Customer Reviews for Mariposa Tire & Auto Center
(U-Haul Neighborhood Dealer)

Évaluation :

5

Great customer service! I appreciated the friendliness and conversation as well.

Évaluation :

1

I was unable to get verified for over 2 hours. My reservation was rescheduled twice, i didn't make it where i needed to be on time. I always rent from Uhaul but this last experience really has me wanting to rent some where else. It was just horrible.

Évaluation :

5

Very kind and fast service

Évaluation :

5

Nothing I can think of. Nice experience with them.

Évaluation :

5

Friendly and professional service

Évaluation :

3

Personal need to be more knowledgeable about questions regarding the contract.

Évaluation :

1

For starters, The truck check engine light came on and the truck was shimmering and smelled horrible through the vents. I attempted to ask for a replacement because I just rented it 30min prior. The rep Shannon advised me that I couldn't get my vehicle replaced even though I just picked it up it was mandatory to call roadside assistance first before I could get another truck.. Then I was told by the repair tech onsite at my residents to test drive it and see if the light came back on. He proceeded to mention that the O2 sensor was the problem. From my many years of experience with cars.. the O2 sensor provides oxygen to the engine, and will affect the miles per gallon i believe I was over charged for these miles by having a malfunctioning vehicle. Honestly this was the worst experience that I've ever had. I originally needed 3 days for my rental, but there was no way I was going to continue with this type of service I was told someone would reach out to me and I have not herd as much as a email. No way was this customer service.

Évaluation :

1

Very rude man by name of Shawn Gave us U haul with no air 110 degrees outside Didn’t bother telling us When I called after I left he was rude and told me that they do tire & auto to call UHAUL I’m holding up his line for customers, UHAUL said he needed to handle it By them it was too late we were stuck with truck Will NEVER go back to MARIPOSA TIRE & AUTO in Hesperia

Évaluation :

5

Great customer service dropping off property, well-maintained and great customer service once again, will highly recommend this location

Évaluation :

1

Rude and unwilling to help

Évaluation :

5

Location and employees their are great . Extending the truck by 30 minutes was an additional $37 absurd.

Évaluation :

5

The young man that helped us was very personable and extremely helpful! Great Customer Service!

Évaluation :

5

very helpful staff

Évaluation :

5

They don't allow you to park on the lot for uhaul. You have to park off property in a dirt lot. I don't understand why they can't allow their customers to park and leave their vehicle in a safe matter while renting their equipment. Instead you leave your car in a dirt lot off the main road where any damage can happen, theft, or even towed because you are parking illegally.

Évaluation :

2

This location did not have their "U haul person" on site during business hours. I had to call regional customer support for assistance regarding the drop off because the person that answered the phone said there was no room for the U Haul at their location. Customer support made me drop it off there regardless because there was a rental reserved for the truck the next morning at that location. I wanted to drop it off at a nearby location that was open later, but Regional Customer Support said that was not possible. I had to use the after hours drop off because, again, their U Haul guy wasn't there during business hours. It was a very confusing experience. I would never drop off at this location again.

Évaluation :

1

I was 10min late and waited for my ride another 20min and they charged me a late fee. This location has no sense of customer service. I rent always the have never treated me in this matter no consideration or regard to guest service.

Évaluation :

5

The gentleman was great and very helpful. Trailer was ready to go also.

Évaluation :

1

We had to drop off after hours. No where to really park. Difficult to find. Then they reported that I did not turn truck in which I find difficult for them to miss 26 ft. Truck we turned it I. The evening before it was due.

Évaluation :

5

Thnx👍👍👍

Évaluation :

4

Computer problems with facility couldn't log in for my 30 day free rental had to use the only one we had left from March. Hope to possibly be able to extend the rental storage unit we received at closest available locatiion Moreno Valley, Ca . Spruce St. Was the drop off. Spruce was to deduct mileage.

Évaluation :

4

The gentleman that assisted me was very friendly and helpful. The only problem that I can say is that the passengers running light for the Tow dolly didn't work. Other than that my overall experience was great!

Évaluation :

3

Change all tires on any rentals

Évaluation :

5

The guy that helped me was super nice. The process was quick and simple. I was supposed to returned the U-haul trailer on Monday but due to an inconvenience I had to call for an extra day, the lady was so helpful and the process was done quickly as well. So convenient

Évaluation :

1

For being a auto shop what can be said.

Évaluation :

5

Dropped off and checked on within 10 minutes

Évaluation :

1

Horrible service. Was overcharged after calling customer service just to be hung up on after an hour + waiting on the phone to talk with someone. Very disappointed.

Évaluation :

3

Longer open hours for drop offs.

Évaluation :

4

All the Uhaul personnel that helped me were great. I do however need to vent - I was told to pick up the equipment in one location and then was told two days prior to picking it up that I needed to drive 50 miles to another location - 100 mile round trip! Not happy about that. Also, and I get the fact that all your equipment has been moving East, but to charge me $1 500 to take a 5x8 trailer from West coast to East coast is kinda highway robbery! Last year I did the exact reverse trip, driving a 4x8 trailer from East coast to West coast and it was only $160!! Again, I know you are dealing with equipment logistics, but to charge me TEN TIMES MORE is just hard to swallow. I have been a regular customer of Uhaul, but this left a pretty bad taste in my mouth for your company. Thanks for listening.

Évaluation :

5

Not much, the service was excellent items were in stock and I would recommend them to anyone.

Évaluation :

5

Nothing- great service from start to finish. Merci

Évaluation :

1

They changed my truck size 3xs, I had to drive minutes to puck up my tow dolly. 8 could go on non...

Évaluation :

3

The girl at the counter was very helpful…. Since this is a place of business cell phones Shiuod not be required in order to rent …. I do not have a cell phone asb was at risk of no mr being able to rent due to no texting. Also I do no t like my personal info on other people's cell phone as she had to take a pic of my license …. I won't rent from uhaul again because of this.

Évaluation :

5

Nothing u r perfect, your costumer services is really nice!!!! Thanks u

Évaluation :

5

Everything was perfect an hasslefree

Évaluation :

5

A complete 180 of the pickup location. Completely polite, helpful, and super on top of it!

Évaluation :

3

Mobile was extremely confusing, such a long process.

Évaluation :

5

They did an amazing and quick job

Évaluation :

2

Took 1 1/2 to get my trailer that I reserved

Évaluation :

4

Have in stock the parts needed to purchase to finalize the hook up. 7 to 4 way adapter was not in stock. We had to disconnect the trailer and I had to go find one, then come back. Took me an extra 45 minutes

Évaluation :

1

Embarrassing moment due to poor customer services, owner call the police on us when we were self checking the truck, 3 car police and the helicopter show up and make us look like criminals, your system is terrible bad, we spent $120 and we don't even have an apology from the owner location or uhal, no good, bad really poor service. Really bad experience

Évaluation :

3

Never found out why my total bill was $70 higher than estimate.

Évaluation :

3

The inside of the truck could have been cleaned.

Évaluation :

5

Guys running the place were great. Super helpful. Very quick service. Would recommend going there and would be a repeat customer

Évaluation :

1

The representative for U-haul wasn't there when I picked the truck up nor was her there when I dropped it off. There where multiple problems including being over charged. When I contacted the corporate office the representative call that U-haul location and he told the costumer service representative from corporate that "there's nothing he can do", re the gas level. The truck was at 1/4 of a tank and I returned it 1/2 of a tank. He didn't care I was charged another day nor did he care that I was being over charged. The regional manager was actually in office and took my complaint re this location. The corporate office was wonderful and solved all my issues in 5 minutes, I was literally on the phone from 8:00am this morning until noon.

Évaluation :

5

Very friendly customer service!

Évaluation :

5

The owners at this location are very organized and knowledgeable about their services, even though his wife is expecting a baby she was fast on her feet. My opinion is keep up the good work and customer service.

Évaluation :

5

Thank you for great service and easy return.

Évaluation :

5

Prompt and professional in all ways.

Évaluation :

5

Great lady and she is very helpful that's y I keep on going back to the same location. Always has a truck ready, clean and we'll maintained.

Évaluation :

5

We were challenged by a traffic accident and made it 5 minutes in time before they closed. Sean was very friendly and processed us very quickly. It was very appreciated. Merci

Évaluation :

1

My truck broke down causing me to be charged for a second day. When I asked about a refund for that second days use I was told it's not their problem

Évaluation :

1

Maybe a number where you could talk to someone. I waited 4 days because I'm so upset The worst in the Uhaul world. Crooks, thieves, rip offs, rude, un-friendly, WOW. I have never been treated so poorly in my LIFE (I'm 66 years old) . I rented a car trailer . Given no instructions, then told, after rental, I had to go to Home depot to buy a come-along to load car ( they did not rent them or offer them for sale, but the trailer has the mounting hook for it). Once car was loaded, the front tire strap was not working. I had to acquire another to get car secured on trailer. It was 104 degrees outside, took 3 hours to load car because of the strap and needing additional equipment and I hire two guys to help load and secure load. No help given or offered when rented trailer. The business has only 1 driveway to return trailer, so you have to wait for trucks ahead to leave. I asked to use restroom, and told it was not for customers and had to drive to one. I was 38 minutes late on my return. Then I was charged a full day with insurance. Then, they charged my credit card twice, once for the agreed price ($62) then again for the 2 days rate... $134,2 for the rental, so out of pocket around $190. Any time I asked a question the response was the same by both people. We only work here, owner is not available, and we can not offer any solution to your problem. How many hours do I have to put into what should have been a simple solution? Then, just try calling U haul customer service... wow, shameful that a company so large has such poor service. Uhaul be be sued again and again..... MIke 562 972 2158

Évaluation :

3

When some one calles and changes locations dont tell them yes and when they get their tell them they cant drop off equipment.!!!!! Had a really bad experience.

Évaluation :

1

Customers beware. Owner of this store is very rude, over charged me for a poor maintained truck and called UHAUL staff lazy. I will never come back

Évaluation :

1

They did not do a thorough walkthrough with me nor did they open up the back of the Uhaul for me to check. I am getting charge for damages I did not create because I didn't inspect the vehicle myself nor am I properly trained to do so, damages were on roof.