again sorry
Serenity DTell them if they return equipment after hours that google Chrome has to be used to log it back in. I wasted over an hour because i couldn't get the pictures to upload.
RONDA LWe had a great experience here. The lady (and friendly canines) at the store gave us great information to help us as we figured out what kind of equipment we needed, and we appreciated the patience as we figured out the details.
Grace WAll is Good
RUTH Gnice and polite
PAULA GGet more help.
Brian FSmile
ANNABELLA FOrdered a dolly with it and it wasnt in there sadly but good for the most part
iesha cSee notes above
JAMIE PTruck smelled like smoke also I was sent to 3 different locations really bad experience this time
Ernesto EThe staff were friendly and covered our needs.
CYNTHIA KS.O.
KEDERICK YEverything was perfect. I'll definitely use this location again if I need a uhaul.
Vanessa AThe U-haul should be inspected between rentals. We found a used syringe behind the drivers seat!! Very unsanitary and makes me a little upset.
JULIE GTeach them how to treat customers, instead of screwing them over. When I filled out online, it showed $.79 / mile - I was charged $.99. I used the truck for 13,5 miles, and they charged me for more than 5 gal. of gas (really?). The graph on the receipt shows it should have been 3. The truck wreaked of a really bad smell. Didn't even offer a discount for that ( I asked).
LARRY LWinning lottery #s
Frank CStaff has patience. They're calm and get business done in a speedy manner. They're friendly and considerate. Merci.
Joseph SMy order online was changed with locations and I ended up having to pay an additional $50 in mileage. Wasn't given a credit for their mistake
Jennifer JEverything was excellent!
LUIS RBad experience in trying to rent car dolly. One location would not rent me the item and were not helpful at all, even though I have very good experience before this time and this time they were insisted that my car I would be using would not work. At different location I was told that U-Haul equipment would not work for me. When I called your phone line the gentlemen on the line was very helpful and I was able to rent the dolly and when I needed it. I have used U-Haul in the past but after this experience I probably not use them again.
BENJAMIN SAll I can say is your service Was most excellent Drop off point Was just down the street from where I had to be
Crispin CGood customer service
Javier BThis has been pretty much the worst customer service experience I've had in my life. I got overcharged for a dolly that was not included. And your contact list check in system is beyond worthless. It will be easier to carry things by hand then rent from U-Haul again
Michael CEverything was fine did a great job
Robert BThe location was great the day before turn in I needed the truck 2 more days. The U-Haul number did not answer during business hours I had to get the locations actual business number. Once I called that number no problems at all. I would suggest U-Haul get there act together. Why have a so called 24 hour phone line and web site if you can not reach someone????
anthony ton this particular rental cargo truck, the right side passenger does not close easily. you have to slam it hard enough to close the door. I just wanted to point this out. other than that, I Thank Joe, the representative was very courteous and helpful.
MIGUEL RN/a
jose sThe pick up was quick and easy and the staff was wonderful. The truck ran great and no issues at all. The drop off location was great too. Quick and easy. I would definitely recommend to friends and family.
Timothy Gscholly shark everything, everything was not clean or in working order and the gas gauge they lied on how much it was in there when we started
Timothy WAwesome customer service. I would use this location again and would refer to others.
Jay BThere good employees .
jose sConvenient location
Ralph HPoorly executed instructions, was not advised by any Uhaul representative to download a app. I had to call back 6 times to get the rite information and 2 of the representatives had attitude problems. At the end we were charged more then we expected also. Invoice shows 3 separate charges for gas. We paid the extra fee to cover the gas and only used a 16th of the gas. Not happy at all with this whole process. Would like a representative to call so we can take care of these issues.
Erika C